Castilone Chrysler Dodge Jeep

Thank you Dylan for your help. You were patient, professional and very personable. And to Steve for the smooth process through all the paperwork. Best experience buying a car! You were patient, professional and very personable. And to Steve for the smooth process through all the paperwork. Best experience buying a car! More

Thank you Dylan/ castilone you where great thank you for your help and the in folmaction your help and the in folmaction More

I bought a van from them back in May, had my van for one day before it broke down and was towed to the shop with MAJOR ENGINE FAILURE!!! 17 days later they said it was fixed but it wasn’t they asked me to w day before it broke down and was towed to the shop with MAJOR ENGINE FAILURE!!! 17 days later they said it was fixed but it wasn’t they asked me to wait 30 days for my extended warranty to kick in to fix the issues!’ 9 days later my van was broke down AGAIN!! My engine is bad and needs to be replaced. They fraudulently got my warranty company to pay for a whole motor repair when they sold the van like that!! Even the called me several times begging me to not put up reviews along with employees after hours on their personal numbers pretty much harassing me!!! It took over a month for the warranty company to approve the work! My van was towed there for the second time on JULY 6th. I finally picked my van up today on SEPTEMBER 4th!!!!! Obviously since my car broke down and had to be towed there so a lot of my personal items were still left in my van. One of those things being a pair of Versace sunglasses and an Apple Watch. I find out today my $700 sunglasses are gone and no one knows anything!! The extra lens are there (because I had my eye doctor put me prescription lens on) but not the xxxx sunglasses!!! This dealership is a bunch of thieves and scam artist DO NOT EVER GO THERE!!! More

My son and I went there to look at a used vehicle and my son loved the car right away. Dylan helped us along the way and he was great along with the rest of the staff there. My son and I are very pleased at son loved the car right away. Dylan helped us along the way and he was great along with the rest of the staff there. My son and I are very pleased at how quick and easy the transaction went. We were not pressured or harassed and we will definitely recommend anyone to go there. 10/10 More

Dylan was a great representative of the dealership, was very helpful and knowledgeable with the used vehicle I was inquiring about. Was not pushy like other dealerships can be. In the end I purchased from very helpful and knowledgeable with the used vehicle I was inquiring about. Was not pushy like other dealerships can be. In the end I purchased from him. We even went to lunch while we waited for paperwork to be completed and discussed personal interest away from Automotive talk. Very enjoyable time with him and the rest of the staff at Castilone. More

I purchased a used car at Castilone dodge on main st , Batavia. The experience was very pleasant from when I walked in the front door until I drove out in my new to me used car. I haven’t needed any servi Batavia. The experience was very pleasant from when I walked in the front door until I drove out in my new to me used car. I haven’t needed any service yet , but I wouldn’t hesitate to return there. Very nice people. Thank you to the crew at Castilone. More

Went in to buy a vehicle a month ago and had a chip in the windshield. They said they will get something scheduled so I bought it trusting they would take care of it. As soon as I left iv been getting the the windshield. They said they will get something scheduled so I bought it trusting they would take care of it. As soon as I left iv been getting the run around about who I need to talk to and then never getting calls back. Still a crack in the windshield and no actual answer a month later More

Always have good service here and the service department is one of the best I have come upon in all the years of owning many new cars. is one of the best I have come upon in all the years of owning many new cars. More

Excellent. They were very pleasant and thoughtful. Making the appointment was easy. Service was quick. They were very pleasant and thoughtful. Making the appointment was easy. Service was quick. More

Service appointment for inspection oil change and tire rotation. Arrived early for one pm appointment. Service took ninety minutes. rotation. Arrived early for one pm appointment. Service took ninety minutes. More