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Casey Toyota

Williamsburg, VA

3.6
390 Reviews
Visit the state-of-the-art Toyota Scion dealership next to Great Wolf Lodge! 26 service bays, modern customer lounge, free Wi-Fi, courtesy car wash, paintless dent repair on site, and more! Huge selection of new Scion and Toyota cars, trucks & SUVs, plus all pre-owned makes and models that you are looking for! We also offer the Casey Carefree Guarantee - a 2 yr/200K limited warranty on every pre-owned vehicle we sell. This also includes oil changes and loaner vehicles. See salesperson for details.
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601 E. Rochambeau Dr.

Williamsburg, VA

23188

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Showing 390 reviews

September 30, 2016

Worth the drive! I am from Richmond and bought my car from Casey Toyota because they offered the best deal and service. I was able to get the car at the price I wante More

by Virginia E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Casey, Ron Smith
Dec 22, 2016 -

Casey Toyota responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

September 22, 2016

Casey Toyota Service Their service dept. is first-rate -- courteous, professional, and efficient. They are very good at completing service quickly for those who decide to More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Edwards
Dec 22, 2016 -

Casey Toyota responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

August 12, 2016

Always professional I came to the service department without an appointment because of a "check engine" light. I usually deal with Shawn but he was off that day. The ser More

by Deborah Wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Edwards
Dec 22, 2016 -

Casey Toyota responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

August 11, 2016

Rescuing a kitten George did a great job in rescuing a kitten stuck behind the dashboard. I came in unannounced and he went to work immediately. Thank you. Beverly More

by Beverly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
George, Richard Price
Dec 22, 2016 -

Casey Toyota responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that George was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

July 04, 2016

They put the customer first! Great Service Team. Came in at appointed time late Friday afternoon before July 4th weekend and learned they were backed up and it would take an hour More

by Fifermom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexis Hall
Dec 22, 2016 -

Casey Toyota responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 15, 2016

Service Decided to start changing my own oil after the 2 year free oil change and tire rotation stopped. I actually had to pay for the oil changes a couple of More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
June 13, 2016

Great experience purchasing a 2016 Sienna Ryan Critchfield and his team at Casey Toyota were great. I strongly recommend this team if you want great service and a fabulous deal. Contact Ryan f More

by Ctpetrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Critchfield , David Gabris
Dec 22, 2016 -

Casey Toyota responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

May 25, 2016

Took Tacoma in for recall Great service, they took the time to answer my questions concerning my shocks and struts. very good experience, Shawn was very helpful along with the More

by dino112265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Casey Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2016 -

Casey Toyota responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Shawn was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

May 21, 2016

Wonderful reliable service. Service is always exceptional and beyond my expectations x 8 years. The facility is great. Convenient, timely appointments are easily available. I More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Casey Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2016 -

Casey Toyota responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

May 14, 2016

Vacation Saver I wanted to thank Gene and the service department for their excellent customer service. We recently vacationed to Williamsburg and had an issue with o More

by Happy Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene
Dec 22, 2016 -

Casey Toyota responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Gene was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

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