Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Buick GMC of North Riverside
North Riverside, IL
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 804 reviews
February 15, 2021
Lied about the price. I was to be given me a discount and ended up charging me more, I never did receive the paperwork on the warranty they sold me. They take advantage of disabled women. and ended up charging me more, I never did receive the paperwork on the warranty they sold me. They take advantage of disabled women. More
by Disabled Victim
Employees Worked With
Ernest Bell
February 10, 2021
Tried to tellUs our car was salvaged it wasn’t just Tried to tell Us our car was salvaged it wasn’t just wanted to make a buck off of us pretty sad, just stay away from this place they lie and try to t Tried to tell Us our car was salvaged it wasn’t just wanted to make a buck off of us pretty sad, just stay away from this place they lie and try to take advantage of customers More
by katycairo
Employees Worked With
LT LT
November 10, 2020
was a quick and easy process walked in sat down got straight to buissness and he asked what i was looking for and what i wanted to do with my car and the minimal number i was looking for. we got to exa straight to buissness and he asked what i was looking for and what i wanted to do with my car and the minimal number i was looking for. we got to exactly what i wanted and got my payment lower than i was expecting. plus my APR% was a lot lower than my previous car. 10/10 would recommend this dealership! More
by Jimmy
Employees Worked With
Gabrie Badding
October 21, 2020
I believe myself to be a well informed pain in the dealership butt of a customer. In my 30 years of car shopping I have to say besides having to wait for paperwork to be completed which was a bit long dealership butt of a customer. In my 30 years of car shopping I have to say besides having to wait for paperwork to be completed which was a bit longer than I thought was necessary everything else was positive experience. Tyler was my initial contact from internet sales answered all my questions accurately. I went in and he partnered me up with Maricruz my sales person who showed me the vehicle a 2002 GMC Envoy and she was very knowledgeable about the vehicle. Tom and Joe are the sales managers which I had talked and dealt with both also very customer satisfaction oriented. I had a few mechanical questions and they gladly had a service advisor and tech explain everything and show me how to do basic things on the vehicle. AJ was an additional service advisor who assisted in informing me to a concern I asked them to look into. Tony was my fiance or deal closer. He wasn't pushy about any add ins and helped me select a reasonable priced extended warranty I was interested in. He explained to me about the coverage and how it worked answered all my questions. He wasn't sure about something and nicely explained that he would get back to me with the answer which he did the following day. This is the first time I have a positive experience at any dealership big or little without any false or misleading sales gimmicks. I'm actually looking forward to going back in 5 or 6 years when I most likely will be looking for my next vehicle. Great buying experience just a little bit more waiting around to finalize the paperwork unfortunately but it's just like waiting in line at the store and the other customers had more questions in front of me is why I experienced the delay which is out of the dealership control. Highly recommend to give them a chance best service I ever received buying a used car. Hopefully you can have just as pleasant experience. Definitely the first place I look next time I need to buy a vehicle. Hi Becky! Good luck mommy to be... More
by Ted M
September 28, 2020
Corey and Evan were great to work with Today for my new vehicle purchase and made the buying experience easy. I appreciate them going the extra distance to make sure my experience was quick and easy as I vehicle purchase and made the buying experience easy. I appreciate them going the extra distance to make sure my experience was quick and easy as I traveled to purchase the new vehicle and was nervous for anything to go wrong. I would recommend to work with Evan and Corey at Castle to have a great buying experience. More
by At4 truck guy
Employees Worked With
Corey Owens, Evan Moen
July 27, 2020
Buick Purchase I love my new Buick, purchased on 7/24/2020. Castle Buick is great, and Lou Matthews is a great sales rep. He is professional, knowledgeable, and cour I love my new Buick, purchased on 7/24/2020. Castle Buick is great, and Lou Matthews is a great sales rep. He is professional, knowledgeable, and courteous. I felt no pressure or stress. Lou immediately made me feel comfortable, and the entire process of buying the car was very pleasant. He made the decision to buy so easy for me. What a nice guy! His customer service added value to my auto purchase. Be sure to ask for Mr. Lou Matthews. He'll direct you to the right car and get you a great deal. More
by rickywoz
Employees Worked With
Lou Mathews
July 26, 2020
We purchased a few weeks ago on 7/6 and had a very pleasant experience. Lou Matthews was our salesman and he was courteous and effective and got us into the vehicle we came to see. I purchased a beaut pleasant experience. Lou Matthews was our salesman and he was courteous and effective and got us into the vehicle we came to see. I purchased a beautiful white Buick Encore that I absolutely love. Lou is very detail oriented and will take care of all of your needs and concerns. After our purchase we noticed our vehicle did not have the bike rack that was a part if the car package it came with. So Lou has promised to order us one!! We are avid bike riders and this was the cherry on top!! Can’t wait to hear back from Lou regarding this rack and pick it up!! —Fuentes Family More
by Mrs. F Fuentes
Employees Worked With
Lou Mathews
July 21, 2020
I love this dealership, from the moment my wife and I walked through the door we felt appreciated. Nubia was our sales person she went over and above to please us ,my wife hates car dealers, however she walked through the door we felt appreciated. Nubia was our sales person she went over and above to please us ,my wife hates car dealers, however she had nothing but great praises for Nubia. Corey was super as well. I would recommend all my family and friends to Castle Buick at 7400 Cermak rd. More
by Rdejohn
July 16, 2020
I received excellent customer service today and I was very satisfied with the clean atmosphere and all PPE was displayed throughout. Love my vehicle.Thanks. very satisfied with the clean atmosphere and all PPE was displayed throughout. Love my vehicle.Thanks. More
by patricia1172hudson
Employees Worked With
Joe Genna, Lou Mathews
July 14, 2020
They were greatAlex helped me with the vehicle purchase, They were great Alex helped me with the vehicle purchase, he also received help from An older salesman named Tom I believe he was a really good guy. They were great Alex helped me with the vehicle purchase, he also received help from An older salesman named Tom I believe he was a really good guy. He got the deal done 🙏🏾 More
by jeromebrown6130
Employees Worked With
Alex , Tom Riggio
