Casey Toyota

My wife and I had a wonderful experience working with Melissa Gary. We test drove several different new cars (RAV4, Venza 6-cylinder, Venza 4-cylinder) over several days. Melissa was always pleasant an Melissa Gary. We test drove several different new cars (RAV4, Venza 6-cylinder, Venza 4-cylinder) over several days. Melissa was always pleasant and patient. She was never pushy. I had found a used Venza over the internet, located at Casey Honda in Newport News. The used car was in the color that my wife was looking for. Melissa had the used car brought up to Williamsburg for us to look at. We drove the used car and liked it. However, we were still unsure that we wanted to buy a used car. Melissa arranged for us to take the car home for a few days for an extended test drive. We really appreciate that she went above and beyond what a salesperson normally does. This is our second car that we have purchased from Casey. We bought a minivan through Ellen Stilwell many years ago. That was another wonderful experience. Thanks Melissa for your hard work and patience! Would highly recommend Melissa to anyone looking to purchase a new/used car! Never lose that personal touch Melissa! You're awesome! More

This is my second car I have purchased from them, and they treated me with upmost respect both times. I was in a tight spot the first car i bought from them, then two years later I am in the truck I alwa they treated me with upmost respect both times. I was in a tight spot the first car i bought from them, then two years later I am in the truck I always wanted. I am 24, and I did not think I would have my truck that I wanted because of the price. But Melissa and Mike helped me and wife to get the truck that we wanted instead downsizing on our choice. I will always recommend them every time. They are amazing people and when me and my wife are ready for a new vehicle I know where I will be going! More

Melissa Gray was amazing! She was very customer oriented and extremely professional! She took all the stress out of buying a car! I have purchased many cars over the years. This was by far the most enjoyabl and extremely professional! She took all the stress out of buying a car! I have purchased many cars over the years. This was by far the most enjoyable car experience ever! Thank you Melissa Gary and Mike Pina! You have customers for life! More

My husband bought a 2012 Tacoma about six months ago with this dealership. The salesperson and previous finance person saw my husband coming because they seemed so bent on a sale that they got him into this this dealership. The salesperson and previous finance person saw my husband coming because they seemed so bent on a sale that they got him into this truck at a very high interest rate. The finance guy telling us we could refinance in a month, later changing his story to six months after the sale was made. So it being over six months, I brought the Tacoma in for a service and decided to ask about the refinance. I was advised that the previous finance guy was no longer employed there. James Roth took me right back and assured me that he would make things right for us. He called Robert Hobbs to help us out and get our refinance information collected. Robert also advised that they would be happy to refinance our 2007 Miata as well. Both cars had very high interest rates. Long story short, in one day's time, they not only had us with new lower interest loans, saving us several hundred dollars a month, but they restored our faith in this dealership. We will definitely return to this dealer for future business and will tell our friends and neighbors about their excellent service as well. Thank you again, Robert and James!!! More

In Oct 2012, I purchased my 2007 Prius at Casey Toyota's In Oct 2012, I purchased my 2007 Prius at Casey Toyota's new location on 601 E. Rochambeau Drive, in Williamsburg, VA. Ms. Melissa Gary was the sale In Oct 2012, I purchased my 2007 Prius at Casey Toyota's new location on 601 E. Rochambeau Drive, in Williamsburg, VA. Ms. Melissa Gary was the sales representative that helped me make my purchase possible. I found her to be pleasant and professional. She assisted me through the entire process. When I had questions, even when those questions came about after business hours, Melissa was there for me. Once the deal was complete, I didn't feel like I was just another sale, but someone whose needs were continually being met. This is something I especially liked. She periodically checked in to see how things were going with my recent purchase. I left with a positive experience and I would recommend the dealership and Ms. Melissa Gary to my friends. Sincerely, J. Lewis Gossett owner 2007 Toyota Prius 2007 Toyota Tundra Crewmax Ltd More

My husband & I hadn't bought a new vehicle since 1996. Everyone, from salespeople to porters were friendly and polite! Not once did we feel pressured or hurried. They definitely know how to treat th 1996. Everyone, from salespeople to porters were friendly and polite! Not once did we feel pressured or hurried. They definitely know how to treat their customers. Never did we expect to have fun buying a new car. Our salesman, Allen Lind, was very patient and very thorough. He knows the product inside and out. During the entire experience we were treated very well. We left with a brand new car and a great feeling of knowing we are in good hands. When it's time to replace the older Camry, we will without a doubt go back! As far as service, we have dealt with them for several years now with our older car and have never received anything but good service and very friendly people. Thanks for a great experience!!! More

Allen was very helpful with the sales of the car. Showing us everything we needed to know about the car and letting us test drive it.When I had a question after I bought the car he took his time explaining i us everything we needed to know about the car and letting us test drive it.When I had a question after I bought the car he took his time explaining it to us one night at the dealership. He is very friendly and got us a good deal on the car.I will def. buy another from him when I am ready!!! More

We are new to Williamsburg and have had no prior experience with other area dealers. We were interested in a new very high fuel economy sedan. The Toyota Camry, Honda Accord and Ford Fusion Hybrid experience with other area dealers. We were interested in a new very high fuel economy sedan. The Toyota Camry, Honda Accord and Ford Fusion Hybrids seemed to meet our wish list. At this date neither the Accord or Fusion Hybrids are available. This left the Camry as our only option and we were exposed to potential price gouging. We met Alan Lind on the dealer lot and immediately liked his full information, low key approach. The car was in short supply and we could not find the trim line and color we wanted at any dealer between Norfolk and Washington DC. Alan worked diligently to show us all available colors in other trim lines and other model cars until we were comfortable that after ordering our car we would be happy with the color upon arrival. Next, price negotiating. Alan was very low key and we negotiated a fair price (no price gouging). Alan, and the dealership, then found the car we wanted on another dealer's order list and "bought" the car from that dealer. That way we only had to wait 30 instead of 90 days for our car. It arrived as promised and again Alan was super diligent in explaining all features and functions of the car. He has followed up several times to assure that we are satisfied. We have not been dropped once the dealer got our money. This has been a very pleasant experience for us. We were treated with respect, provided with great, conscientious service and the car drives beautifully. More

My husband and I were interested in purchasing a Prius c, so we stopped by Casey Toyota for a test drive (no appointment). Allen greeted us and answered our questions about this particular model. For the tes so we stopped by Casey Toyota for a test drive (no appointment). Allen greeted us and answered our questions about this particular model. For the test drive, he drove it off the lot and we switched drivers to allow my husband to drive (this was one of two dealerships out of the five that my husband and I visited that did not allow us to drive it alone). But, he was unobtrusive and allowed us to put it through its paces with braking and swerving. After we left the dealership, I received quotes from different Toyota dealerships in the area. The quote I received from Casey Toyota was not the lowest, but they matched the lowest quote from another dealership, which I appreciated. We put down a deposit and we able to get my husband's first choice color very quickly (within 12 hours)! Everyone we dealt with at Casey was polite and not at all pushy. More

Allen Lind worked with us in our search for a new van. He arraigned test drives for us, answered all of our questions, was always gracious and never 'pushy'. He and his managers worked hard to get us the exa arraigned test drives for us, answered all of our questions, was always gracious and never 'pushy'. He and his managers worked hard to get us the exact Sienna that we wanted, from color to options to accessories. We are very pleased with Allen and the dealership as a whole. More