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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
294 Reviews

294 Reviews of Castle Buick GMC of North Riverside - Service Center

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January 14, 2017

Great service department I always take my Buick lacrosse to Castle Buick for service.Even though I didn't purchase my car from there there service department always treat me a More

by Jroc25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
Jan 19, 2017 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the very kind words about our dealership! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

January 11, 2017

Awesome place The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good car More

by Musiqmajor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

January 08, 2017

I was very happy Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car More

by Curt dog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Riggio
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

January 06, 2017

Dreadful manners of service dept I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service w More

by Buick leaseholder
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
don't know
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Hi, we have forwarded your comments to our management team as we want to make sure this does not happen again moving forward. We want every customer to feel 100% satisfied with their visit. Thank you for bringing this to our attention. We hope to be able to earn your business back again soon.

January 06, 2017

Great experience overall. Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purch More

by DarleneE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muss
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Hi Darlene, thank you for the very kind words about our dealership! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

December 29, 2016

A great service experience I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made su More

by Deja328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold muse
Jan 03, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

December 20, 2016

Mixed feelings Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote sta More

by beth115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
Jan 03, 2017 -

Castle Buick GMC of North Riverside responded

Hi Beth, we apologize for the inconvenience you experienced in our service department. Our goal is always 100% customer satisfaction and we fell short of that expectation with you. If you would like to speak to our service manager, please feel free to give us a call. We hope we can earn an opportunity to gain your business back.

Jan 03, 2017 -

beth115 responded

I'm waiting on my $10.00 gas card. Did Castle forget about the take time out to complete the survey in reference to service received and after the review is posted I would be sent a gas card by mail or called by customer service to come in and pick it up. Thanks

December 14, 2016

Oil. Change Today, I came in for an oil change. So far, everything is going well. Although it's far, but they finished servicing my car less than 2 hours. More

by SDaniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
Dec 15, 2016 -

Castle Buick GMC of North Riverside responded

Thanks for taking the time to leave positive feedback! We greatly appreciate your loyal business!

December 14, 2016

Recall and oil change Arnold Muse was courteous, helpful, professional, considerate and patient in answering my questions and any concerns. I strongly recommend Arnold a More

by ramzad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
Dec 15, 2016 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the kind words about our service department! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

December 12, 2016

Very good service!! Always have great service at Castle Buick GMC of North Riverside. I have been taking my car since I bought it. It's been almost 3-1/2 years and have a More

by Yesenia11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muse
Dec 12, 2016 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

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