Castle Buick GMC of North Riverside - Service Center

Went for an oil change at 11.oo am. We had to wait for over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted a price of $45 for the oil change. Had a GMC coupon for $50 to be used for any service or repair work. Used the coupon and still had to pay out of pocket. The detailed invoice did not explain what all the individual charges were for. More

Swung by for the recommended 5,000 mileage, no appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change p appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change price off the service. More

Went in there with a promblem [service engine light on] jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long i jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long it should take very polite and informing on everything that was going on More

My experience with Castle Buick/GMC from the service department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle purchase. Mr. Lonell Turner and Mr. James Melonie are absolutely the best in the business. More

LT is very freindly and patients. LT explained the problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! Thank you and happy holidays More

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

Leon makes it a delight to have my car serviced at Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prio Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prior to any work. I can always reach him by phone with any concerns relative to my car. Gets me in and out in a reasonable time. THANK YOU VERY MUCH LEON!!! More

i buy my cars at castle and have them serviced there so does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they te does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they tell you when it will be done and they keep you informed as the work goes on.. More

they go above and beyond to help and make sure your car is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. More

They did a wonderful job on my vehicle. My overall sevice was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to b was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to be genuine in their willingness to help. Good job guys. More