Castle Buick GMC of North Riverside

After calming down from my review,realized that I had been angry and hasty. I contacted the sales manager, Joe Genna. He agreed to pay for the additional repairs to my used car that I had bought from the been angry and hasty. I contacted the sales manager, Joe Genna. He agreed to pay for the additional repairs to my used car that I had bought from them. He was very helpful and was able to get it done in a timely manner.This has greatly changed my view of Castle Buick in North Riverside. More

THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE WORK DONE ON MY VEHICLE WAS VERY GOOD. YES I WOULD RECOMEND THIS DEALER AND I WOULD THE GENTLEMAN THAT HELPED ME THAT DAY WAS VERY POLITE AND THE WORK DONE ON MY VEHICLE WAS VERY GOOD. YES I WOULD RECOMEND THIS DEALER AND I WOULD MOST LIKELY CONSIDER THIS DEALER FOR ANY PURCHASE OF VEHICLE IN THE FUTURE. I WILL MOST LIKELY COMEBACK FOR MORE MAINTENANCE SERVICES ON MY VEHICLE. THANK YOU. More

I would just like to start by saying everyone was very friendly. i was greeting as soon as i walked in and asked if I needed help. I would like to add how friendly and helpful Andy was. He kept me informe friendly. i was greeting as soon as i walked in and asked if I needed help. I would like to add how friendly and helpful Andy was. He kept me informed and even walk me around the service department.I felt at home, I would surely visit them again. More

my overall experience with this dealer was great. The employees were are very helpful and friendly. LT the service advisor even asked if i needed a ride home when i dropped off my vehicle for service, he employees were are very helpful and friendly. LT the service advisor even asked if i needed a ride home when i dropped off my vehicle for service, he called me when my car was ready and even asked if i needed him to pick me up. My experience with this dealer was very pleasant. i would recommend it to others. More

Had a great experience here. Porters were very polite think his name Alonzo, handed my car keys to me in my hand with a smile. Jason took care of what was going on with my car and about how long I would think his name Alonzo, handed my car keys to me in my hand with a smile. Jason took care of what was going on with my car and about how long I would be there. I would recommend this Dealership to family and friends! More

We lease our cars every three years and sometimes we don't look forward to the expereince. But I have to say that castle Buick in North Riverside met all our needs I can't say enough about the expereinc don't look forward to the expereince. But I have to say that castle Buick in North Riverside met all our needs I can't say enough about the expereince we had Dave Eisen and Cory they were great at there personal service and honoring there word. we left many dealerships because of the lack of personal service and respect to the customer I would say that I would refer your dealer to my friends and family anytime and Dave you were great at your job your training was great. So Thank You Again and we Love our Car and the service we recieved. So Thank You Again!!!! Yours Truly Aldo & Tina Gentilini More

I purchased a new 2011 GMC Terrain FWD from Castle Buick & GMC at North Riverside, Illinois from Louis Mathews who is my salesman. He made this buying experiance so easy to do given the fact I called 17 de & GMC at North Riverside, Illinois from Louis Mathews who is my salesman. He made this buying experiance so easy to do given the fact I called 17 dealership before I bought the truck. After calling 17 dealers I ended up buying it from Lou since he knew how to be upfront and honest to the customer with no running around. I called him in the beginning and asked one thing which is be honest and he did just what I asked so I'm very happy with my first purchase and he did not take advanatage of me being that I'm a female. Thanks a lot Lou keep up the good work!!!! Maria More

I HADNOT PURCHASED A NEW CAR IN TEN YEARS AND AFTER GOING TO A COUPLE OF DEALERSHIPS I FELT A LITTLE FRUSTRATED TO SAY THE LEAST. I LEARNED OF CASTLE ON THE INTERNET AND DECIDED TO TRY CASTLE . I WAS PLEASAN TO A COUPLE OF DEALERSHIPS I FELT A LITTLE FRUSTRATED TO SAY THE LEAST. I LEARNED OF CASTLE ON THE INTERNET AND DECIDED TO TRY CASTLE . I WAS PLEASANTLY SURPRISED WITH EARNEST BELL. MR. BELL WAS PROFFESIONAL AS WELL AS KIND TAS HE HELPED ME ACHIVE MY GOALS DURING THE CAR BUYING PROCESS. MARIE MADE THE PAPER WORK EASY TO UNDERSTAND AND IN NO TIME I WAS DRIVING HOME IN MY NEW CAR. I HAVE TOLD ALL OF MY FRIENDS WHO ARE CAR SHOPPING TO COME BY CASTLE AND BUY THERE. More

I bought a used Mazda 5 from them about a month ago. I felt I was getting a good car at a reasonable price. When I test drove it there was some shaking in the steering and there was a bit of a mess in th felt I was getting a good car at a reasonable price. When I test drove it there was some shaking in the steering and there was a bit of a mess in the back storage compartment. They said that they would resolve this. I also asked if the recall had been taken care of on the vehicle and they stated that it had. When they gave me the car to take home the mess was not cleaned up, they said that they couldn't get it clean, and they said that the steering issue was resolved. On my hour drive home I realized that the steering was still shaking. I figured that I could take care of the mess. Over the next few days I saw that the engine was leaking oil and since the steering was still an issue I thought it would be best to take it back to Castle to take a look at the steering again and have the oil issue checked out. After I made the hour drive to the dealer I explained to the service department my issues and even the mess in the storage console in the back. They said that they would take care of everything and I would be all set. After I waited for over six hours I got my car back with them telling me that it was done. They said that they replaced a cover for an oil filter and re balances the tires and I should be good. On my hour drive home the car was still shaking, the mess was not cleaned and over the next couple of days the cardboard box I put under the car had a fresh pool of oil. I took the car to a Mazda Dealer and they told me what was wrong with my car. The cover of the oil filter had a crack in it, my front rims were bent so I needed new front wheels, the transmission fluid was filthy and the ignition system needed to be cleaned. I had the oil filter cover taken care of at Mazda and they did a great job but everything else I had done at Sears and they did a great job. Mazda also informed me that the recall was not taken care of for this vehicle so I had them take care of that also. I called Castle and explained to them that they did nothing and their response was what do I want them to do about it. I had no answer because I wasn't going to take it to the service department again because my confidence in their honor was shot and it was obvious that they did not care about the time and money I was going to have to put into the car. So after I spent over $1400 to get the car to a level that I felt comfortable letting my wife drive the car is wonderful. I think it would probably have cost the dealer less than $800 to fix the issues and they could have charged a couple of thousand more for the car and shown that they take pride in their dealership and the way they take care of their customers. I do not recommend them and I would have the car inspected by another dealer before I bought from them. Thank you. More

I shopped online and found a car I was interested in at Castle Buick. When we got there to test drive it, Jose Roman met us at the door. The car was cleaned and waiting for us. It was everything they sa Castle Buick. When we got there to test drive it, Jose Roman met us at the door. The car was cleaned and waiting for us. It was everything they said it was. There was never any pressure and Jose was able to answer all my questions. Marie in Financing really worked with me to get an affordable payment. She was so patient. Thanks everyone at Castle Buick, this is the first time I didn’t feel ripped off after buying a car. More