Casey Toyota - Service Center

After the vehicle purchase (2016 Camry XSE) I was assigned to Lexis (Hall) she explained the service schedules and what each one entailed, I appreciated that and she didn't have to do it. Months la assigned to Lexis (Hall) she explained the service schedules and what each one entailed, I appreciated that and she didn't have to do it. Months later or as a particular service was coming due I had a few questions about the service that I'm sure she told me but forgot, emailed or called her and she politely answered my question/s. Some service reps. at other dealerships are nasty and don't want to talk to you or give you a short answer but the service reps. at Casey did not do that and are very nice. Thanks guys More

I went in today for my free Virginia State Inspection, had an appointment at 3pm. The did the inspection pretty quickly. On the way home I got a message reminding me for my appointment tomorrow. I went in had an appointment at 3pm. The did the inspection pretty quickly. On the way home I got a message reminding me for my appointment tomorrow. I went in on the wrong day. They worked me in and didn’t even bring it up that I was a day early. I’m pretty impressed. More

Craptastic and Rude Had a service appointment and the people there were just rude. E-mailed to complain and they had telemarketers call and try and sell me a new car. AVO Had a service appointment and the people there were just rude. E-mailed to complain and they had telemarketers call and try and sell me a new car. AVOID THIS DEALERSHIP!!!!! More

Hi,Casey Toyota is the best in Customer SupportShawn Casey takes care of everything well.He told me that they match other guides.Never knew that. Casey takes care of everything well.He told me that they match other guides.Never knew that. More

First visit 1.5 hours wait tire rotation, 2nd visit they installed tire incorrectly, third visit 3 HOURS wait for ONE tire replacement. HORRIBLE service. installed tire incorrectly, third visit 3 HOURS wait for ONE tire replacement. HORRIBLE service. More

Horrible experience I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon th I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon then told me they didn't have the the tires in stock. He was sorry. I asked to be transferred to a service manager, and Brandon hung up on me. I called back and spoke to Stephanie, and asked to speak to a manager. She told me that they were on vacation. I then asked to speak with Miles Casey and was told that no he couldn't help. Stephanie then transferred me back to Brandon, who then couldn't tell me what was going on with the car and then hung up with no good bye. I bought my car from Casey Toyota, and that will be the last thing I spend there. More

Five star experience! Lisa is awesome! Very friendly, knowledgeable, and not pushy at all! We felt very comfortable working with her and will highly recommend her to all ou Lisa is awesome! Very friendly, knowledgeable, and not pushy at all! We felt very comfortable working with her and will highly recommend her to all our friends! More