Castle Buick GMC of North Riverside

Prepare to wait!!! Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for EVERYTHING now. I used to love this dealership when I bought my first car from here but now dealing with Castle for the 2nd time the customer service has regressed & I'm so disappointed & I wouldn't buy another car here More

was in and out- VERY nice people- freindly Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you Greeted when I came in- offered a seat- took my info- showed me to the waiting area which was very comfy-short wait thank you More

the service is great!!!! The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer t The service, the dealer and everybody there make the visit a great experience, with hot cofee and delicious donuts?? I always recommend this dealer to my friends and family. More

Outstanding Services Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpfu Castle Buick alway gives Excellent Outstanding Services. All the staff is a "Class Act"" for Outstanding Services. Everyone is kind, caring, helpful and goes out of their way to make sure the customer is satified. I am very pleased with Castle Buick. Thanks More

Phenomenal Service Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and f Took my 2011 Regal in for service on the passenger side, rear turn signal. I spoke to service rep AJ and he couldn't have been any more helpful and friendly. Even though it wasn't a major service repair, he still took the time out to explain what they needed to do to fix the turn signal and let me know approximately how long it would be to fix since I was waiting for the vehicle. He sent it though the wash and I was out of there in no time at all! I will definitely be returning to the dealership for future repairs. More

Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, and because of this I don't feel like I'm being taken advantage of. I love my Buick LaCrosse!!! More

This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back. More

Unsatisfactory Sales Experience Went into dealership to see cars listed on the Internet. Alfonso couldn't find the cars even though he had the keys. We sat alone most of the time w Went into dealership to see cars listed on the Internet. Alfonso couldn't find the cars even though he had the keys. We sat alone most of the time while he went running around. When discussing price on a car that test drove and trying to negotiate the price, he told me I shouldn't be looking at that car if that was what I had to spend. I told him I came into see the cars that I told him about and he left again, looking for the cars. After waiting for him for another 15 minutes, we got up and left. He saw us walk to our car and never tried to stop us. Obviously, he didn't want to sell a car that day. We went to another dealership and I purchased a Verano. His loss. More

Worked out the kinks After a few kinks during my purchasing experience, I am extremely happy with my 2011 Buick Regal. I had addressed an issue with the dealership regard After a few kinks during my purchasing experience, I am extremely happy with my 2011 Buick Regal. I had addressed an issue with the dealership regarding a gentleman in the finance department and Mr. Rudy Escareno and Mr. Joe Genna contacted me immediately regarding the issue and took immediate steps to resolve the problem. They followed up with me every step of the way to make sure that I was satisfied with not only my purchase but with the dealership as a whole. I haven't had a lot of experience with the service department yet (that's a good sign) so I am unable to review that department. I would definitely recommend Castle Buick to family and friends. More