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Castle Chevrolet GMC McHenry
McHenry, IL
2,579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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September 13, 2018
New car Everyone was very nice Ricardo Espinoza was down to earth . And very professional the finance guy did everything he could to get us in a new car Everyone was very nice Ricardo Espinoza was down to earth . And very professional the finance guy did everything he could to get us in a new car More
by Car
September 12, 2018
Purchase New 2018 Subaru Impreza After a tree fell on my car, totaling it, I needed a new one. Thank God nobody was in my car at the time. The first dealership I visited, which After a tree fell on my car, totaling it, I needed a new one. Thank God nobody was in my car at the time. The first dealership I visited, which was NOT Gary Lang Auto Group, gave me the thought that I’d rather have multiple root canals, without Novocain, than to ever return to that facility. So, when I visited Gary Lang I still had the mental picture from the OTHER place. However, after speaking with the sales person, ED CHAMBERS, my mental outlook changed 180 degrees and I felt like an honored guest at Gary Lang. Ed was friendly, considerate, knowledgeable and didn’t pressure me at all. I did purchase a new Subaru Impreza that day. This was, without question, the best car-buying experience I’ve had in decades. Thank you, Ed. More
by Dan
Employees Worked With
I met several other employees and each was great!, Edward Chambers
September 11, 2018
Very helpful and respectful of my age and gender . Nothing more to say at this time. Thank you Jordan. I have told several people about the dealership already. . Nothing more to say at this time. Thank you Jordan. I have told several people about the dealership already. More
by Greenthumbmon
Employees Worked With
Jordan Suchowski
September 11, 2018
great jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job More
by roys
Employees Worked With
Other Employees :
Chris Scholer , Matt Douvikas
September 08, 2018
Great dealer to purchase a vehicle Awesome sales persons, great managers, great vehicles, drove 1hr 20min to this dealer to purchase a family vehicle, thanks to Zak for helping us and m Awesome sales persons, great managers, great vehicles, drove 1hr 20min to this dealer to purchase a family vehicle, thanks to Zak for helping us and making it happen. More
by Rickoyoque
September 07, 2018
Dirty Dealership with Scam practices UNPROFESSIONAL AND INEXPERIENCED STAFF WHO TREATED ME WITH NO RESPECT WHATSOEVER AFTER THEIR MISTAKE. CALLED ME A xxxxx FOR PROTECTING MYSELF. This UNPROFESSIONAL AND INEXPERIENCED STAFF WHO TREATED ME WITH NO RESPECT WHATSOEVER AFTER THEIR MISTAKE. CALLED ME A xxxxx FOR PROTECTING MYSELF. This review is about the following employees I dealt with, I'm going to break this review down so it is clear why I am an extremely upset consumer: Brad: Pleasant attitude and set up my appt to test the car. Elijah: Inexperienced salesman who needs more training and communication skills. Josh: Finance guy who seemed to not enjoy his job and pushed papers at me to sign. Tapped his pen like I was taking up too much time of his. Sebastian: "Director" of Finance - CALLED ME A xxxxx FROM THE START TO MY BANK AGENT; THOUGHT HE HUNG UP AND MY HUSBAND HEARD HIM TALKING TRASH ABOUT ME AND MY BANK AGENT. Mike: GM who was able to explain in a professional manner and resolve the issue. I will start off by saying I financed through my bank not Gary Lang, which Elijah kept pushing me to finance through them. I guess this is why Sebastian told the man at my bank I was a "xxxxx from the start". When I plan on making a huge purchase I will not allow anyone to take advantage of me, so yes if you call that being a xxxxx. And not sure how he could even call me that having no interaction with me in the beginning, maybe Elijah said that to him about me?... Moving on, I agreed to a price Elijah set in front of me. I had a brand new car took some pictures of it and went on to sign papers with Josh leaving with the signed bill of sale signed by both parties. They could not give me the car that night because it had to be tagged or whatever he said. I came in the following day with a check from my bank and handed it to the cashier. The check was written over to cover the balance left over from my trade in. She did not question why it was over just took it and handed me a receipt. I was questioned about the title and being a customer, I assumed my bank would arrange to give them the title, why would I have it? They gave me the new car and I was on my way. Keep in mind the bill of sale was signed the day prior. Here's the problem: Gary Lang's lack of experienced staff (SEBASTIAN & ELIJAH) did not call my bank prior to giving me a bill of sale to check on my payoff amount(they waited 6 days after the sale). They failed to include that amount in the final figure and wanted more money from me which I refuse to pay. Instead of calling me and apologizing for THEIR HUGE mistake they blame my bank and ME for this error! During my conversation with Sebastian he mocked me, spoke down to me and laughed throughout our conversation. I am still in complete shock GARY LANG would hire such an immature individual to handle their financing. It's really very scary. This entire situation could have gone another route had they treated me with dignity and respect. I have spent 7 days stressed feeling like i'm playing xxxxxx in the middle. Ultimately, legally the car is mine, because they made a mistake in THEIR numbers and did not call my bank prior to finalizing the sale, I should NOT have to feel in the wrong. THAT IS YOUR JOB GARY LANG, I DO NOT WORK FOR YOU AND NEITHER DOES MY BANK!!!!!!!!!! HIRE NEW PEOPLE WHO KNOW WHAT THEY ARE DOING! In the end of this fiasco, I have my old car back and they have theirs. I was fortunate to meet with Marco at Piemonte Chevy in Dundee. He sat me in his office in shock at how I was treated by Gary Lang. Marco pulled the invoice through their car system and showed all their mistakes and agreed they were 100% IN THE WRONG. What mattered most to me was how transparent and personable he was. Knowing what I had just been through he was there to give me advice rather than sell me car. I will never recommend anyone go to Gary Lang, I can't even stand the sight of the name and thankfully do not live in McHenry, so will never have to pass that dealership again. I am filing complaints with the BBB and Attorney General for the trouble and behavior I encountered during this experience. PLEASE GARY LANG REMEMBER YOU ARE A BUSINESS AND WE ARE THE CUSTOMERS WHO SHOULD BE TREATED AS SUCH. More
by GEM82
Employees Worked With
Josh, Elijah, Sebastian, Mike Fullmer
September 02, 2018
Great service! Jesse Matos is a very helpfull and knowledgeable salesman. He worked with us and answered all of our questions. We are happy with our new car. Thank y Jesse Matos is a very helpfull and knowledgeable salesman. He worked with us and answered all of our questions. We are happy with our new car. Thank you Jesse!😊 More
by Katarzyna0710
Employees Worked With
Jordan Suchowski, Jesse Matos
August 30, 2018
Super satisfied! I'm very happy with my over all purchase! l will be going back to gary lang auto group for all my cars. Jesse Matos did a great job with my sale. I'm very happy with my over all purchase! l will be going back to gary lang auto group for all my cars. Jesse Matos did a great job with my sale. More
by Addison1!
Employees Worked With
Jesse Matos
August 30, 2018
GREAT experience!!!! Ricardo was wonderful and very helpful. Courteous, friendly and professional. Ryan and all the other staff were welcoming and made you feel special. I Ricardo was wonderful and very helpful. Courteous, friendly and professional. Ryan and all the other staff were welcoming and made you feel special. I will definitely recommend Gary Lang!!! More
by Mike’s Exp
August 28, 2018
10/10 Recommend Ricardo was our salesperson, he’s the best. I just bought my second car from him and my bf bought his first last year! He was patient the entire and Ricardo was our salesperson, he’s the best. I just bought my second car from him and my bf bought his first last year! He was patient the entire and really took the time to answer all our questions. More
by Drizzy123
Employees Worked With
Ricardo Espinosa
