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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.3
297 Reviews

297 Reviews of Castle Buick GMC of North Riverside - Service Center

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January 29, 2013

Went for an oil change at 11.oo am. We had to wait for over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted More

by E. Velde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
charlott
January 27, 2013

Swung by for the recommended 5,000 mileage, no appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change p More

by Sullir5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
January 23, 2013

Went in there with a promblem [service engine light on] jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long i More

by bob2877
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JAMES MELONE
December 14, 2012

My experience with Castle Buick/GMC from the service department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle More

by mkhoopship
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonell Turner & James Melonie
December 13, 2012

LT is very freindly and patients. LT explained the problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! More

by CKoopman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT
December 07, 2012

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T More

by ArmandoZarco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff, Service Manager, Rob McFarland
May 14, 2012

Leon makes it a delight to have my car serviced at Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prio More

by vendella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Maldonado
January 11, 2012

i buy my cars at castle and have them serviced there so does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they te More

by F.malek2359
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jason.and lourdes
July 13, 2011

they go above and beyond to help and make sure your car is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. More

by F.malek2359
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
April 14, 2011

They did a wonderful job on my vehicle. My overall sevice was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to b More

by blago85n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
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