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Castle Chevrolet GMC McHenry

McHenry, IL

4.2
2,579 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,579 reviews

December 24, 2017

new 2018 Cruze from my guy Joe xxxxx Joe is the "Best of the Best"!! Nothing else to say. Gary and Mike had better start looking all over the country for a replacement when he decides to More

by coindork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dicks
December 21, 2017

DISHONEST - STAY AWAY! STAY AWAY!! Will tell you anything to get you in the door. Told them my whole situation up front and they said they can get something done. Wasted my More

by Dan2314
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jordan Suchowski
Dec 26, 2017 -

Castle Chevrolet GMC McHenry responded

Hi Dan. As my team has already expressed, we apologize for your dissatisfaction in your recent experience. We were your third negative dealership experience, and you told us most of your financial situation before your arrival, but not every detail was noted. We let you know that we have helped many customers with similar needs and finances. Our relationships with local and national lending institutions has helped us establish many second chance financing programs, so we were confident we could assist you. We were determined to earn your business, so after your email, we told you to come in so we could see what we could do for you. We did not guarantee we could check every box on your list, we even expressed the challenges that would be faced with your situation, but that we have also worked miracles in the past and would do the best we could to assist you. That is what we did, and we apologize if it was not enough. We do not pressure our customers into buying anything that does not suit their finances or vehicle needs. Customer service is our number one priority, and my team has tried to help you to no resolve. We wish you the best with your next vehicle purchase.

Dec 26, 2017 -

Dan2314 responded

Please do not lie to me to make yourself look good. EVERYTHING was outlined to your guy i had e-mailed. I told him EVERYTHING. My income, my credit score, what downpayment i had, the fact that i was under on my car, my experience at the other 2 car dealerships, everything. Your guy told me outright that he has seen a lot worse credit situations than mine. I even told him i was reluctant to come in based on my experiences with these other places. Furthermore, I was NEVER told, by anyone realted to the Gary Lang Auto Group, about the so called challenges. I knew the challenges from the beginning but your guy still told me they were confident they could get something done. A lie is a lie and you can try to spin it any way you want to but you knew EVERYTHING before i even came in. By the way, i was offered loans by 3 different car dealers and i just didnt accept them because they didnt have a car in stock i was really in to so i find it funny that other dealerships were able to get something done for me but you were not and i would be glad to prove this through documentation. Just say your sorry for lying because that is what you did. There is a reason your dealership has so many negative reviews.

December 11, 2017

Exceptional Always great using Gary Lang for service on my vehicle. Always helpful with any repairs needed on my vehicle and great service times with comfortable More

by Kjd1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
December 06, 2017

New car! Thank you, Jordan Suchowski, for your time and patience today! We have a new car for Christmas! Also had service on our other vehicle and appreciate More

by She's Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Ryder, Jordan Suchowski
December 03, 2017

Buying With Ease It was a great experience. No pressure and patient. I wouldn't twice about buying another vehicle from Gary Lang. Usually, I'm really stressed because More

by DonnaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, Doug Kiscellus
December 02, 2017

Excellent Knowledge, Service, and Personal Attention Although showroom was very busy, our purchase was handled in a knowledgeable and expeditious manner. Very happy with our new SUV & service given. Wo More

by Barbara Bochniak
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Ricardo Espinosa, Jerry Spanier
December 02, 2017

Trusted and qualified dealership for service Very pleased with service. My truck is ten years old and just wanted them to go over the whole system and make recommendations - so in effect giving t More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengo
November 30, 2017

long time customer My wife and I have been purchasing vehicles from Gary Lang since they were on front street near 120. we have dealt with Bill Ciszon for many years. He More

by traverse2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kiscellus
November 29, 2017

Refreshingly Knowledgeable, courteous and professional. My salesman, Jesse Cocanig has a remarkable knowledge of their products. As soon as I identified my interests and price range he was able to show me More

by TMH525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Lee, Rick Diamond, Jesse Cocanig, Matt Douvikas
November 12, 2017

return customer This is the third new car I've purchased from this dealership and I couldn't be happier with the results. A great sales and service staff! More

by wenshutonis1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Diamond
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