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Castle Chevrolet GMC McHenry
McHenry, IL
2,579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,579 reviews
July 22, 2018
Purchase new car Ed chambers in sales and the finance dept went out of there way to help us purchase a brand new car my debts held us back a little but they made it ha Ed chambers in sales and the finance dept went out of there way to help us purchase a brand new car my debts held us back a little but they made it happen. Ok More
by Bobs new car
July 22, 2018
No thanks UPDATE: Again - the fact that I had negative equity and credit challenges were FULLY disclosed prior to making the drive in and the dealership indicat UPDATE: Again - the fact that I had negative equity and credit challenges were FULLY disclosed prior to making the drive in and the dealership indicated that my needs (including desired payment amount) could be met. WHY WASTE MY TIME?? Original review: I'm absolutely frustrated with this dealership. My earliest emails I disclosed fully my financial situation and need (not desire) to keep payments as close to the payment I have now and was told this was not a problem. Now I go in and suddenly the 22k car I was interested in (screenshot attached) is "30grand" and I can't buy a 2016 Buick without a big down payment. AND tell me coming back after I pay my car down more and improve my credit won't change the payment?? I'm certain that I said exactly "I don't want to waste anyone's time". My visit today was a gigantic waste of time. I'm not intending to make this one hour drive again. More
by Leannrockford
July 20, 2018
Great Always great service. Chris is always very attentive and keeps me informed of the progress of my vehicle through the shop. Will always recommend Gary Always great service. Chris is always very attentive and keeps me informed of the progress of my vehicle through the shop. Will always recommend Gary Lang. More
by Pops Bober
Employees Worked With
Chris Scholer
July 19, 2018
Excellent perfect customer service Appreciate all the help of Jordan and Cody in helping our family get into a much newer vehicle! Great customer service to my busy kids!! Appreciate all the help of Jordan and Cody in helping our family get into a much newer vehicle! Great customer service to my busy kids!! More
by Lcsntbrn2
Employees Worked With
Jordan Suchowski, Cody Hamel
July 16, 2018
Car purchase David was very knowledgeable and made us comfortable from the beginning. We never felt rushed and he patiently answered all of our questions. He was David was very knowledgeable and made us comfortable from the beginning. We never felt rushed and he patiently answered all of our questions. He was very helpful with the financing as well. We couldn’t be happier with our purchase! More
by maryjane1858
Employees Worked With
David Schuh
July 14, 2018
Bait and Switch I had the price in email from the team. I sent several questions via email and even called to make sure the pricing and offer had no other requiremen I had the price in email from the team. I sent several questions via email and even called to make sure the pricing and offer had no other requirements I was not seeing. On the phone they assured me that the price was right. I drove the hour to McHenry and only to hear that we did NOT qualify for the price quoted. When I showed them all the emails they said their guy had 'made a mistake' and they could not honor the pricing. Do not trust these guys! More
by Newkia
Employees Worked With
Jake Lee
July 13, 2018
Helpful sales Jordan was a helpful salesman. Very informative. Knew his product. Came in only to look but ended up leasing a car. Would recommend him as salesma Jordan was a helpful salesman. Very informative. Knew his product. Came in only to look but ended up leasing a car. Would recommend him as salesman. More
by Kia lease
Employees Worked With
Jordan Suchowski, Jerry Spanier
July 10, 2018
Pre-roadtrip prep I scheduled oil change service prior to a road trip, and was seriously considering buying new tires due to a right pull on the vehicle (2015 Equinox). I scheduled oil change service prior to a road trip, and was seriously considering buying new tires due to a right pull on the vehicle (2015 Equinox). After discussing the situation with the service rep, he pointed out that tire rotation was complimentary and suggested a certain sequence might be helpful. I was hesitant because I was fearful the pull would worsen just prior to a long drive. When he offered to put it back if the pull increased no charge, I said go ahead. Guess what? The pull was gone and I was happy! More
by Steve from WL
July 08, 2018
Excellent work These men were amazing! Gave them a price and they made it happen! So great fun for my brand new car!! They definitely went above and beyond for These men were amazing! Gave them a price and they made it happen! So great fun for my brand new car!! They definitely went above and beyond for me. More
by Amber_rose4
June 27, 2018
It was awesome My sales team was very patient as I switched what cars I wanted a couple times and I couldn’t be happier with my suv and I got a great deal thx to Jor My sales team was very patient as I switched what cars I wanted a couple times and I couldn’t be happier with my suv and I got a great deal thx to Jordan and Jeremy More
by Jeff1962
Employees Worked With
Jason Emery, Jordan Suchowski
