Castle Chevrolet Buick GMC McHenry

I was a drive-in and they checked the car and told me how long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience ok. More

Jake listened to what I needed and stayed within the perimeters I set up. He showed me 3 cars and let me pick which one I wanted. I was never pressured and he explained information till I understood perimeters I set up. He showed me 3 cars and let me pick which one I wanted. I was never pressured and he explained information till I understood it. He did a great job and I would buy another car with him helping me. More

Ryan Kranz showed us a Subaru Impreza, manual shift, and we loved the car. Great service. Ryan made the experience fun and informative. He showed us all the features of the car and let us test drive it a we loved the car. Great service. Ryan made the experience fun and informative. He showed us all the features of the car and let us test drive it around out in the country. We learned a lot about cars that day--the Subaru as well as some other brands. We definitely would have bought the car from Ryan if it had been the right color, but we had to find it elsewhere. We were getting burnt out on the car-buying process, but Ryan got us energized again. More

I tried to buy a new 2012 Kia optima. In the end the price was higher than the price of a new 2013 Kia Optima. He justified himself by saying that I would never get the price I had been offered/quoted a price was higher than the price of a new 2013 Kia Optima. He justified himself by saying that I would never get the price I had been offered/quoted at the other dealerships(yes more than one quote) and I would end up coming back to buy from him. This is a typical justification line that all dealerships use and at the end of the day all dealerships end up being with-in $50-$100 of one another after beating them up about price. All dealership's talks smack about other dealership's, in my opinion this is awful salesmanship. When I asked if this was the best price he never said yes, he evaded my question, I called him out on this. George and his "manager" Had no interest in negotiating and when I called his bluff on the price he became irate and essentially kicked me out of the dealership. The dealership also low-balled me on my trade in, offered $500 when carmax offered me $1700. Very insulting. After George stormed away in a huff like an upset child the dealership with-held my car keys from me. It took another 5 minutes before I was able to leave because the "manager" and George were playing keep away with my car keys. George was un-interested in selling the car and making an easy sale for himself as we were not far off from my goal price. Very unprofessional, very disappointing, I will not return. More

Amazing customer service! My husband and I recently purchased a 2008 Chevy Trailblazer and we couldn't be happier. Ray was incredibly courteous and patient (even with our three kids bouncing around his purchased a 2008 Chevy Trailblazer and we couldn't be happier. Ray was incredibly courteous and patient (even with our three kids bouncing around his office.) Even though we were buying a used vehicle, he showed us a few cars, so we still had options. There was absolutely no pressure, and everything he said was very honest and to-the-point. It was a great experience. Everyone we met was very friendly and professional. We were able to trade our car (which was in terrible shape) and still got a great deal. We will definitely come back when we decide to buy another car. More

Bought an Outback Premium. What an easy process. Went in last night with the agreed upon price from emails. George was not able to be there so he had Joe cover for him. Joe went to his computer got the in last night with the agreed upon price from emails. George was not able to be there so he had Joe cover for him. Joe went to his computer got the price he verified with me and filled the papers out. NO PRESSURE. Went into the finance office, NO PRESSURE to add on. Whole process took one hour. More

I had the most enjoyable time with Dan in purchasing my new Kia Soul than I've EVER had before purchasing a car. Friendly, knowledgable, willing to work for ME; Dan and I developed an admirable relati new Kia Soul than I've EVER had before purchasing a car. Friendly, knowledgable, willing to work for ME; Dan and I developed an admirable relationship in this short period of time. I will refer as many customer to him as I can. As for the car, FUNtastic ! Even Ozzie in the finance department created a painfree environment. If you want me as a refernece, I would be honored to help represent your establishment. Wally More

I have been using their service department for years and they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quote they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quoted. Never having to go back for repairs not done correctly or completely says a lot for their whole service crew. More

We contacted Tony Feucht by email regarding the purchase of a 2012 Sorento. He was able to provide approximate figures prior to our appointment. Upon arrving at the dealership, we were treated like fa of a 2012 Sorento. He was able to provide approximate figures prior to our appointment. Upon arrving at the dealership, we were treated like family members and all worry about the adverse saleman/purchaser were removed immediately. Tony took us for a test drive, explained every option in detail, showed us how everything worked, and let both my wife and myself test drive the car. There was no pressure and we were given his total undivided attention at all times. Since we had stated that we were very interested in the AWD due to snow, he purposely found places where there was hard-packed snow and ice so the AWD could be demonstrated, which he did several times. My wife had never used bluetooth car connection. Tony took the time to demonstrate this using her phone. She was very suprised by this option. Thoughout the buying process, we were treated with such professionalism and honesty that Tony made this buying experience a pleasure. WE HIGHLY RECOMMEND THAT IF YOU ARE LOOKING TO BUY A CAR, SEE TONY FUECHT. YOU WILL NOT BE DISAPPOINTED IN WORKING WITH HIM. OUR EXPERIENCE WAS THE MOST PLEASURABLE CAR BUY EXPERIENCE EVER!!!!!!!! More

I took a transmission problem that Biggers Mitsubishi in Elgin could not or did not want to fix. I explained the service history and problems experienced to Service manager Adam Loresch. He had his techni Elgin could not or did not want to fix. I explained the service history and problems experienced to Service manager Adam Loresch. He had his technician inspect the transmission and ended up putting a new Transmission in under warranty at 100,750 miles. The trans problems started at 91,000 miles with Biggers Mitsubishi. Thank You Adam and Danny for fixing the car right the first time!! I appreciate it! Great Job Gary Lang Mitsubishi! More