Castle Buick GMC of North Riverside

Went for an oil change at 11.oo am. We had to wait for over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted over two (2) hours for the job to be finished. This is not acceptable. Would not recommend this dealership for any future oil changes. Quoted a price of $45 for the oil change. Had a GMC coupon for $50 to be used for any service or repair work. Used the coupon and still had to pay out of pocket. The detailed invoice did not explain what all the individual charges were for. More

Swung by for the recommended 5,000 mileage, no appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change p appointment for the service, and I was still in & out with-in 75 mins. Lease my car from them so I get free oil changes so they took the oil change price off the service. More

Went in there with a promblem [service engine light on] jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long i jim explaine what they were going to look at found the promblem fixed it and off I went. jim let me know what progress was being done and how long it should take very polite and informing on everything that was going on More

I spoke this morning over the phone with a salesman named jose. He was incredibly helpful throughout the process. I also spoke with a manager Mike, who was great at working with me in my budget. I came up pr jose. He was incredibly helpful throughout the process. I also spoke with a manager Mike, who was great at working with me in my budget. I came up pretty excited, and upon arrival was greeted by a man i think was named amond? I explained why i was there and he was helpful in getting me to the test drive point. When we were test driving the vehicle, he was unable to answer most my questions. I understand itd be extremely difficult to know about every car, but it just seemed as if he was guessing. Also, i appreciate his attempts to be friendly during the test drive, however he made a couple of comments and such i thought maybe could be unprofessional. I was not thinking too much of it, still excited for the car, but when we arrived back, we had trouble with the rear door. We were trying to discuss how to fix it, and both my friend and i felt he was being rude and condescending, getting frustrated with us. I was trying to remain calm and figure out a plan, but he seemed obviously irrated. I am not offended or anything, i just know that if i was being calm and he was getting frustrated, i don't want him to handle a upset future customer who may not be as patient in a negative fashion. I then spoke with jose who explained to me what was going to happen, and when the other salesman returned, he was noticeably calmer and softer. Jose then left and the other salesman, amond?, was again softer and nicer. I am by no means upset, in fact i really, really appreciate your dealership selling me this vehicle at a lower price. I just wanted to inform you so that his approach can be improved upon. Overall, it was a good experience, and i appreciate you guys!!! Thanks so much! More

The entire staff was professional & courteous. Howard Pontiac sold me my 1st new car in 93. Worst experience ever! That was my last new car until now. I'm definitely going to buy my next car here Howard Pontiac sold me my 1st new car in 93. Worst experience ever! That was my last new car until now. I'm definitely going to buy my next car here at Castle!! More

I WAS BROUGHT TO CASTLE BY A CASTLE CUSTOMER (D. C. MOUZON), WHO HAS PURCHASED APPROXIMATELY FIVE (5) AUTOMOBILES FROM CASTLE. I WAS VERY PLEASED WITH THE COURTESY, PROFESSIONALISM, AND SERVICE THAT I MOUZON), WHO HAS PURCHASED APPROXIMATELY FIVE (5) AUTOMOBILES FROM CASTLE. I WAS VERY PLEASED WITH THE COURTESY, PROFESSIONALISM, AND SERVICE THAT I RECEIVED AT CASTLE, ESPECIALLY FROM LOU MATTHEWS AND CORY OWENS. I WOULD PURCHASE ANOTHER AUTOMOBILE FROM CASTLE, AS WELL AS RECOMMEND CASTLE TO OTHERS. More

My experience with Castle Buick/GMC from the service department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle department to sales has been outstanding. I have already recommended Castle to a number of family and friends (7 to be exact) for their next vehicle purchase. Mr. Lonell Turner and Mr. James Melonie are absolutely the best in the business. More

LT is very freindly and patients. LT explained the problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! problem very clearly with what was wrong with my vehicle. I would most deffently go back to LT if i have to bring my vehicle back in for service! Thank you and happy holidays More

Everyone at the dealership was helpful, courteous and professional. I was comfortable discussing my needs wiht them and they were quick to find me just what I wanted! Thanks so much to the team for mak professional. I was comfortable discussing my needs wiht them and they were quick to find me just what I wanted! Thanks so much to the team for making the purchase of my new vehicle so stress free!! More

Great services! Lonell turner gave me a call about all the serve that was done to my car. plus had a multi point vehicle inspection for free which according to Richard Guerrieri the pro-technition and his the serve that was done to my car. plus had a multi point vehicle inspection for free which according to Richard Guerrieri the pro-technition and his recommendations found some extra problems with my car which requires immediate attention. Now just need to save some extra cash and fix those small problems with my car. Thanks guys Great Job. More