Castle Buick GMC of North Riverside

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

BEWARE. CHECK THE NUMBERS CLOSELY ON THE FINANCE CONTRACT. IF YOU DONT WANT A WARRANTEE CHECK YOUR CONTRACT CLOSELY. I EXPERIENCED MANY " MISUNDERSTANDINGS " DURING MY PURCHASE. CONTRACT. IF YOU DONT WANT A WARRANTEE CHECK YOUR CONTRACT CLOSELY. I EXPERIENCED MANY " MISUNDERSTANDINGS " DURING MY PURCHASE. More

Leon makes it a delight to have my car serviced at Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prio Castle. His demeanor makes the experience very comfortable. He is always friendly, courteous and professional. Explains everything thoroughly prior to any work. I can always reach him by phone with any concerns relative to my car. Gets me in and out in a reasonable time. THANK YOU VERY MUCH LEON!!! More

i buy my cars at castle and have them serviced there so does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they te does my family and some of my friends.their work is excelent and they do not push you into any other then what you need.they are on time when they tell you when it will be done and they keep you informed as the work goes on.. More

I gave the rating that I did because they were very respectful and very helpful throughout the process and they conducted themselves in a proper business manner. I feel that they went above and beyond respectful and very helpful throughout the process and they conducted themselves in a proper business manner. I feel that they went above and beyond to help me purchase my very first car and I felt that, that really meant a lot to me and allowed me to make the first step in making a transition into my life. More

Castle advertises no hassle, easy online quote. This Jesus, character just gave me the runaround and failed to answer any questions....Total waste of time- definately not what they advertise and if th Jesus, character just gave me the runaround and failed to answer any questions....Total waste of time- definately not what they advertise and if this Jesus character is the dealerships' first impression...definately a poor one! More

they go above and beyond to help and make sure your car is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. is done right the first time so you dont have to come back...they keep you informed as how your repair is going and how long it will take. More

My wife and I did a ton of research online and found exactly the car that would best suit her. After looking at newspaper ads, checking Carmax, and going on autotrader.com, we found just the car we wer exactly the car that would best suit her. After looking at newspaper ads, checking Carmax, and going on autotrader.com, we found just the car we were looking for at a great price at Castle Buick GMC of Riverside. In fact, they had multiple models with different features, at the best prices we could find for used cars. We walked into the dealership, and were immediately greated with smiles, and Lou Pavone took care of us. We told him what we wanted to see, and he showed us the Saturn Vue we had seen online, and let us take a test drive. We loved the car, and he was able to inform us about every feature the car had, and compare it to comperable cars. He was very knowledgeable and extremely friendly and helpful. He made the buying experience truly enjoyable...something we were not expecting from visitng a car dealership. He made sure we were comfortable and happy for our entire stay. All of the staff there seemed friendly, but if you have a chance, seriously, work with Lou. Lou and Corey attended to our every need while we were in the showroom, and answered any and every question we had. Marie, the lady we worked with in finance, really worked hard to get us the best deal and at a rate we felt comfortable with. She was also incredibly friendly and very pleasant to work with. While we were signing for the car, the porters were hard at work filling the gas tank, and cleaning the car to a pristine shine. We had to wait a few minutes for them to finish up, which was no big deal at all, and Lou took use to meet the service advisor LT...yes, the salesman introduced us to the guys that would be servicing our car whenever we would need it, and I found this incredibly refreshing. LT was an awesome guy, he explained the services that they would provide to us as part of the sale of our car (free oil changes for life, with car washes, and the bumper to bumper warranty that we have). He was incredibly helpful and knowledgeable and it was a pleasure meeting him. All in all, the staff at Castle Buick GMC really went the extra mile to make sure our buying experience was wonderful. They were all polite, knowledgeable, and very helpful. We would highly recommend this dealership to anyone looking for a low pressure buying experience, in which, you wont leave with a bitter taste in your mouth, rather, you will walk away happy. More

We spent weeks looking at cars online and in dealerships. Hands down Castle had the best price listed online! No xx. We decided to make the 30 mile drive to purchase our new vehicle. Che was very attenti Hands down Castle had the best price listed online! No xx. We decided to make the 30 mile drive to purchase our new vehicle. Che was very attentive... we brought our son and new infant to the dealership and it was a bit cold and windy, Che brought the model we wanted to look at inside the garage just so we did not have to go out in the cold. This very small gesture spoke volumes of the customer service attitude at Castle. Che was very knowledgeable of the model we looked at. The entire process and team from Sales to Financing was excellent! We took our new vehicle home that same night. The car was washed and cleaned before we left... and to our surprise the tank was FULL!!! This was amazing. A dealership that makes sure your first tank of gas is on them??!! How often does this happen?! We've purchased 9 vehicles in our lifetime and this by far was the best experience we've ever had! If your looking for a dealership and salesman to work with Castle and Che are a great combination! We highly recommend both of them. Happy Car Hunting More

They did a wonderful job on my vehicle. My overall sevice was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to b was great and would not hesitate to bring my vehicle back for additional service when it is needed. Everyone was very helpful and really seemed to be genuine in their willingness to help. Good job guys. More