Castle Chevrolet GMC McHenry

Stay away. Same Ole tricks. Not professional. Do not believe what they tell you. No follow through. My issues are multiple. I even told them I would consider not sharing my fr Not professional. Do not believe what they tell you. No follow through. My issues are multiple. I even told them I would consider not sharing my frustrations if they followed through with their additional promises but as I suspected they did not. I give multiple chances and they failed. It started with a purchase that I made easy for them. I sent them all required information upfront and said I would be there just before closing or at closing and needed to get in and out as I was coming from an hour away. Again.. I had everything ready. It should have been printed out and out the door. I had sent plates registration, insurance and my license. Sign and out in 5 minutes. I did not need them to even go over the paperwork. Once in the office it took me 5 minutes to sign but they made me wait until 10:30! Inexcusable. Prior to that I had asked about the rate they were charging and I was told by my sales person that it was the buy rate. I came to learn later that they were up-charging me 1%. Now I do not begrudge someone from making money on me but do not blatantly lie to me! I am in finance so I get it. But I was lied to and said that was buy rate. I was not happy with the rate and would have discussed this had I not been lied to and handled differently. Oh.. I found out I was lied to at 10:20PM as I will remind you I was dropped off to pick up a car at 9PM. I could have made my decision or handled differently a couple hours before. I expressed my frustrations to their lip serviced customer service manager Kimberly Neiss who acted like she cared. WHen joking she even said she would not send me a CSI score card as I was politely expressing me frustration with hurrying to get there out of respect for their time but they disrespected mine. Again, an hour and a half to do something that takes 5 minutes if the paperwork was ready as I had asked and was told is crazy. When asked if this luxury car had a second set of keys (which cost around $300) to get, I was told they would call the former owner in the AM first thing and get right back to me! Guess what.. NO CALL. I suspected the worst but hoped for people of their word. Did not happen. As if this was not bad enough, The car was shown at night and I was hurried as they were closing and I attempted to get out quickly. (Partly my fault) but a couple days later I realized that an All Wheel Drive vehicle that I purchased had 2 tires put on it and they were cheap mismatched tires. That is a no no on All Wheel drive cars. They clearly took the cheap route and skimped on tires. It drove rough and I have to purchase tires to make it a matching set. So after all this I called them days later giving them a few days to retrieve the keys and follow up as I suspected they were on top of (Insert sarcasm). It took a couple days and I did get a message. I had called back and now 4 more days later I still do not have a follow up. It has been 2 weeks or more and nothing! Unfortunately I must say lower your expectations or go elsewhere! There are plenty of places that one can do business with under honest and straight forward terms. I do not like being lied to, misled, and things done incorrectly on corrections like mismatched tires. Do it right or don't do it. More

Tahoe Purchase The salesman, Steve, was exceptional. Taking the time to review the options available. Made us feel taken care of. I would recommend Steve to any of m The salesman, Steve, was exceptional. Taking the time to review the options available. Made us feel taken care of. I would recommend Steve to any of my friends. More

Perfect Service visit Perfect service visit. Greg did a perfect job. Thank you very much, great job. Appreciate all your help, thanks again. Have a great day. Finished q Perfect service visit. Greg did a perfect job. Thank you very much, great job. Appreciate all your help, thanks again. Have a great day. Finished quickly. More

Jordan is AWESOME!! I came in to purchase a car and Jordan was very helpful explaining features of the car and was very helpful in my getting a great deal and a new car. I came in to purchase a car and Jordan was very helpful explaining features of the car and was very helpful in my getting a great deal and a new car. Thank you to Jordan! More

Reflector part replaced for my vette The service person..Lloyd, very nice, helpful, friendly. Will return again, because of him and friendliness. Reflector was ordered and replaced on t The service person..Lloyd, very nice, helpful, friendly. Will return again, because of him and friendliness. Reflector was ordered and replaced on time...... part under warranty. Was impressed. More

Excellent, caring, professional customer service. Darlene was extremely helpful. She helped me find an amazing car. I highly recommend her and her courteous team members. They definitely know what the Darlene was extremely helpful. She helped me find an amazing car. I highly recommend her and her courteous team members. They definitely know what they are doing. The knowledge Darlene and her team members have about buying a car is impeccable. More

My experience Experience was great. I did not realize that it took over 2 hours to get a car. Jordan was great and was verey personal to us. He did what we could d Experience was great. I did not realize that it took over 2 hours to get a car. Jordan was great and was verey personal to us. He did what we could do for us. More

Awesome Came to purchase a car and purchased a car . People were awesome The time to purchase a car took a little bit longer than expected but everybody wa Came to purchase a car and purchased a car . People were awesome The time to purchase a car took a little bit longer than expected but everybody was awesome ! I understand I'm in to purchase a car and it's a Saturday is very busy but there's got to be an easier way to get through the process without dragging it on for such a long time More

Fantastic Experience Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them Greg was wonderful from the time I walked in the door, with my dog, until the moment we left. He went out of his way to work on my issues and get them promptly resolved. I can't say enough about him; except he should be cloned because really was great! More