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Castle Chevrolet GMC McHenry

McHenry, IL

4.2
2,579 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,579 reviews

June 23, 2018

Test drive to contract signing was great. Thank you Gary Lang for always taking care of my vehicle needs for my business. I will continue to purchase vehicles for my business and personal from More

by Impala6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Weitzner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Scholer
June 15, 2018

Stress free car shopping Dealership was friendly and extremely helpful. They have a huge inventory so you are most likely to find the vechicle you desire. Salesman was easy to More

by Ntschannen
Recommend Dealer
Yes
Employees Worked With
Cody Hamel, Brandon Waller
June 12, 2018

Buying a vehicle This is the second car I have bought from Gary Lang and the first from Joe. Overall experience was great and we are happy with the purchase of our Sub More

by Jregan9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dicks
June 11, 2018

Routine Service On this visit needed service was identified and I was on my in 1 and 1/2 hours. What was needed was easy to understand and completed in exactly the ti More

by gary751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
June 09, 2018

Used car purchase Do not buy a used car from this dealership. They will reassure you that all visible leaks in the vehicle have been fixed when in fact they HAVE NOT be More

by Tashae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Weitzner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Suchowski, Doug Kiscellus
Jun 25, 2018 -

Castle Chevrolet GMC McHenry responded

Hi Tashae. I have spoken with Jordan, Doug, and Andrew regarding this review on your experience at our dealership. We are having difficulties locating your customer file based on the information provided. We apologize for the frustrations with your vehicle, this does not ordinarily occur after any purchase, new or used, with our team. Please send us a message with your best contact information so that we can rectify this for you.

June 05, 2018

Car repairs As long as you have a warranty I would recommend this dealership service center! Chris is awesome to work with. I do have to admit some places were a More

by Strohfam4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
May 25, 2018

Excellent Experience I recently traded in my 2010 Subaru Forrester for a 2018 Outback and it was a great experience. Garrett Jarnebro helped me from start to finish and I More

by Melissa B 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Jarnebro
May 24, 2018

Very fair and pleasant. Representatives of the agency were all extremely pleasant. The deal offered to me was quite fair in my view. My only concerns relate to the fact tha More

by lrilana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Espinosa, Jake Lee, Tim Martin
May 21, 2018

Used cars with limited lifespan of 5k Sold me a used Lincoln.Left me stranded after only 5k miles. Car needs a complete new motor. Spoke with George (he tried to help but was told “ to lea More

by 5k lifespan on used cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Bell, Cody Hamel
Jun 11, 2018 -

Castle Chevrolet GMC McHenry responded

Hi. We apologize for your disatisfaction with our team. The used Lincoln you purchased had almost 200,000 miles on it; therefore, our team cautioned you on the limited vehicle life at the time of your purchase. Other budget used car options were also presented to you. Given your financial requirements and desire to drive a Lincoln, you took delivery of that used vehicle instead. We offer second chance financing programs for customers of all credit types and do the best we can to provide safe, reliable vehicles. We apologize for your current frustrations with your Lincoln being repossessed and the service issues you are experiencing. Our best resolution is to get you out of it and into something else. Unfortunately, the outstanding loan amount does cause issues with negative equity that will need to be rolled into a new loan for a different vehicle. We apologize if this answer is unsatisfactory. If there is anything else we can do to assist you, please let us know.

May 17, 2018

Excellent service! We experienced excellent service today with the help of Jordan Suchowski. We recommend this dealership! More than 5 stars I say. Come to this dealersh More

by Jani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Suchowski, Cody Hamel
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