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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.3
297 Reviews

297 Reviews of Castle Buick GMC of North Riverside - Service Center

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February 13, 2014

I scheduled an oil change and a key FOB remote programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the se More

by artmaze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mechanic "Talley"
December 18, 2013

Scam, Scam, Scam!!! Took my 2007 Cadillac Srx, which I bought there and on 12/18/2013 for an oil change and a tire rotation after 2 Hours (7:20am-9:20am), which is ridiculous. When I go out to get my vehi More

by pastorruiz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont Know
Jan 02, 2014 -

Castle Buick GMC of North Riverside responded

Pastorruiz1, we're sorry to hear there may have been a misunderstanding during your service experience at our dealership. Please give our service department a call if there is anything we can to do rectify the situation. Thank you.

June 23, 2013

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T More

by ArmandoZarco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff, Service Manager, Rob McFarland
February 18, 2013

LT was extremely helpful during a desperate situation. The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in eve More

by Debra620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT
February 06, 2013

It was already 4pm, my battery died,then we just jumped it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take More

by kwalshc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
felix vasquex jr
February 05, 2013

Always great service. The staff is friendly, consistent and always willing to help. They are also trust worthy. Prices are too high though. Good job. More

by bellfallon
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lonell turner
February 03, 2013

i`ve always gotten great service from castle all the employees are fantastic.the customer service is great.they even follow up on how everything is working out with your car. More

by vincent.carothers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melone
February 03, 2013

Pleased with auto services good communication throughout the day with keeping me up to date on findings and recommended suggestions.convient late service hours for late pickups. More

by lori hill
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melone
February 02, 2013

Made an appointment and drove all that way just for an oil change and tire rotation. Even with an appointment, it still took 90 minutes to do two simple things I could have done in my own garage in 30 min More

by jasonplastow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gus Medina
January 29, 2013

I was really surprise @ the customer service I received on my visit @ Castle. Everyone was so friendly & caring. The guys listen and explained themselves so well. They all were so professional. I will be g More

by aliciabogan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, Louis, and Alonzon