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Castle Chevrolet GMC McHenry

McHenry, IL

4.2
2,579 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,579 reviews

July 18, 2017

Fix GPS I dropped my truck off to fix the GPS. They gave me a loaner till the parts came in for my truck. Chris called me when the truck was finished. I was i More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
July 18, 2017

Purchase of Kia Optima My sales rep was good, the person I talked to on phone said yes the lease is really 49/ month and Jerry the sales manager said "it's not too good to b More

by Optima dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lewitan, Jerry Spanier
Jul 20, 2017 -

Castle Chevrolet GMC McHenry responded

Hi there. Thank you for your feedback on your experience. The lease for $49 a month is achievable on the Optima you took home. Per the terms advertised, it can be reached by signing a low mileage lease for 24 months with $2,000 down at signing. Our team apologizes for any confusion or misunderstanding. You purchased the same vehicle you came in to test drive, your deal details just had different terms leading you to a $190 a month payment. We would be happy to alleviate all concerns and leave you with a better impression of our team.

July 16, 2017

Love my new cat!!! The dealerships is awesome!! Ed my "middle guy" was fantastic!! Extremely knowledgeable staff, friendly, even offered cupcakes to customers. The whole More

by My.new car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me. Winters in finance., Cody Hamel, Edward Chambers
July 15, 2017

Above and Beyond! I went to Gary Lang with the intention of purchasing a new vehicle and Dan Alfaro is very knowledgeable about the vehicles I looked at but Dan is the More

by Tina Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Alfaro
July 14, 2017

Service department was great The service department did a thiurough job of investigating my cars issue... it took a while but I had a loaner car and they kept me informed daily... More

by Tk1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Ryder
July 13, 2017

Great and Fast Service I recently brought my '13 Yukon Denali in for suspension service. Before going to Gary Lang, I went to a local repair shop and the technician told me More

by Bman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
July 08, 2017

Very reasonable Very friendly and helpful staff. They all had Lots of positive comment on new car purchase and trade in. The auto group staff were all easy to work wi More

by Jeffp1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Spanier, Jeff Robinson
July 07, 2017

First new car in 15 yrs I was starting my car shopping on line first to find the right dealer to work with. Darlene gave me good information and time to decide to come in. More

by Agie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weitzner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Hastings, Darlene Zulman
July 07, 2017

Change my oil A great place to have your oil changed on your car and get your car washed. A great bunch of people to have work on your car. More

by havk1310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2017

Never received paperwork to register car My husband had the car for three months and still can't register his car. We live in GA and still waiting on them. Never purchase a car from them if More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Weitzner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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