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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
294 Reviews

294 Reviews of Castle Buick GMC of North Riverside - Service Center

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January 21, 2019

Excellent Service They were very friendly, helpful and they have the best prices. They are great people to do business with. They serviced my car and I love the free ca More

by renitacraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the positive review! We are happy that you had a great experience at Castle Buick GMC of North Riverside! We look forward to servicing your car in the future.

January 19, 2019

Horrible besides Paul. He’s the only reason I gave 1 star No words can explain my experience. I should have listened to people when they said don’t go to Castle the first time after their experiences More

by greeneyes1001
Recommend Dealer
No
Employees Worked With
Jose Roman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

We would like to learn more about what happened so we can help remedy your issue. Please reach out to Corey Owens at cowens@castleguy.com at your earliest convenience so we can explore your problem, as learning about your experience is the only way we can assist you further.

January 15, 2019

Warranty work I needed some warranty work on my 2018 Buick Regal GS. I was given a loner car which I had for a week. Castle was waiting for parts. My car was repair More

by jborowiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We're glad to hear you and the Buick Regal were taken care of and we appreciate your positive review. It's always a good idea to bundle the work and get the blades and oil changed and have the tires rotated. Smart maintenance planning! We look forward to your next visit and wish you happy road trips.

January 14, 2019

Better than before Better Service than before Great Service this time tires got rotated and reset button was done and tires had air all the way around very good. More

by bishop9182002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review while your vehicle was being serviced. We hope you had some time to sit back and enjoy the coffee while your tires were rotated. We look forward to your next visit!

January 14, 2019

I love it e I love everything no complaints about nothing I had my coffee my phone and the wait feels less than I thought I like the they have popcorn very yummy More

by Leticialagunas@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot his name , Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Hi Leticia, We're glad you took the time to come and take care of your vehicle. It's nice to fill the time with coffee topped off with a little popcorn. We appreciate your positive review and wish you safe travels on the road.

January 11, 2019

Outstanding Service Center Hello, I am a regular at Castle Buick GMC Dealer and Thanks to Lonell and AJ for the super customer service and for making m feel like family a More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell / AJ / Corey Owens / Ernest Bell
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you very much for taking your time to review us! We value very much all of our customers, that's why we are committed to always provide the best customer service possible! We look forward to assisting you again in the future!

January 10, 2019

Castle Buick GMC always treats me like family . They are courteous and always willing to go above and beyond. Corey, Ernie, LT and Arnold, just to name a few, have provided excellent service to me More

by gcleft44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell "LT" Turner, Corey Owens
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review our service department and trust us with your vehicles. We look forward to assisting you again in the future!

January 10, 2019

Tire Replaced Service technician Raul was great!!! He was knowledgeable Friendly and beyond nice!!! Took care of my car and I am very pleased. It was a pleasure wo More

by holmescarolyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul, Corey Owens, Lou Mathews
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for trusting Castle with your vehicle service, we look forward to assisting you again in the future!

January 08, 2019

Service on my truck Waited to long to find out what was going on with my truck than waited two hours for a ride home and than was told it would be done that day and waite More

by martysheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 08, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to honestly review us, every comment helps us get better at providing the best customer service to our clients. We look forward to assisting you again in the future!

January 03, 2019

Oil change LT was phenomenal, as usual. Great service, quick and fairly priced. He and Maricruz found me this car. A great place to go to buy a car and have it s More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT (Lionel Turner)
Jan 07, 2019 -

Castle Buick GMC of North Riverside responded

Hello Jessica, Thank you for taking your time to review us we are very glad you had an excellent experience choosing your vehicle and in our service department!

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