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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
294 Reviews

294 Reviews of Castle Buick GMC of North Riverside - Service Center

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May 04, 2019

Excellent experience Everyone was friendly, positive, and professional. I got exactly the service I wanted, and I am very happy with the results. I give an A+ to everyon More

by batbite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Muse
April 23, 2019

Job well done Came to have a flat tire taken care but met with Brandon to discuss my lease. Brandon was so helpful treated me like family he has not seen for a whil More

by maidahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy and Oscar and Henry
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Congratulations on your new Encore, Aida! We are happy that Brandon was able to take great care of you and help you find a new lease. We look forward to the opportunity to serve your auto needs again in the future at Castle Buick GMC!

April 23, 2019

great Maricruz Roman goes out of her way to help.If U ask her a question she goes 100% to find a answer and makes sure everything is up to par. she is p More

by bob2877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the wonderful review, Bob. We are grateful you chose to work with us and that Maricruz took great care of you. We appreciate doing business with you and look forward to working with you again in the future!

April 18, 2019

They care about my satisfaction! When I bought my Buick Encore in October, 2018, we noticed a small nick in the glass of the rear door. They were willing to schedule the repair/replac More

by marisol.medina67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold , Steven Uginchus
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Marisol, thank you for the review and recommendation! We appreciate you working with us and can't thank you enough for choosing Castle Buick GMC. Please let us know if there is anything else we can help you with!

April 15, 2019

Wasted time Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and More

by dsch123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
April 13, 2019

Service maintenance Easy to make an appointment, fast service, waiting area was clean which Has the choice of tv, or quiet area. Free coffee and snack vending machines. More

by lakotahawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Corey Owens, Steven Uginchus
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the awesome review of your service experience! We look forward to servicing your vehicle again in the future at Castle Buick GMC.

April 11, 2019

Service Brought my Tahoe in for service, AJ took care of me like always never have a time when AJ or LT helps Me, they never screw me over, More

by tazfam0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ and LT in service
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the fantastic review! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. We look forward to taking care of any of your auto needs in the future!

April 05, 2019

Great customer service I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I wa More

by mariag174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonell Turner
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for choosing Castle Buick GMC! It's great to hear that you always receive great service from our team and that LT quickly solves your problems. We look forward to working with you again in the future!

April 03, 2019

Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio More

by chuck.gartland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2019

Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department More

by jgcollias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT, Lou Mathews
Apr 30, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the great service review! Our team works hard to provide quick and easy service to you. We look forward to servicing your car in the future at Castle Buick GMC!

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