Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Buick GMC of North Riverside
North Riverside, IL
805 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 805 reviews
March 23, 2020
Price of vehicle was good.Mileage was nowhere near as Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to adver Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to advertised. 2000+ miles is not close! Especially since I had asked for confirmation. Took 3 quotes to get an out the door price. At the dealership I was told it would be a little more $50? and luckily I had a copy of the quote and it was honored without question. Vehicle was not ready for pickup, was not cleaned. Vehicle was put on lift for inspection-thank you- some folks struggle with this. I requested vehicle to be cleaned after inspection. After additional cleaning was requested I assumed it was done, just a quick sweep of the interior floor and seats were done and not very well. Trunk had glitter and dirt, carpet was not swept underneath the seats and was highly visible as the door was opened. Your vehicle inspection leaves a lot to be desired... Not able to check engine air filter or cabin filter at the dealership. Cabin filter was atrocious and definitely needed replaced. Engine filter was marginal. I have replaced both. Ended up sweeping entire vehicle the day after. Salt stains on the carpet and I will need to steam clean once it gets warmer out. Same for the seats, dirty not salty. I could tell this vehicle was used by the dealership as a internal loaner for salesmen as some personal pay stubs were left in the glovebox along with personal mail! That's probably where all the glitter came from. Oil looked relatively clean since there was at least 2000 miles on it and it was the correct amount. Evan did OK it was the others that supported him that were lacking. I would have expected this condition from a private seller but not a long time dealer. Because of the pricing I didn't complain too much but had the other dealer I was working with had an accurate quote I would have reviewed his vehicle (almost identical) and possibly purchased it as out the door price was very competitive. More
by jimedelman
Employees Worked With
Corey Owens, Evan Moen
March 13, 2020
Tom and sales manager Corey were great to work with. This was the easiest car buying experience I have ever had! I definitely recommend this dealership. This was the easiest car buying experience I have ever had! I definitely recommend this dealership. More
by dmc
Employees Worked With
Corey Owens, Tom Riggio
March 11, 2020
Great service is what you get at castle gmc , it was a good experience buying a car here. Will be coming back again in the future good experience buying a car here. Will be coming back again in the future More
by Gerardo
March 09, 2020
Rewarding Experience Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all of you for making my experience painless and hassle free. I'm very happy with my car. More
by matlene2000
March 09, 2020
Excellent. Clean. Immediately upon walking in the door, Ernest greeted my family and I and made us feel at home. He even reminded me of my favorite uncle. He’s very professional and knowledgeable. I will d Ernest greeted my family and I and made us feel at home. He even reminded me of my favorite uncle. He’s very professional and knowledgeable. I will definitely be doing business here again. More
by jehsi82
Employees Worked With
Ernest Bell
March 07, 2020
Great Customer Service I just purchased a 2019 Acadia from Evan Moen. He is very friendly and informative, answered all my questions and there were many. I absolutely dreade I just purchased a 2019 Acadia from Evan Moen. He is very friendly and informative, answered all my questions and there were many. I absolutely dreaded going to a dealership. I hate driving up to all those salesmen/women just waiting to pounce on you. That is not the case at Castle Buick GMC. You enter the showroom and are pleasantly greeted and connected with a salesperson. Thank you Evan ! More
by msloan3
Employees Worked With
Evan Moen
February 24, 2020
Excellent Bought a car on February 22nd 2020 ...had a great experience with the salesperson Tom Riggio and also dealt with Rudy and Tony ...will definitely go b Bought a car on February 22nd 2020 ...had a great experience with the salesperson Tom Riggio and also dealt with Rudy and Tony ...will definitely go back! More
by Ronnie Allen
Employees Worked With
Rudy and Tony, Tom Riggio
February 22, 2020
I just purchased a vehicle here and am so glad I found the car, but had a horrible customer experience. The car I wanted was tough to find, so I drove 90 minutes each way to test drive it. We were told th the car, but had a horrible customer experience. The car I wanted was tough to find, so I drove 90 minutes each way to test drive it. We were told that we would be able to put the car on a lift to inspect underneath, but when we got there at our scheduled time, we were then informed that the mechanics had already left for the day and the bay was closed. When we later expressed concern about a noise in the front end, we were told it could be addressed by the remaining manufacturer’s warranty, which still had about a year on it; after we paid our down payment and went to sign final docs, though, we were told that there was no remaining warranty and we should purchase warranty from them. Salesman said he had been “guessing” that there was a year left on manufacturer’s. Brian, the man who seemed to be in charge of upgrade sales and paperwork, was extremely condescending, especially when we expressed frustration over being misled about the warranty; he asked why we would drive 90 minutes out here and then pass on the car because of a warranty we didn’t even initially know it had. I explained that we had heard a noise in the car and weren’t able to use the lift we reserved to check it out and asked if he could understand how that makes the manufacturers warranty an important factor, to which he responded, “No, not really.” We did end up having 3 months of warranty left to get the noise addressed and did purchase the car, but our business didn’t seem to have any value to the staff and we were repeatedly misled and brushed off. If I had the option to get that car elsewhere I absolutely would have, and I recommend anyone with the option to shop somewhere else do so More
by BB2019
February 12, 2020
Great customer service!! We walked in to purchase a used car for daughter in college. The salesman Alex Antunez was so helpful he showed us two cars to test drive. We picked o We walked in to purchase a used car for daughter in college. The salesman Alex Antunez was so helpful he showed us two cars to test drive. We picked one of the newer cars and was so happy. We glad he suggested that one we couldn’t have done it without him. Thank you Alex! More
by Lcyoung62
Employees Worked With
Alex Antunez
