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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
294 Reviews

294 Reviews of Castle Buick GMC of North Riverside - Service Center

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February 08, 2019

Great They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me ho More

by toti_loza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Uginchus
Feb 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review of the Castle Buick GMC service department! We appreciate your business and look forward to servicing your car in the future.

February 06, 2019

Fast, professional and friendly!! I been going to this dealer for over two years and the service is great. I recommend this place. Ask for Arturo. He's amazing! More

by NURIMARQUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Jurado
Feb 07, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the review and recommendation! We appreciate your business and look forward to servicing your car in the future.

February 04, 2019

Bad buy The worst thing I ever done was purchase a car from this dealer . I've had problems with it at least once a month sine I got it. You guys are con arti More

by anthonykhufu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens, Steven Uginchus
Feb 06, 2019 -

Castle Buick GMC of North Riverside responded

Anthony, we are concerned about your comments and would like to find out more information about your situation. At your earliest convenience, please reach out to our General Manager Corey Owens at cowens@castleguy.com.

February 04, 2019

Great Service at Castle Buick GMC of North Riverside, It was one of the coldest days on record. I had to get my vehicle to the dealership as I was having problems with the car starting.. Lonell Turner mad More

by padickens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonell Turner
Feb 05, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review. It is great to hear that Lonell and the service team were able to fix your car issues and make you feel comfortable in your car again! We look forward to servicing your car again.

February 04, 2019

Helpful, courteous & quick-especially LT Hassle free & took the time to explain the issues. My vehicle was serviced in one day. Also, I was given a loaner which was appreciated! More

by snowwis27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT - service mgr
Feb 05, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the review! Happy to hear that your service at Castle Buick GMC was easy and explained well.

January 28, 2019

rings and pistons after the scheduling was worked out, everything went fine. I think GMC could have helped me out sooner, but Castle did all that it could to get my ca More

by brucehammer24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L.T AND GIRL IN CAR RENTAL
Jan 29, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your kind words and review. If you need more help, our team is available to talk -- safe travels!

January 28, 2019

Oil change and flat tire Your service department is the BEST" This is my second time buying a car from you guys and both times I had the worst experience ever with the sales t More

by horozco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think his name was Raul
Jan 29, 2019 -

Castle Buick GMC of North Riverside responded

Hi Hilda, thank you for the kind review for our service team. We appreciate you taking the time to give us feedback and would like to hear more about experience. Please contact Corey Owens at cowens@castleguy.com at your earliest convenience so we can improve our efforts in the future.

January 22, 2019

Making an appointment is fast. Everyone is friendly snd hrlpful. The sales rep.s explains in detail and reviews all information to make sure you understand your options. They also f More

by mmguerra50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the wonderful review. We are glad to hear that you are satisfied with both of your truck purchases!

January 22, 2019

Excellent Service On time for scheduled appointment. Follow up and Folow through. Great! All employees I encountered was professional and friendly. I will tell all my More

by tonyasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can, Steven Uginchus
Jan 24, 2019 -

Castle Buick GMC of North Riverside responded

Hi Tonya! We are happy to hear that you had a great experience at Castle Buick GMC. We look forward to working with you in the future.

January 21, 2019

Service The service Dept was very through and professional. AJ was very attentive with updates pertaining to my service. Exceptional service as well as the qu More

by YEAHYEAHYEAHDOIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for letting us know that AJ was able to give you exceptional service. We look forward to working with you again.

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