Castle Buick GMC of North Riverside

Bait and Switch came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had to wait a long time, despite having made an appointment. More

The BEST price on the net. Great service! After scouring the net for the best price for an SUV I found the perfect match at Castle via Autotrader.com - a 2013 Jeep Grand Cherokee w/ super low After scouring the net for the best price for an SUV I found the perfect match at Castle via Autotrader.com - a 2013 Jeep Grand Cherokee w/ super low miles and nearly every option ($310 Weathertech floor mats included!). Submitted an online inquiry and Castle immediately contacted me to schedule a test drive. Visited 2 dealers prior to going to Castle - which was conveniently located near me in the Oak Park area. The 2 previous dealers (located further away from me) couldn't even come close to the Castle price for the same year, make, model, and mileage vehicle. Met with and test drove the Jeep with Che Bess. We talked numbers and he was happy to accommodate my buying requests and terms. They honored the internet price and were able to get good terms with my wife's limited credit. I obtained everything he required for financing and came back 2 days later and sealed the deal - The purchase also came with free oil changes for life! All the sales staff there were VERY accommodating. They tended to our 2 children with coloring books and a child area. Kept them nice and quiet while we handled business. We were in and out of the dealership on a busy Saturday in 2 hours. Excellent experience at Castle. Thanks!!! More

Great team work :) Hi my name is Dorinda Miller and I just purchased a 2015 Chevy equinox and I am having the time of my life.....I love it my husband loves it and so do Hi my name is Dorinda Miller and I just purchased a 2015 Chevy equinox and I am having the time of my life.....I love it my husband loves it and so does my 4 and 5 yr old. I just wanted to let the powers that be know that the team that was assigned to me treated me and my toddlers like we were apart of their very own family :) And for that I am thankful that you have a great staff that are kind and have great customer service.! More

Excellent care I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my dri I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my driver side door and Rob communicated back with the engineers at GM. In the end I have a new handle on order. The service was great and I had my loaner car before I was done with the paperwork. Excellent job as usual. More

First time at this dealership. Will NOT be my last!!!!! I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy d I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy day it was very urgent to get this fixed. Robert the service rep was extremely kind and professional. Although they did not have any appointments for the day he understood the urgency and took my vehicle in for service. They shuttled me to work and everyone I encountered were extremely courteous and professional. I would highly recommend this service department. More

service department I always have had pleasant experiences with castle whether getting service or purchasing a vehicle. I love castle and recommend them to all my frien I always have had pleasant experiences with castle whether getting service or purchasing a vehicle. I love castle and recommend them to all my friends. Great job my dealership for life. More

Very Good Service I work with LT at Castle GMC and have never been disappointed. He knows his job and how to get the work done right and in a reasonable amount of time. I work with LT at Castle GMC and have never been disappointed. He knows his job and how to get the work done right and in a reasonable amount of time. More

Warranty work. All I can do is give you guys 5 stars!!! your service writers were awesome, Tom(first day on the job) & Mike who helped were class acts!! I didn't buy All I can do is give you guys 5 stars!!! your service writers were awesome, Tom(first day on the job) & Mike who helped were class acts!! I didn't buy my car there but they were kind enough to get me a loaner as I was assuming being without a car for a few days? to my amazement I got a call the next day before noon saying the car was ready!!! I was in & out in less than 10 mins!!! can't say enough good things about Castle & staff, all my maintenance work will be headed your way & you're not exactly close to home. Thank You all again!!! More

Service Department I highly recommend working with AJ. I didn't have the greatest experience with the sales department, but the service department has been great at help I highly recommend working with AJ. I didn't have the greatest experience with the sales department, but the service department has been great at helping me. They are friendly and made sure that my requests were made. AJ was excellent. More

Customer Service The customer service was great, everyone was friendly. Oscar our sales clerk took time and showed us cars under cold weather conditions. He was very i The customer service was great, everyone was friendly. Oscar our sales clerk took time and showed us cars under cold weather conditions. He was very informative and answered our questions as well as any concerns. Even the manager stopped by to say hi and how we were doing. They all were nice people. More