Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Buick GMC of North Riverside
North Riverside, IL
799 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 799 reviews
May 31, 2020
They were honest and willing to negotiate. They were patient and let me thoroughly look over the vehicle. They kept in contact well before I came in and were ready for me when I got there. patient and let me thoroughly look over the vehicle. They kept in contact well before I came in and were ready for me when I got there. More
by Taylor H.
May 27, 2020
The dealership was very clean and the manager Jose Roman was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. More
by bishop9182002
Employees Worked With
May 22, 2020
Brandon made the sale easy and painless. We knew what we wanted and he helped us figure out how to make it in our budget. Thank you. wanted and he helped us figure out how to make it in our budget. Thank you. More
by AnnieJ
Employees Worked With
April 26, 2020
Tito professionalism was above anything I ever expected. He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do busin He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do business with him in a near future. On the other hand Tom Hackett was very dishonest and very unprofessional, he lied several times trying to tell me that I didn’t qualify for a promotion that I knew I qualified and it was the main reason I made the decision to buy a truck. He only cared about making as much profit he could with one single sale. More
by Delgado L.
March 23, 2020
Price of vehicle was good.Mileage was nowhere near as Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to adver Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to advertised. 2000+ miles is not close! Especially since I had asked for confirmation. Took 3 quotes to get an out the door price. At the dealership I was told it would be a little more $50? and luckily I had a copy of the quote and it was honored without question. Vehicle was not ready for pickup, was not cleaned. Vehicle was put on lift for inspection-thank you- some folks struggle with this. I requested vehicle to be cleaned after inspection. After additional cleaning was requested I assumed it was done, just a quick sweep of the interior floor and seats were done and not very well. Trunk had glitter and dirt, carpet was not swept underneath the seats and was highly visible as the door was opened. Your vehicle inspection leaves a lot to be desired... Not able to check engine air filter or cabin filter at the dealership. Cabin filter was atrocious and definitely needed replaced. Engine filter was marginal. I have replaced both. Ended up sweeping entire vehicle the day after. Salt stains on the carpet and I will need to steam clean once it gets warmer out. Same for the seats, dirty not salty. I could tell this vehicle was used by the dealership as a internal loaner for salesmen as some personal pay stubs were left in the glovebox along with personal mail! That's probably where all the glitter came from. Oil looked relatively clean since there was at least 2000 miles on it and it was the correct amount. Evan did OK it was the others that supported him that were lacking. I would have expected this condition from a private seller but not a long time dealer. Because of the pricing I didn't complain too much but had the other dealer I was working with had an accurate quote I would have reviewed his vehicle (almost identical) and possibly purchased it as out the door price was very competitive. More
by jimedelman
Employees Worked With
Corey Owens, Evan Moen
March 13, 2020
Tom and sales manager Corey were great to work with. This was the easiest car buying experience I have ever had! I definitely recommend this dealership. This was the easiest car buying experience I have ever had! I definitely recommend this dealership. More
by dmc
Employees Worked With
Corey Owens, Tom Riggio
March 11, 2020
Great service is what you get at castle gmc , it was a good experience buying a car here. Will be coming back again in the future good experience buying a car here. Will be coming back again in the future More
by Gerardo
March 09, 2020
Rewarding Experience Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all Thank you to everyone that helped me to get the car I wanted and for adding the extra’s I had to have. Tito, Corey and Rudy, a special thanks to all of you for making my experience painless and hassle free. I'm very happy with my car. More
by matlene2000
March 09, 2020
Excellent. Clean. Immediately upon walking in the door, Ernest greeted my family and I and made us feel at home. He even reminded me of my favorite uncle. He’s very professional and knowledgeable. I will d Ernest greeted my family and I and made us feel at home. He even reminded me of my favorite uncle. He’s very professional and knowledgeable. I will definitely be doing business here again. More
by jehsi82
Employees Worked With
March 07, 2020
Great Customer Service I just purchased a 2019 Acadia from Evan Moen. He is very friendly and informative, answered all my questions and there were many. I absolutely dreade I just purchased a 2019 Acadia from Evan Moen. He is very friendly and informative, answered all my questions and there were many. I absolutely dreaded going to a dealership. I hate driving up to all those salesmen/women just waiting to pounce on you. That is not the case at Castle Buick GMC. You enter the showroom and are pleasantly greeted and connected with a salesperson. Thank you Evan ! More
by msloan3
Employees Worked With
Evan Moen
