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Castle Chevrolet GMC McHenry
McHenry, IL
2,579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,579 reviews
May 29, 2017
Great experience Very helpful sales agent - Joe Quinn. Didn't call and harass me. Knowledgeable about the cars and deals. I came back multiple times while shopping aro Very helpful sales agent - Joe Quinn. Didn't call and harass me. Knowledgeable about the cars and deals. I came back multiple times while shopping around and he was very patient with me as I decided on what car I wanted. Great dealership. Would recommend. More
by Newcarbuyer
Employees Worked With
Joe Quinn, Josh Hastings
May 28, 2017
Great service!!! Jason and Joe were great!!!! Great service and fast!!! Courteous and nice people to work with! We are very excited with our new Subaru Forester!!! Jason and Joe were great!!!! Great service and fast!!! Courteous and nice people to work with! We are very excited with our new Subaru Forester!!! More
by Mary S
Employees Worked With
Jason Emery, Joe Dicks
May 27, 2017
Great deal on a like new car! I received a fully loaded car. It has every option on it. Bows sound system, this is the place to listen to music! Makes the ride that more enjoyab I received a fully loaded car. It has every option on it. Bows sound system, this is the place to listen to music! Makes the ride that more enjoyable! My salesman was patient and kind giving me time to think and decided what I wanted. Never felt pressured to buy! I met the sales manager and Gary Lang!!! A great place to buy a car! Your are family! More
by choc Di
Employees Worked With
Denise, Jesse Cocanig
May 25, 2017
Great experience We just bought our second vehicle there. We had a great experience and we would definitely recommend to buy a car there. Great people and great s We just bought our second vehicle there. We had a great experience and we would definitely recommend to buy a car there. Great people and great service. More
by purple auntie
Employees Worked With
Joe Dicks
May 24, 2017
Purchased used truck Pleasant experience. Went in expecting to just look at a truck I saw online and ended up buying. No hassle - had financing pre approved, told them I'm Pleasant experience. Went in expecting to just look at a truck I saw online and ended up buying. No hassle - had financing pre approved, told them I'm not a haggler and what I needed to make the deal happen. In just a few minutes we were shaking hands. In and out in 2 hours driving my new to me truck. More
by Sierra16
Employees Worked With
Levi Megerdi
May 20, 2017
Darlene She was very helpful and went above and beyond to get me and my girlfriend into a vehicle. I give her a 10 out of 10 for customer service and for maki She was very helpful and went above and beyond to get me and my girlfriend into a vehicle. I give her a 10 out of 10 for customer service and for making my time there pleasent while getting a car. More
by Anthony murphy
Employees Worked With
Darlene Zulman
May 19, 2017
Wonderful car purchase experience! Joe Dicks our salesman was friendly, patient and informative. I drove several models and looked at many packages! Josh the finance person was also a p Joe Dicks our salesman was friendly, patient and informative. I drove several models and looked at many packages! Josh the finance person was also a pleasure to work with! Love my new Subaru Forester!!! More
by LaVonne
Employees Worked With
Joe Dicks, Josh Hastings
May 18, 2017
Fell for the ploy. Got duped and got pulled over Not sure where to start. 1. I feel I got duped. Having never leased before, I wasn't necessarily as savy as I should have been. Thought I was getti Not sure where to start. 1. I feel I got duped. Having never leased before, I wasn't necessarily as savy as I should have been. Thought I was getting a good deal but the more I sit here the more I realize how bad it is. Which leads me to the next point... 2. After leaving, I had questions about my lease and what I am able to do within it. I emailed the sales manager that worked with me AND the financial guy that closed the sale to ask some questions. Going on 5 days now without a response from either of them. They must know how bad the "deal" they gave me is and don't want to have to answer questions. 3. The night I leased the vehicle, the sale finished after hours. While switching out my stuff from my old car, we got to the point of transferring my plates over. The new vehicle didn't have holes on the front for my plates. Thought that was odd bit the sales rep said to me "good thing you don't need them on anyway. " so I have been driving around without front plates which legally I am required to have (once again, I should have been more aware bit it's hard to think at 930pm after sitting at a desk for 3 hours) Ill continue to wait to hear back from them regarding the questions I've asked but I already know I won't be doing business there again. Everyone other than Dan (our sales associate) seemed sleazy and money hungry. Very much a pressure oriented approach. Would not recommend. More
by smpete06
Employees Worked With
Josh Hastings, Dan Freese, Cody Hamel
May 17, 2017
We're so helpful and understanding with my special circumsta My experience was awesome and comfortable the staff was exceptionally understanding in handling my situation. I leased my suburu at Gary Lang and now My experience was awesome and comfortable the staff was exceptionally understanding in handling my situation. I leased my suburu at Gary Lang and now I as able to get into another vehicle. Thank you! More
by 52
Employees Worked With
Joe Dicks, George Bell, Josh Hastings
May 17, 2017
Great experience Great experience. Everyone's very easy and honest to work with. I'd definitely refer Gary Lang to family and friends looking to buy/lease. Overall I'm Great experience. Everyone's very easy and honest to work with. I'd definitely refer Gary Lang to family and friends looking to buy/lease. Overall I'm very happy with my purchase. More
by Jamie Robinson
Employees Worked With
Dan Alfaro, Ricardo Espinosa
