Castle Buick GMC of North Riverside

I had good experience at castle gmc dealership on I had good experience at castle gmc dealership on 1/13/20 until i signed on the dotted lines. When i test drove the 2017 dodge ram pickup that i b I had good experience at castle gmc dealership on 1/13/20 until i signed on the dotted lines. When i test drove the 2017 dodge ram pickup that i bought that day. the trucks gas gage was reading on empty and the sales man Che said that he will fill the tank up if i bought the truck and i did but when i left they only filled it up to a half of tank so i didn't appreciate Che saying one thing and i get another. Also after the test drive my wife asked Che if there was a second key and of course we didn't get an answer till we had signed all the paperwork and we were ready to leave when we were told that there is no 2nd key and that we can just buy one at a dodge dealership. I know that these issues might seem minuscule and petty but the key cost about $300 and the gas thing really irks me. I was down $350 extra before i left the dealership, so make sure that you get everything on paper before you sign on the dotted line. And "GM" Mr. Owens it would've been nice if you could've responded to my email instead of ignoring it. More

WOW, I am delighted with my purchase I entered the dealership late on a cold and snowy night wanting to test drive an automobile I saw on car guru. The employees I dealt with were very ni I entered the dealership late on a cold and snowy night wanting to test drive an automobile I saw on car guru. The employees I dealt with were very nice, not pushy, not rushing me, cleaned off the car for me to test drive, and answered all my questions I had. I loved the car I test drove, and had my pre appoved credit form with. NO haggling on price, no hidden fees, everything was fast and easy. The employees ended up having to stay late for my transaction , but not annoyed or angry. I was SUPER IMPRESSED with my deal on my car. I am very happy with my new car. (new to me) a used vehicle, but I chose to get the extended bumper to bumper warranty. I would HIGHLY RECOMMEND this CASTLE BIUCK GMC dealer to anyone looking for a great deal and knowledgeable, friendly employees.This dealer was also highly rated on the car guru site. More

Sales person Tom was a pleasure to deal with and did exactly what we asked. We didn't have much time and he rushed to get us in and out of there like we requested Tom was a pleasure to deal with and did exactly what we asked. We didn't have much time and he rushed to get us in and out of there like we requested. More

Castle Buick & GMC was helpful in getting me the car I wanted while not putting unwanted pressure on me to buy - the car drop off was nice too wanted while not putting unwanted pressure on me to buy - the car drop off was nice too More

Tom was helpful with our vehicle. We did not need to go back and forth with negotiations. We knew what our features and price was back and forth with negotiations. We knew what our features and price was More

Customer Service done right From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive From the moment we arrived, from being greeted in the parking lot bt Tom Riggio SR and escorted inside and provided with Coffee after our 2 hour drive, we knew we had made the right decision about coming to Crown on Cermak Road. Our local dealers and those within 50 miles of us were way out of the Ball Park on $$. Tom walked us thru the process and explained all of our questions purchasing the Regal Tour X we had been dealing with thru the Online Sales Dept. and Tom finalized the sale. Even after the deal was finalized, Tom continued to answer questions I had and saw to it we got the answers we needed, and when a glitch arose, Tom stayed with us to work thru it. Great job Tom and Castle Buick GMC! The entire staff was friendly and helpfull. More

Great experience and friendly service. Well worth the hour long drive to purchase a new truck. Will do business with again in the future. Thanks! hour long drive to purchase a new truck. Will do business with again in the future. Thanks! More

Get a new truck I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. More