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Castle Buick GMC of North Riverside
North Riverside, IL
799 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
August 26, 2019
Maricruz was great, courteous and understanding My rating was based on the professionalism that was displayed throughout the dealership and my visit.. How helpful and patient Maricruz was with me an My rating was based on the professionalism that was displayed throughout the dealership and my visit.. How helpful and patient Maricruz was with me and my wife More
by GARY_A_ELEM
Verified Customer
August 26, 2019
Great service department and sales personnel I have been bringing my GM cars to Castle for service since Twin Buick went out of business. I used to live closer to Twin so I bought my Pontiac G6 I have been bringing my GM cars to Castle for service since Twin Buick went out of business. I used to live closer to Twin so I bought my Pontiac G6 there new, but they closed the dealership a few months afterwards. I brought my Pontiac to Castle and they serviced it for about 10 years before I traded it in on my new Buick Lacrosse. With their help I got over 140,000 miles on the Pontiac. I hope to get 200,000 on my Buick with their continued help. More
by billyb from River Forest
Employees Worked With
August 25, 2019
Easy and enjoyable Ernest was great, upfront and trustworthy. I am a repeat Castle customer and would ask for him again. It was a fast and easy transaction. Very happy Ernest was great, upfront and trustworthy. I am a repeat Castle customer and would ask for him again. It was a fast and easy transaction. Very happy. More
by TD
Employees Worked With
August 24, 2019
Check up🙏🏽❤️🙏🏽 I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done V I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done Very friendly staff. More
by Chicanita77
Employees Worked With
A.J.
August 24, 2019
Appreciation Today I went in looking for a suv and I didn’t want to pay over a certain price overall and monthly and When I tell you Ernest Bell got finished with Today I went in looking for a suv and I didn’t want to pay over a certain price overall and monthly and When I tell you Ernest Bell got finished with me I was able accomplish that and more. Let’s just say he put his all in to helping me purchase my suv and I greatly appreciate him so much. Please head to castle and see Ernest. Thank you so much for all you guys do. Car #2 was purchased today?????? Ms. Gilmore More
by tammy.gilmore
Employees Worked With
August 21, 2019
They make it about as easy as it can be Buying a car is still one of the least attractive experiences in Life, but the people at Castle made my purchase about as good as it could be. Ernie Buying a car is still one of the least attractive experiences in Life, but the people at Castle made my purchase about as good as it could be. Ernie Bell was highly professional; waiting around for the Business manager was a little tedious, but all went smoothly. More
by bluechicago
August 19, 2019
Great,perfect timing! L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP👍👍 More
by MACK_CLINTON2003
Employees Worked With
LT,ARNOLD, AJ
August 18, 2019
Quick and painless Catered to all my needs without trying to sell me something I didn’t want. Thanks Rudy! A special thanks to Castle, been doing business with them for Catered to all my needs without trying to sell me something I didn’t want. Thanks Rudy! A special thanks to Castle, been doing business with them for over 15 years. More
by Tinner
Employees Worked With
Rudy *****, Corey Owens, Tom Riggio, Evan Moen
August 16, 2019
Beware... The reason we came from 2 hours away is because of advertised price online "The price you see is the price you pay" However, when it came to the act The reason we came from 2 hours away is because of advertised price online "The price you see is the price you pay" However, when it came to the actual purchase it was not the same price, nor was my trade in value as much as stated it would be... My husband is also Retired Military and we were told that if we wanted a military discount, other discounts would be void. We purchased a new Dodge Ram several years ago and got a Military discount in addition to other discounts available, one did not cancel the other... and to top it all off, we were pushed into buying additional coverage which was to increase our monthly payment by only $11/month... in reality we got duped for $4,730 and increased our term from 60 months to 75 months. I will take partial blame for this since I trusted them with what we thought we were getting and initialed and signed where told to and never really looked at the numbers.... The one good thing is, I saw I can cancel all the additional coverage and "gap" insurance within 60 days to receive full credit... but really? Oh and one last thing, the sales man we were dealing with, never shook our hands and introduced himself... I saw one of his business cards sitting on his desk, that's how I learned his name. (In his defense, he did shake our hands before we drove away in my new truck.) I was told to ask for another salesman when setting up my appointment time who doesn't even work at that location. When I asked for him, I was told he's in a meeting or else he isn't in yet, but in reality he worked at a Michigan City location. One positive is it's a beautiful showroom and everyone was pretty friendly. More
by SMR
Employees Worked With
August 16, 2019
Oil change 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? More
by JENNIFERMANGO
Employees Worked With
Hispanic male, Steven Uginchus
