Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Toyota
Williamsburg, VA
390 Reviews
Visit the state-of-the-art Toyota Scion dealership next to Great Wolf Lodge! 26 service bays, modern customer lounge, free Wi-Fi, courtesy car wash, paintless dent repair on site, and more! Huge selection of new Scion and Toyota cars, trucks & SUVs, plus all pre-owned makes and models that you are looking for! We also offer the Casey Carefree Guarantee - a 2 yr/200K limited warranty on every pre-owned vehicle we sell. This also includes oil changes and loaner vehicles. See salesperson for details.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 390 reviews
October 16, 2012
Without an appointment, drove in for my 2012 one thousand mile checkup. He attended to may need promptly and explained the operation of the radio which I could not master from reading the manual. Great exp mile checkup. He attended to may need promptly and explained the operation of the radio which I could not master from reading the manual. Great experience! More
by wordell2
Employees Worked With
chris guimond
October 15, 2012
Very satisfied with the automobile sales associates,but I Very satisfied with the automobile sales associates,but I do have a issue with the extended service plan prices. The price offers appear to be infl Very satisfied with the automobile sales associates,but I do have a issue with the extended service plan prices. The price offers appear to be inflated. After speaking to other friends that have purchased extended service plans from Toyota, I was informed that they paid far less than what I was quoted. Doesn't give us a very positive feeling about customer service. More
by gking07
October 02, 2012
Allen Lind was my dealer for my new Prius purchase this past weekend. He did a GREAT job in showing me all my options, and in helping me make the transition from my CAMRY to the new PRIUS. He has helped past weekend. He did a GREAT job in showing me all my options, and in helping me make the transition from my CAMRY to the new PRIUS. He has helped re-assert my Casey Toyota loyalty, and I'll likely find myself making purchases there from the Williamsburg dealer for years to come! THANKS!!! More
by emailheath
Employees Worked With
Allen Lind
September 18, 2012
I found Vlad to be very consciencious and attentive to the type of vehicle I wanted. He gave me the needed information and even provided additional information I had not thought of. the type of vehicle I wanted. He gave me the needed information and even provided additional information I had not thought of. More
by PAPPIES
Employees Worked With
Vlad Casanave
September 18, 2012
Great Experience til after the sale. Amounts were changed and questions were not answered unless we went there in person. Vehicle has been back several times and every time there is miss communication. NEVER and questions were not answered unless we went there in person. Vehicle has been back several times and every time there is miss communication. NEVER AGAIN! No one wants to help you after the sale or they will avoid phone calls, will not return calls or even ask who you are when looking into something for you??? How hard is ustomer service??? We over paid and they got us. If it does not involve them making money off of you, you are not worth the time. Brought our vehicle in for water leaks same week of purchase. Several weeks later water leaking horribly causing the sunroof to not work on occasion. We brought it in on a very rainy day and they were going to charge us to fix it. They said it was suppose to be checked by a dealer if brought back-but was never told to us??? Why would i pay if you did not fix it in the first place? Now there is water damage that they may not be able to be fixed due to the extent. They left the seat belt post is messed up making it unable to change the height of the seat belt and how it the allows belt to move. Which makes it hard being disabled to deal with. The water leaked and hopefully no damage occurred to any of the electronics or mold/water damage in unseen areas occurred. We canceled the warranty that was suppose to be free and we got not even half of it back. It was done prior to the 90 days but conviently that finance manager quit when we canceled it. We were looking into trading the vehicle in but no one ever got back to us. We dropped off for service that was never done and they were suppose to do a trade in value while it was there. Neither was done and we called at 6pm to find out neither was done and we dropped it off the night before. Service was not done due to who was going to pay to cover it. No one even bothered to call to say no one was doing anything. It took 3 months to get Robert in sales department to finally help us (no one else would deal with us). Chris G in the service department is helping us now get things fixed and is the best one there. More
by kim.schmukerlyon
Employees Worked With
Anthony
September 15, 2012
We had a great experience purchasing our 2013 Scion tC. Our salesman Guy Myers was very helpful and followed through with every step of the deal. We have built a great relationship and know we can count on Our salesman Guy Myers was very helpful and followed through with every step of the deal. We have built a great relationship and know we can count on him for any future issues or purchases!! Thanks again for a smooth and simple purchase :) More
by heather.frankenberg.9
Employees Worked With
Guy Myers
September 15, 2012
The quality experience my wife and I had with Casey Toyota of Williamsburg was quite an unusual and pleasant surprise. We were not expecting the level of attention, interest, caring and effort we rece Toyota of Williamsburg was quite an unusual and pleasant surprise. We were not expecting the level of attention, interest, caring and effort we received. Every little detail was taken care of before our eyes. Seemed our questions were almost answered before we ask them. Everyone went out of their way to help us. This dealership (especially Jose) made the daunting task of selecting, purchasing and financing a new vehicle about as painless as it could be and we appreciate this type of positive buying experience. We felt the price paid was very competitive in today's auto marketplace. Our new Camry XLE is our first car purchased outside of the 3 big automakers in the U.S. We heard many good things about Toyota's before and from what we've seen, so far, it all appears to be true. We both really like this new Camry. Now, if my wife would only let me drive the car once in a while. When we are ready to purchase another new vehicle "down the road" (maybe a pickup truck next?), we'll contact Casey Toyota of Williamsburg first. We rated this dealership with all 5's (great), because as hard as they worked for us, nothing less is deserved. Good folks to deal with and we've made some new friends at the same time! More
by heavy.duty
Employees Worked With
Jose Rugamas, Todd Alderman, & James Roth
