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Caskinette Ford
Carthage, NY
311 Reviews
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February 16, 2018
Awesome!! Very customer oriented, helpful and overall awesome dealership to deal with. I’ve been going back for a year now after buying my car and still receive Very customer oriented, helpful and overall awesome dealership to deal with. I’ve been going back for a year now after buying my car and still receive exceptional service they definitely have a customer for life! More
by MSmith97
Employees Worked With
Jamison , Jamison Caskinette
February 07, 2018
Transmission Issue Transmisson was acting up. Called Caskinette, set up an appointment, dropped off my care, three day later, picked it up, and so far everything is good Transmisson was acting up. Called Caskinette, set up an appointment, dropped off my care, three day later, picked it up, and so far everything is good. More
by Coyote
Employees Worked With
Don't remember their names. The salesman that sold me the car was the best, even for my service call.
February 07, 2018
Got the truck i wanted Sales team was very helpful with a quick and easy purchase. I am very satisfied with truck and deal. I would recommend highly to anyone looking for Sales team was very helpful with a quick and easy purchase. I am very satisfied with truck and deal. I would recommend highly to anyone looking for used or new vehicle More
by Mickal Durant
Employees Worked With
Tonia Graham, Tonia Graham
February 04, 2018
50,000 mile service Great customer service. Comfortable atmosphere with fresh coffee while you wait. Prices are good. They keep appt times and sometimes get your vehicle Great customer service. Comfortable atmosphere with fresh coffee while you wait. Prices are good. They keep appt times and sometimes get your vehicle in early. Good overall experience. More
by Dsnyder
Employees Worked With
Service staff
January 31, 2018
Great buying experience , Corey Taylor was my salesman and he helped me find the f150 that worked best for me for the right price. Will be a returning customer! , Corey Taylor was my salesman and he helped me find the f150 that worked best for me for the right price. Will be a returning customer! More
by Jordan LaPointe
Employees Worked With
Corey Taylor, Corey Taylor
January 27, 2018
Feel like they have gone downhill a little I have bought 2 other Ford f150's from caskinette as well as some family members. I live an hour away and decided they were great the first couple tim I have bought 2 other Ford f150's from caskinette as well as some family members. I live an hour away and decided they were great the first couple times to deal with so I thought I'd make the drive and see what I could do. Now let me say my salesman Mike Cummings was good to deal with and I really had no issues there,I financed the truck from my own bank and it went pretty smooth as I purchased a 2017 f150. Now the bad, the truck took two tries to start when I went to leave and I made my salesman aware of this and thinking well it is cold and sat on the lot for a bit ,it should be fine. It wasn't the next day I went to go to work and the truck would not start,I brought my batter jumper out and all it did was turn it over. It still would not start,the dealers response was well it is cold,which it was but my 2012 I had traded had no problems starting. I missed out on a 10 hour days of work and had to wait all day for them to send a tow truck. They brought it in and put a new battery in and I questioned the service department if that was the problem,they said yes. Well for 3 weeks my truck did not start for me unless it was about 20 degrees above, at first they mentioned it could be the starter freezing but yet didn't put a new one on. It took me talking to a service manager from another Ford dealership who couldn't believe they didn't replace the starter to get the ball rolling,after going back and forth and let me say my salesman and the manager Joe were good to deal with but as a whole the truck was not a reliable vehicle sold to me as it made me miss work,made me and my wife miss an important doctor's appointment and gave me an uneasy feeling about the truck. In the end it was me telling the service it needed a new starter and then finally doing it and I haven't had a problem since. Another gripe is the truck was still spotless from buying it and when I picked it up from getting the starter on there were a couple of smudges on my seat from dirt or grease and it looked like they stepped on everything but my drivers side floor mat.at this point I was angry and just left as I wasn't going to wait any longer to take my truck home. Overall someone should take pride in their work and treat the vehicle as their own, I did not see this at this place that I once wouild have given 5 stars to. More
by Ryan Baxter
Employees Worked With
Mike cummings, Michael Cummings
January 24, 2018
In to get SMax inspected for the first time Liz and persons at the desk are always very helpful, Just now waiting to get the 2006 Ranger airbags redone then will be all set. Liz and persons at the desk are always very helpful, Just now waiting to get the 2006 Ranger airbags redone then will be all set. More
by N/A
Employees Worked With
Liz at Service Desk
January 15, 2018
Easy purchase, great dealership! Picked up my new F-150 Supercab Sport. After a local dealer and a dealer in Albany gave me the run around and didn’t want my business I went to Caskin Picked up my new F-150 Supercab Sport. After a local dealer and a dealer in Albany gave me the run around and didn’t want my business I went to Caskinette. I should have looked there in the first place. It was the easiest buying process I’d ever been through. Kristen Duggan was are saleswoman and she was absolutely amazing! I drove an hour and a half to get my truck and it was well worth it. I would recommend this dealership to anyone I know. They made a life long customer with me and my family!!! Thank you Kristen and Caskinette Ford. More
by Jskilz99
Employees Worked With
Kristen Duggan
January 04, 2018
service poor handling of my situation! management step in ! service was sending me out with broken wiper arm ordered here tomorrow come back I plow snow was storming told them my situation sorry come back. live service was sending me out with broken wiper arm ordered here tomorrow come back I plow snow was storming told them my situation sorry come back. live in mexico ny. 1-1.5 hr. away have to plow did not care ! talk to sales tonia she took action management took part off a new f250 got me on my way to plow . thanks to tonia and management. service should go the extra mile for the customer thank you for the great decision my daughter loves her explorer we just bought there. More
by garyt
Employees Worked With
tonia, Tonia Graham
January 02, 2018
They arent loyal to you.. Bought a few vehicles prior, all work done in their garage, my family has bought many vehicles and ive refered many friends. But recently i had a bad Bought a few vehicles prior, all work done in their garage, my family has bought many vehicles and ive refered many friends. But recently i had a bad sales and service expierance. Well i went bsck and made a huge mistake by purchasing a car. Chuck told all salesmen they do not negotiate sales so stop asking. I waited 3 hrs for my car to be able to drive. The window sticker said car starter, i dont have one. Instead i have to come back for it and sit and wait once again. The service guy beat my car when he went to get gas in it. Literally jumped the speedbump he came in so fast. How disrespectful. Im so upset and disgusted. I made a joke and said for the inconvenience they should throw in weather tech mats, they said they cant do that. I call BS on that. You may be loyal to them but they arent loyal back. Brian in sales did the best he can. But chuck made it hard to make a sale. More
by Shelbysibley
Employees Worked With
Chuck hes arrogent.
