Castle Buick GMC of North Riverside - Service Center

This is an update to my prior 1 star review.After I This is an update to my prior 1 star review. After I left this review and the same one on other sites, I got a call from the General Manager at Cas This is an update to my prior 1 star review. After I left this review and the same one on other sites, I got a call from the General Manager at Castle. We had a very nice conversation in which I felt like I was finally speaking to a colleague in the business. He completely understood my point of view and agreed that in this case, there was enough fault on the service department to justify my request for the refund of my $100 extended warranty deductible. He also offered to refund me money to cover the cost of the relays that I bought myself to actually fix the concern. I told him that was not necessary since the relays would not have been covered by my extended warranty and I would have had to pay for them anyway. However, just today I received the check from Castle for the deductible and the cost of the relays. At this point, its not even about the money being returned, its about the fact that I actually was able to speak to a person who actually cares about his business. Its still upsetting that I had to go this far in order to reach someone who actually is in the business of caring about client satisfaction, but at least I got there. I appreciate the time he spent to handle this matter for me. I am changing my original rating, and not because I got my money back, but because I found that there is someone at Castle who actually cares. Thanks Corey. More

Beyond the worst experience with a dealership. The service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be d service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be done with a simple scan and I’m on day 9 and yet no one has diagnosed my car. I was told by Arnold June 30 that my car was going to be diagnosed July 2 or 3, it’s July 9 and this unprofessional guy won’t return my calls. Never will I buy another car from this dealership. Never will I refer them anyone. All you are to this dealership is a profit and commission. I asked for a loaner.. they have none. More

had a appointment on April 3 with a advisor AJ. I was had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to th had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to this dealership for years with all my vehicles. I was told by him he couldn’t give me a loaner because I didn’t purchase my vehicle there. So I took it back to where I got it from, they kept calling him so they can see what is to this invoice and what need to be repaired.no respond from him at all. I am very upset and unsatisfied with castle Buick advisor what was done to me. So you tell me if my motor when out and I come there and pay for repair you can’t give me a loaner until you finish the work because I didn’t purchase my vehicle from there. Bad business More

I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes in the container for the windshield washer fluid, which in turn caused erosion to the top of my battery from splashing up. Since I do not take my car anywhere else for service, the damage had to have happened at this dealership. After 2 hours of waiting, the service rep, A.J. came out and said they did not have part in stock, told me the cost, and stated he did not have authority to approve the repair at no charge. I told him it wasn't my fault and they were responsible. He stated he would have manager call me. That was on March 17th and I have yet to hear from anyone at the Castle Buick facility. HORRIBLE CUSTOMER SERVICE!! I would not recommend their facility to anyone. I have also completed their survey, and stated the same issue. More