Cass Burch Quitman Chevrolet

I had an absolute nightmare of an experience. I would implore everyone to read this post before making a decision to bring their vehicle here. I took my car there on 03 Sep 2024 for a "studde I would implore everyone to read this post before making a decision to bring their vehicle here. I took my car there on 03 Sep 2024 for a "studder" when accelerating and had a missfire p0306 code. They couldn't duplicate a problem, on the drive home from picking it up it did it again. Had the tech drive with me, he said it was the torque converter. Days later they diagnosed it as bad lifters and said it was a 3 day job. 2 weeks go by waiting for parts and I have to call to get any updates. Now they stated that there were customers in front of me and id have to wait. I had to call again and again for weeks for them to give me any updates. The car didn't get done till 17 Oct 2024, over a MONTH for a 3 day job. Then they said my battery didn't die but had a bad cell. I.e. someone probably shorted it out, and a new OEM one was $498!! I refused to pay for the most expensive battery in history and for something that broke while in their care. They said the battery is over $320 (so that $180 for a 5 min job to loosen 2 bolts). They settled on me paying 1/2 of a new battery, totaling $100 (that means the battery is actually $200).I went there the next day, fri Oct 18. When I got there, I sat across from Cara at her desk while I waited to pay my $100. Cara(the service manager) made a big deal about how much computer work it took to bring the battery price, and then at the end mockingly said as she was typing the price into the computer: “ok your price, $100, our price that were paying $221”. I stayed silent, paid and left. Come to find out that they put in an AC Delco battery from an autoparts store! Then the car the whole drive home made a rubbing noise while turning, and it would get better as the car warmed up. My wife brought it back and the mechanic said it was just a inner fender well that was rubbing, which didn't make sense on why it would go away as the car warmed up, but they "fixed" it and sent her on her way. But before I can bring it back in, while waiting on a red light, the engine violently missfired, shook and shut off. I paid for a tow yet again and they said they messed up putting the engine back together from the original job! The car was done 31 Oct 2024, 58 days later! I asked about the rubbing noise and they said they couldn't duplicate it. The rubbing progressively got worse so I brought it back in a 3rd time. They then diagnosed it as a bad differential. On 08 Nov 2024 they fixed it and I finally picked the car up after over 2 MONTHS LATER!! But long and behold the rubbing noise is less but still obviously present, so it is not fixed. I didn't get a rental car until over 30 days in and I had to demand one, it was not offered. We were not allowed to get a comparable size vehicle which led to us canceling a family vacation. I ended up missing multiple days of work to continuously pick up and drop off the car that cost me over $200 in tow fees. This has been the worst automotive experience I've had in my life, and I will never bring my car back there. Please reply or reach out anyway possible and I will be more than happy to answer any questions. More

I guess it doesn’t let women test drive cars. They said they had to run numbers before I was allowed to drive it. I’ve never heard of a dealer doing that. Especially when I know someone that just They said they had to run numbers before I was allowed to drive it. I’ve never heard of a dealer doing that. Especially when I know someone that just test drive a car there without doing that. More

Great people to work with. Took my car in on Saturday and had to wait on a part to come from Valdosta, they gave us something to drive to go get lunch in. When we came back our car was ready to go. Never go had to wait on a part to come from Valdosta, they gave us something to drive to go get lunch in. When we came back our car was ready to go. Never go anywhere else for a car.! More

My Daughter had car trouble in Quitman so Sent my car to Cass Burch Quitman. After picking up, (over $1,000 to replace cracked fuel rail) car was not running right, skipping, etc. Took it to dealer close Cass Burch Quitman. After picking up, (over $1,000 to replace cracked fuel rail) car was not running right, skipping, etc. Took it to dealer closer to home. Was a little shocked to discover cause of trouble was mounting bolts and one fuel injector were missing!!! Don’t know how parts disappear, but apparently they are still at Cass Burch. Service Manager offered to pick up my car from my home dealership and make further repairs.. I said NO!!! A DEALERSHIP here is already making repairs, WHY stop their work to send it 2 hours away to the ones that already showed incompetence????? More

AWESOME CUSTOMER SERVICE!!! Awesome customer service !!! Great dealership goes above & beyond to help their customers.. We will be back & recommed them to anyone who is in the m Awesome customer service !!! Great dealership goes above & beyond to help their customers.. We will be back & recommed them to anyone who is in the market for a new vehicle or needs their vehicle serviced..... More

Perfect, easy, and relaxing Bryan Hanks made this the easiest car buying experience ever!!! I will buy all m y cars from Mr. Hanks at Cass Burch from now on. Bryan Hanks made this the easiest car buying experience ever!!! I will buy all m y cars from Mr. Hanks at Cass Burch from now on. More

The Best Bri-an from Georgia was very helpful. He was referred to me by a friend years ago, not sure why I waited so long to contact him. Very knowledgable abo Bri-an from Georgia was very helpful. He was referred to me by a friend years ago, not sure why I waited so long to contact him. Very knowledgable about Jeeps. More

GREAT Been looking for a truck for 8 months. Thought online prices were high but went anyways. Met with David. He showed me a truck but it seemed out of my Been looking for a truck for 8 months. Thought online prices were high but went anyways. Met with David. He showed me a truck but it seemed out of my price range. Made an offer. David said maybe we need to look another truck. Told him to give me his best deal. He met with his team and with in 20 minutes (as Cass would say) they got my attention. In short order I was driving the truck with every thing I wanted. Even got a full tank of gas. Best dealership I have ever dealt with. In fact will be looking at a new SUV for my wife. Way to go David and the team. More

Ginger Bronson ROCKS!!! Ginger went above and beyond for my husband and I and I thank her SO much! She worked so hard to do everything to make us happy!! Mr. and Mrs. Payne Ginger went above and beyond for my husband and I and I thank her SO much! She worked so hard to do everything to make us happy!! Mr. and Mrs. Payne More

Quick and Easy!! Got there before closing and 2 hrs later, I drove off in my new vehicle. The service was excellent and the deal was even greater. I will definitely re Got there before closing and 2 hrs later, I drove off in my new vehicle. The service was excellent and the deal was even greater. I will definitely recommend to family and friends. More