Castle Buick GMC of North Riverside

I felt that Maricruz was very courteous and kind during the entire sales process. She was not pushy and exercised a great amount of patience with me. The rest of the employees that I dealt with during th the entire sales process. She was not pushy and exercised a great amount of patience with me. The rest of the employees that I dealt with during the sale were also very friendly and extremely knowledgeable about the products. My experience after the sale however, was less than exemplary. I had a very bad experience getting my trade in paid off through the Castle Buick Finance Department. I purchased my vehicle on 15 May 2010. I indicated to my sales rep that the payment for my trade-in, 2004 GMC Envoy, was due on 22 May 2010. At that point I was told this would not be a problem and that the Envoy would be paid off within a week. After 22 May 2010 I began getting calls from GMAC requesting payment for the car. I explained to GMAC that I had just traded the car in and that they should have already received a payoff on the car. They insisted that they had not received the payment. On or about 24 May 2010, I called Castle Buick and asked to speak to the Finance Department regarding the payoff issue. I spoke to Megan who stated the payoff is normally handled by the Finance Manager Marie. Megan indicated that Marie was in a conference and that she would leave a message and have her contact me when she was done. Several hours had gone by and I had not heard back from Marie so I called back to try and get an answer to my inquiry. When I spoke to Megan again she explained to me that she had spoken with Marie and that the payoff on the GMC had been made. After receiving this information I decided to call GMAC and check again on the status of the payoff. I was again told by them that they had not received the payoff for the car. At that point I called back to Castle Buick and spoke to Marie, the Finance Manager, to try and find out what was going on with the payoff of my trade-in. Marie was very short and very rude with me while discussing my situation regarding the payoff. She stated she would look into the situation and get back with me. Marie called me back and left a message stating that the payoff had been taken care of and I had nothing to worry about in regards to late payments. Between 24 May 2010 and 4 June 2010, I made several calls between Castle Buick and GMAC regarding my pay-off. Each time I was being told it was paid off by Castle and no payment was received by GMAC. In between this time I was contacted by Carla, a Castle Buick Customer Service Rep. She wanted to know how my experience with Castle was going. I indicated to her the problems I was having with Castle Finance and she stated she would contact Mr Jo Jenna, General Manager for Castle. After speaking with Mr Jenna he stated that he would find out what was going on with my pay-off and get back with me. Mr Jenna called me back and stated that the vehicle had been paid off. At that point I asked Mr Jenna for some type of confirmation that this action had taken place. He then stated that he would check on getting me confirmation and get back with me. Mr Jenna called back later that same day and left a message stating that "I was given the wrong information and your vehicle was not paid off". This call was on or around 7 June 2010. Mr Jenna also stated at that time that he would ensure this situation was resolved call me back when it was take care of. Finally after calling GMAC on 8 June 2010 I was told that the trade-in had been paid off. I have a few concerns regarding this situation. First, why was I told the payoff had been made when it was not? 2. I indicated several times to finance that I was concerned about getting this taken care of ASAP because I did not want my credit to be affected once it went over 30 days. 3. I was not contacted by any of the parties mentioned above in regards to a follow-up or explanation as to why this became such an issue. In summary, in business mistakes happen and items, transactions, etc. sometimes get overlooked. When a customer indicates a concern such as I did, I believe it should have been handled in a more professional manner. Immediate attention should have been focused on ensuring the pay-off on my trade-in was made and I should have been reassured it was done. At the very least I think this experience should be used as lessons learned in the Finance Department and focus should be made to ensure it does not happen again. More

I met patrick thru internets sales, after viewing the car of my liking at "Autotrader.com". The saturn we selected was actually at your chevy store. Pat made arraignments to go to chevy store and pick up ou of my liking at "Autotrader.com". The saturn we selected was actually at your chevy store. Pat made arraignments to go to chevy store and pick up our car and bring it over to the buick store so that we could compare it with 2 other saturns. we made an appointment met at the chosen time and the rest is history everything from first veiwing to signing papers in "finance" went smoothly, for us. Excellent staff, knowledgeable staff, friendly staff; I could go on, but know, we were pleased. More

We just purchased a Buick Enclave at Castle Buick. My husband and i had a very positive and helpful experience. The Sales staff was very friendly, and knowledgeable about their vheicles. Thanks and good husband and i had a very positive and helpful experience. The Sales staff was very friendly, and knowledgeable about their vheicles. Thanks and good luck to Josh at Castle Buick! Regards, Claire & Robert Groya More

The easiest way to buy a car. David Cavillo (internet sales). Edward Speck in house sales. Very welcoming to the dealership. I would buy another car, new or used from them. I have to visit the service de sales). Edward Speck in house sales. Very welcoming to the dealership. I would buy another car, new or used from them. I have to visit the service department yet, but i would image it will be just as good. (or hope it will). A pleasure doing business with them. More

I met Mr. Matthews at the 2010 Chicago Auto Show back in Feb. He was friendly, professional and most importantly, knowlegdable. I was interested in the 2010 buick lacrosse and wanted to know more details re Feb. He was friendly, professional and most importantly, knowlegdable. I was interested in the 2010 buick lacrosse and wanted to know more details regarding the vehicle. Lou was patient but very aware of the environment inwhich he was in. The car literally speaks for itself and Lou knew that. He wasn't pushy nor was he aggressively trying to shove a sale down my throat. I appreciated his professionalism so much so I purchased my car on 3/13/10. The staff at Castle Buick exceeded my expectations. I've received 4 calls from various members of the management team congradulating me on my purchase and genuinely concerned about my experience at Castle. I would recommend this dealer to my friends and family in the future. Fondly, Ms. Mills More

Patrick was easy to deal with and up-front and honest. He wasn't an in your face high pressure guy. We has some issues with the loan payoff but they were very attentive tot he problem and fixed it right He wasn't an in your face high pressure guy. We has some issues with the loan payoff but they were very attentive tot he problem and fixed it right away. The negotiation process was seamless and easy. More

Bought a car from them about two months ago. When I went in for the test drive terry the sales manager told me that the navigation system was not working. And that they ordered a new one because it was unde in for the test drive terry the sales manager told me that the navigation system was not working. And that they ordered a new one because it was under warranty. They terry and tommy from sales said that it just went out. So I test drove the car everything seemed ok. I noticed a big scratch on one side of the car, terry said that he would take care of it and also get me a new manual for the car. and it was missing a jack drom the trunk. And terry said he will also take care of that for me. so they put the new navi in, and the car was ready for pick up. went to pick it up and they said that the wood for the dash was broke and they ordered a new one. So the problem began I have to say terry is one of the biggest xxxxxxx I ever delt with. he lied about everything that was promiset to me. when they put the new wood on they messed up the dash it never sits right any more it squeeks rattles, and all I get from that lying SOB terry is yes boss I will take care of it, and he never does. I had to buy my own car manual, jack, and have to pay someone to fix the scratch that was promised to me and in writing. But the worst part was that I found out later from Jose the service manager, that the navi did not just stop working, the car was broken into and it was stolen and the dash was all ripped out. I think thats why I've had nothing but problems with this car, its been in the shop at least 10 times for various electrical work. Hope you rott in xxxx for this someday Terry Errahali. stay clear from this guy and this dealership. they never call you back the car I traded in was not pay off on time. I kept getting calls from the bank for a allmost 2 months ti'll they finally paid the car off. Its been a nightmare dealling with these guys. from sales mannagement to their sorry A@# service department. I will be getting a lawer soon to see if there is something I could do. More

Have you ever heard of them calling you back three weeks after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? Of course we did not do it. How stupid do they think people are!!! Then, get this, the manager Eric actually left a voicemail message threatening to come and take the car back if we did not go back in and sign the different contract! It sounds like someone on their end may have made a mistake, and they are trying to cover their a$$. More

Have you ever heard of them calling you back three weeks after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? Of course we did not do it. How stupid do they think people are!!! Then, get this, the manager Eric actually left a voicemail message threatening to come and take the car back if we did not go back in and sign the different contract! It sounds like someone on their end may have made a mistake, and they are trying to cover their a$$. More