Castle Buick GMC of North Riverside - Service Center

I scheduled an oil change and a key FOB remote programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the se programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the service manager came in to inform me that the "modulator" went out on my car, they not able to program the new keys, and now my original key no longer functioned and that they would have to charge me 500 dollars for a new part to have my car working again. I was rightfully upset and stated on their watch this had taken place, and that they are fully accountable. The man argued with me and I asked for his manager. Then the other manager brought in the mechanic who told me that when attempting to program the keys, he received information that the modulator already had 3 key numbers inputed and it only had a capacity for 4, SO HE ERASED THE CODES. He then stated when he tried to input the new codes it WOULD NO LONGER FUNCTION. The mechanic told me they were not accustomed to working on the Solstice car model. Then the service manager told me that these parts eventually go out and he could perhaps lower the 500 dollar replacement charge to 330.00 but would have to order it. He asked if he should then order it. So here I stood without a fully functioning car being told that they could repair their own incompetence at my expense. I told them to order the part but I did not feel comfortable about all that had passed. They told me to return in 2 days to have the part installed. I left with my oil changed and a car that now had it's alarm, door locks, and trunk disengaged. I drove to a third party for technical advice. I visited with a representative from Gerber Auto, who has worked on my car before through my insurance USAA. I asked him his professional opinion. He stated that all Castle had to do was scan the remote keys. He stated that Castle Buick had an untrained mechanic or and they were likely trying to excuse their poor service. I called GM that evening to make an official complaint against Castle Buick GMC. I still have to return to have the part replaced Castle destroyed but maybe based on the other reviews here I should cut my losses and just file a complaint with Lisa Madigan's State Attorney Office. More

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

LT was extremely helpful during a desperate situation. The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in eve The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in even though I frantically called the service department at the last minute. I cannot tell you how much I appreciated the kindness LT demonstrated and the excellent service that was provided by the staff. Please thank them again on my behalf. More

It was already 4pm, my battery died,then we just jumped it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take my car right away and I was in and out in a few hours. Their price beat another place only 2 miles away and since Castle (mails out to customers) such great coupons I had an additional $20 off. Service manager, Felix, even offered to wash my car before I left. Nice work Castle guys. More

Always great service. The staff is friendly, consistent and always willing to help. They are also trust worthy. Prices are too high though. Good job. and always willing to help. They are also trust worthy. Prices are too high though. Good job. More

i`ve always gotten great service from castle all the employees are fantastic.the customer service is great.they even follow up on how everything is working out with your car. employees are fantastic.the customer service is great.they even follow up on how everything is working out with your car. More

Pleased with auto services good communication throughout the day with keeping me up to date on findings and recommended suggestions.convient late service hours for late pickups. the day with keeping me up to date on findings and recommended suggestions.convient late service hours for late pickups. More

Made an appointment and drove all that way just for an oil change and tire rotation. Even with an appointment, it still took 90 minutes to do two simple things I could have done in my own garage in 30 min oil change and tire rotation. Even with an appointment, it still took 90 minutes to do two simple things I could have done in my own garage in 30 minutes. They didn't even check the tire pressure on the tires they rotated. I don't plan on wasting my time at this dealership again. More

I was really surprise @ the customer service I received on my visit @ Castle. Everyone was so friendly & caring. The guys listen and explained themselves so well. They all were so professional. I will be g on my visit @ Castle. Everyone was so friendly & caring. The guys listen and explained themselves so well. They all were so professional. I will be going to Castle to get my car service from now on. Other dealerships like Kingdom need to go over to Castle and get a lesson on customer service friendliness. More