Castle Buick GMC of North Riverside

They lack communication. Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lot Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lots of things wrong on the inside , like it was made in a hurry. Took it to order a part a week after I bought it and it took like a month and half to get it . While driving it those few weeks we noticed the car wasn't even align correctly, back plate of driver wheel was broken, speakers out of place I even push myself one in because they are not installed correctly. Carpet is not tucked in .. etc so many other small things . While taking it in to get the alignment fixed, someone that drove the car in the service area hit the truck. The service guy told me they would take care of it that I needed to leave the truck and they needed to replace bumper and light meanwhile manager at service when I tried to speak to him didn't bother to apologize , or make us feel at ease instead he claimed my car wouldn't depreciate when in fact it does . Didn't look at me in the face and took this disruption serious instead kept on typing away and looking at his paperwork . My husband told him can u take down my number to send message to general manager and the man couldn't even find a paper to write it down . He acted like it wasn't a big deal what had happen. I'm very dissatisfied with the whole car and dealership in the way they are handling this . So far no one not the general Magee has contacted us I have called and they tell me his busy, we have emailed and nothing my husband has called and they tell him oh he just got in they are avoiding us. We deserve better this is not the right way to handle this . Do not buy from this dealer More

The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More

Worst car buying experience ever! Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and tur Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and turbo failing within the first week of purchasing, I was told that they are not present and I’ll receive a call tomorrow. I was also never provided a loner car during the entire time my car was being serviced (almost 2 weeks). When I got the car back from their service center, they didn’t have the itemized maintenance report ready, or the codes from before and after service. It wasn’t until the next day in the afternoon when I received the docs in email. I also noticed that the boost gauge was not working at all. I received the car in worse condition due to the fact that the check engine light illuminated within the first 2 days, the turbo was failing and getting worse and now the boost gauge. I am now trying to get my car serviced for the second time but want to make sure they have a loner car ready for me during the time they fix my car. They told me in the past two days that no loner car or manager to approve my request but that I can drop off the vehicle… all these issues without even getting to the cost issue… $19000 was their advertised price and I paid over $26000 out the door with $10500 down payment. After looking at the numbers more closely, I noticed many discrepancies…. And some to be illegal…. More

Terrible on all levels. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. More

I recently financed a car from this dealership and I want to share my experience. I specifically asked the guy if the suv had a hitch and what was the tow capacity. He told me it came with a hitch and tow ca to share my experience. I specifically asked the guy if the suv had a hitch and what was the tow capacity. He told me it came with a hitch and tow capacity was approximately 3 thousand lbs. I believed him and did not verify unfortunately. The next day I got under the vehicle to check the hitch, only to find out that there was no hitch. I called him and he said it would cost me around $1200 dollars to get one installed and that the dealer would only pay for half. I called other dealerships to compare prices, the quotes I got were around $595 total. Trust but verify. And definitely won't be going back to them again. More