Castle Buick GMC of North Riverside

Happy Buick owner After a few failed attempts to close on a deal the General Manager, Joe Genna, personally came out to speak to me and cut me an offer I couldn't refus After a few failed attempts to close on a deal the General Manager, Joe Genna, personally came out to speak to me and cut me an offer I couldn't refuse. I am really happy we ended up working a deal as I am now EXTREMELY happy with my Buick Lacrosse! Would recommend to anyone! Ask for the General Manager Joe Genna and salesperson Maricruz More

Becareful It Can Happen To You Bought a used 2008 Malibu less than two months ago and it was a horrible purchase. First week the steering wheel locked on me as I was driving with my Bought a used 2008 Malibu less than two months ago and it was a horrible purchase. First week the steering wheel locked on me as I was driving with my kids in the car. Second the computer system went out on the car and it makes my door locks go crazy. The display lights no longer work. The car needs new breaks. I was on my way to work when I turned the ignition and smoke started coming out of the hood and the car no longer turns on. Do not purchase cars from there and their service repairs is horrible no customer service. I wish someone would told me about their bad experience at Castle Buick before making a bad decision to purchase my car from them. I understand is used vehicle however I understand the car goes on a full inspection before been sold to a consumer or at least that's what I was told by the sales rep. Took the car to dealer to find out it's a $900 repair just to get the car stared. If I do not decide to fix it with them they want to charge me $140 for the diagnostics. I tried speaking to the sales Mgr Jose and he was not willing to work with me at all. He told me I should of bought the extended warranty, I explain I paid 9k cash for a vehicle that I can no longer use and his best answer was I should have not bought the vehicle if I couldn't afford the warranty. And now it seems they are more concern to make money off me than to deal with the problem. I was sold a dry lemon. Do not let these people scam you. I will be contacting BBB and making a formal complaint. And I am also filing a complaint with the Illinois Attorney General Lisa Madigan, consumer protection department. More

They have no clue! Total lack of communication between Internet sales "call center" and actual dealership. My husband and I went to buy a car and the car wasn't even the Total lack of communication between Internet sales "call center" and actual dealership. My husband and I went to buy a car and the car wasn't even there it sold 6 days ago!!! Horrible experience!!! More

3/26/2014 I had my guards UP!!!!! Castle Buick 7400 3/26/2014 I had my guards UP!!!!! Castle Buick 7400 W. Cermak Rd, North Riverside, IL 60546 I want everyone to know about the great guys and 3/26/2014 I had my guards UP!!!!! Castle Buick 7400 W. Cermak Rd, North Riverside, IL 60546 I want everyone to know about the great guys and the experience that I had at Castle Buick. I had to take my car in for service because the ABS light was on and AJ (service dept) listened to my complaint knowing that I was upset and frustrated after only having it for a little over 2 months. AJ didn’t break; he kept his cool and listened to my complaints. After looking over the car, AJ informed me of what needed to be done, and how much the warranty would cover and what my out of pocket cost would be. I then asked him to put my car back together and that I needed to talk with Mr. Owens. AJ handled the situation very professionally and he then informed me that he would write the service suggestion up and take it over to the cashier. While waiting, I asked for Corey Owens who came over to greet me and he listened carefully to my problem. Mr. Owens knew that I was quite upset and he also was quite patient and understanding and took out the time to find out what my warranty would cover and what my out of pocket cost would be. After speaking with the service dept, Mr. Owens decided that he would cover the entire cost along with giving me a loaner, no cost to me which is something new that they’ve started when loaning out cars you must have $200.00 on a credit card. Mr. Owens apologized for the inconvenience and handled the business. With all of that being said, I was pleasantly pleased with the end results and would most definitely refer any one who’s looking for a car to visit Castle Buick, North Riverside, IL. If you can, ask for Corey he’ll get the job done. We as consumers, can appreciate doing business with trust worthy businesses. Thanks again Corey for handling my situation in the manner that you did. God Bless You!!! Angela L. Watkins More

I scheduled an oil change and a key FOB remote programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the se programming at Castle Buick. I was told that it would be 35 dollars for the oil change and 70 dollars for the keys programmed. 1.5 hours later the service manager came in to inform me that the "modulator" went out on my car, they not able to program the new keys, and now my original key no longer functioned and that they would have to charge me 500 dollars for a new part to have my car working again. I was rightfully upset and stated on their watch this had taken place, and that they are fully accountable. The man argued with me and I asked for his manager. Then the other manager brought in the mechanic who told me that when attempting to program the keys, he received information that the modulator already had 3 key numbers inputed and it only had a capacity for 4, SO HE ERASED THE CODES. He then stated when he tried to input the new codes it WOULD NO LONGER FUNCTION. The mechanic told me they were not accustomed to working on the Solstice car model. Then the service manager told me that these parts eventually go out and he could perhaps lower the 500 dollar replacement charge to 330.00 but would have to order it. He asked if he should then order it. So here I stood without a fully functioning car being told that they could repair their own incompetence at my expense. I told them to order the part but I did not feel comfortable about all that had passed. They told me to return in 2 days to have the part installed. I left with my oil changed and a car that now had it's alarm, door locks, and trunk disengaged. I drove to a third party for technical advice. I visited with a representative from Gerber Auto, who has worked on my car before through my insurance USAA. I asked him his professional opinion. He stated that all Castle had to do was scan the remote keys. He stated that Castle Buick had an untrained mechanic or and they were likely trying to excuse their poor service. I called GM that evening to make an official complaint against Castle Buick GMC. I still have to return to have the part replaced Castle destroyed but maybe based on the other reviews here I should cut my losses and just file a complaint with Lisa Madigan's State Attorney Office. More

I am VERY GLAD that I had my own mechanic inspect this car. I believe that I got an okay car for a good price, but I also believe that the car was knowingly misrepresented by the dealer. My mechanic found car. I believe that I got an okay car for a good price, but I also believe that the car was knowingly misrepresented by the dealer. My mechanic found that someone had turned off the "check engine" light without fixing the problem. That could have been the previous owner, but if my mechanic found it, the dealership's mechanics almost certainly knew about it also. The car was advertised as "flawless." The grille was cracked, there were multiple chips in the windshield, and the hubcaps were cheap after-market and not even installed correctly. The interior was described as "mint condition." It was very good, but definitely not mint. I asked to see the 172-point maintenance inspection that the car had passed with "flying colors." I was shown a list of about two dozen things, and not all of them were marked as passed. Some were not even marked at all. I was told that the less than standard items had been fixed, but my mechanic found otherwise. Nevertheless, the sales personnel were friendly and I didn't feel pressured. I expected to be able to negotiate a better price due to the problems my mechanic found. They gave me a discount for the engine problem, but wouldn't budge on anything else. At this point, I am happy with the outcome, but wonder if other problems are going to show up. I will not rush back to this dealer because of the deception I encountered. I prefer to work with people whom I can trust to tell the truth from the start. More