Castle Buick GMC of North Riverside - Service Center

LT was extremely helpful during a desperate situation. The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in eve The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in even though I frantically called the service department at the last minute. I cannot tell you how much I appreciated the kindness LT demonstrated and the excellent service that was provided by the staff. Please thank them again on my behalf. More

It was already 4pm, my battery died,then we just jumped it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take my car right away and I was in and out in a few hours. Their price beat another place only 2 miles away and since Castle (mails out to customers) such great coupons I had an additional $20 off. Service manager, Felix, even offered to wash my car before I left. Nice work Castle guys. More

Always great service. The staff is friendly, consistent and always willing to help. They are also trust worthy. Prices are too high though. Good job. and always willing to help. They are also trust worthy. Prices are too high though. Good job. More

i`ve always gotten great service from castle all the employees are fantastic.the customer service is great.they even follow up on how everything is working out with your car. employees are fantastic.the customer service is great.they even follow up on how everything is working out with your car. More

Pleased with auto services good communication throughout the day with keeping me up to date on findings and recommended suggestions.convient late service hours for late pickups. the day with keeping me up to date on findings and recommended suggestions.convient late service hours for late pickups. More

Made an appointment and drove all that way just for an oil change and tire rotation. Even with an appointment, it still took 90 minutes to do two simple things I could have done in my own garage in 30 min oil change and tire rotation. Even with an appointment, it still took 90 minutes to do two simple things I could have done in my own garage in 30 minutes. They didn't even check the tire pressure on the tires they rotated. I don't plan on wasting my time at this dealership again. More

I was really surprise @ the customer service I received on my visit @ Castle. Everyone was so friendly & caring. The guys listen and explained themselves so well. They all were so professional. I will be g on my visit @ Castle. Everyone was so friendly & caring. The guys listen and explained themselves so well. They all were so professional. I will be going to Castle to get my car service from now on. Other dealerships like Kingdom need to go over to Castle and get a lesson on customer service friendliness. More

Went for an oil change at 11.oo am. We had to wait for over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted a price of $45 for the oil change. Had a GMC coupon for $50 to be used for any service or repair work. Used the coupon and still had to pay out of pocket. The detailed invoice did not explain what all the individual charges were for. More

Swung by for the recommended 5,000 mileage, no appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change p appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change price off the service. More

Went in there with a promblem [service engine light on] jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long i jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long it should take very polite and informing on everything that was going on More