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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
294 Reviews

294 Reviews of Castle Buick GMC of North Riverside - Service Center

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November 20, 2014

the service is great!!!! The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer t More

by Nickybella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT is the person that take care of my care every time I have to go there. He is great, excellent customer service.
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi Nickybella, Thank you for the positive feedback about our dealership! We are very happy you had a great experience in our store. Sincerely, Castle Buick GMC

November 16, 2014

Outstanding Services Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpfu More

by Barbara J. Washington
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven in service and Gentlelmen who help me with extended warranty, Gus Medina
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi Barbara, Thank you for the kind words about our dealership and staff! We greatly appreciate you stopping by and thank you for letting us know that you had a great experience at our store. Sincerely, Castle Buick GMC

November 14, 2014

Phenomenal Service Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and f More

by nicole99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Jurado
Nov 20, 2014 -

Castle Buick GMC of North Riverside responded

Hi nicole99, Thank you for the compliments and kind words about AJ and our service lane. We are very happy you had such a great experience in our dealership! Sincerely, Castle Buick GMC

November 12, 2014

Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an More

by dorisegunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT
Nov 12, 2014 -

Castle Buick GMC of North Riverside responded

Hi Dorisegunn, We are so happy you love your Buick LaCrosse. Thank you for the kind words about our dealership! We will pass them on to our staff to brighten their day. Thanks again! Sincerely, Castle Buick GMC

November 10, 2014

This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back More

by TheMikamama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 12, 2014 -

Castle Buick GMC of North Riverside responded

Hi TheMikamama, Thank you for taking the time to leave us a positive review! We really appreciate your kind words about our dealership. We are very happy you had a great service experience with us. Thanks again for the compliments! Sincerely, Castle Buick GMC

June 03, 2014

customer loyalty means nothing to service manager I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem whic More

by chiboy71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager
Jun 17, 2014 -

Castle Buick GMC of North Riverside responded

ChiBoy71, We're very sorry to hear something isn't quite right with your LaCrosse, please contact our GM at 708-442-7474 so we can rectify this situation and earn your business back as a customer. We appreciate you taking the time to notify us of your experience and look forward to hearing from you soon.

March 26, 2014

3/26/2014 I had my guards UP!!!!! Castle Buick 7400 3/26/2014 I had my guards UP!!!!! Castle Buick 7400 W. Cermak Rd, North Riverside, IL 60546 I want everyone to know about the great guys and More

by AngelaWatkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Jurado service dept and Corey Owens
February 13, 2014

I scheduled an oil change and a key FOB remote programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the se More

by artmaze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mechanic "Talley"
December 18, 2013

Scam, Scam, Scam!!! Took my 2007 Cadillac Srx, which I bought there and on 12/18/2013 for an oil change and a tire rotation after 2 Hours (7:20am-9:20am), which is ridiculous. When I go out to get my vehi More

by pastorruiz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont Know
Jan 02, 2014 -

Castle Buick GMC of North Riverside responded

Pastorruiz1, we're sorry to hear there may have been a misunderstanding during your service experience at our dealership. Please give our service department a call if there is anything we can to do rectify the situation. Thank you.

June 23, 2013

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T More

by ArmandoZarco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff, Service Manager, Rob McFarland
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