Back

Castle Chevrolet GMC McHenry

McHenry, IL

4.2
2,579 Reviews
Contact Dealership

1107 State Rte 31

McHenry, IL

60050

Directions

By Type

Showing 2,579 reviews

November 06, 2017

Internet Prices are not accurate. Internet price was checked twice before visiting the dealer. Proposed price of 2017 Kia $4000 more than advertised. STAY AWAY FRO More

by Websterhound
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Hamel, Edward Chambers
Nov 09, 2017 -

Castle Chevrolet GMC McHenry responded

Hi again, Mike. I have received the details of your experience from one of my sales managers and the sales associate you were working with. To reiterate what Ed tried to explain over the phone the other day before that call was quickly ended, we do apologize for any negativity in your experience. Our price was not $4,000 off, and we were in the middle of a conversation with you when you abruptly left before we could answer your questions and finalize a deal that worked for both parties. At the end of it as Ed explained, we were at a minimal difference in the price point you wanted to be at and a price that worked for the value of your vehicle of interest. Again, we are sorry that we were unable to earn your business. We wish you the best of luck in your next automotive purchase.

November 05, 2017

Chris is service always goes above and beyond! Chris in service always goes the extra mile. Whether it’s hunting me down a loaner car to help with the busy schedule with the kids, or explaining ex More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
November 04, 2017

Recall service Quick in and out recall service. Friendly. Clean. Comfortable.waiting area. Would go back. Good experience. Chris is great. Byron in sales was thed be More

by Loru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
November 02, 2017

My experience was friendly, Thanks Mary Kay for asking the question of where my vehicle was going and for keeping my sound shield in Crystal Lake instead of Hoffman Estates, tha More

by debbie726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Kay, Pokorn
October 30, 2017

Helpful and knowledgeable It was my first time driving a Subaru and I fell in love instantly. The guys at Gary Lang auto created a relaxed environment that made the choice to b More

by Beazle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Spanier, Edward Chambers, Richard Rudzena
October 25, 2017

Front end noise Heard front end noise that forced me to not drive until fixed. Brian got to my car on the next business day even though there were no appointments ava More

by Stano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Housworth
October 25, 2017

Good! Everything was explained well. We got the car back within a day. Everyone was very friendly. Car is running smoothly. Car was washed and vacuumed! More

by rabbitscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengost
October 20, 2017

Friendly,Caring,Experience I'm happy to say that are experience with the sales and finance managers was a great experience and everyone worked very work to get are deal done we More

by Josrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lewitan, Craig Deters, Jerry Spanier, Jason Emery
October 20, 2017

Great employees and great service I went in for a safety recall on my airbags, they did a great job replacing it, and the employees were nice and friendly. I would recommend! More

by Jslusjn76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
October 16, 2017

Amazing! This place is amazing! The staff is always friendly, This is the second car I have purchased from here. I shopped around and couldn't find a better d More

by leend6978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Scholer , Jeff Simonelli, Matt Garcia
...
188
...