Casey Toyota

I recently went to Casey to get some info and possibly look at a 2023 Highlander. I had the unfortunate experience of having Ron Lassiter as my sales person. He seemed a lot more interested in talking to look at a 2023 Highlander. I had the unfortunate experience of having Ron Lassiter as my sales person. He seemed a lot more interested in talking to his girlfriend or wife on the phone then speaking with me. He repeatedly took calls (we could tell it was not a customer) outside leaving us just sitting there. We were so turned off by this we just left without saying anything to him. Ended up buying a beautiful Highlander from a Toyota dealership in Richmond! More

Eric is very knowledgeable person They take care of customers good I recommend to everyone .he always. Trying to find customers. Great deal on cars Definitely coming back .. customers good I recommend to everyone .he always. Trying to find customers. Great deal on cars Definitely coming back .. More

My husband and I wanted to purchase a new car for our daughter and contacted Howard McCoy. He was so personable, patient , and professional. He gave us the facts concerning the car , including the out th daughter and contacted Howard McCoy. He was so personable, patient , and professional. He gave us the facts concerning the car , including the out the door price. He was not at all trying to high pressure us which can be such a turn off trying to buy a car. We felt he was very sincere in all his details on the car. It was the only pleasurable experience we ever had purchasing a car. Thank you so much Howard McCoy. He was off the day we picked it up, and an extremely nice gentleman named Angelo Ferraro completed the paperwork for the purchase of the car . Thank you so much, Angelo. We very highly recommend this dealership, Casey Toyota in Williamsburg, Va. More

I'm very disappointed to say we were taken advantage of by Danny Lopez. We expressed that we were NOT interested in GAP insurance to both our salesman and to Danny. Danny let us know that GAP was in the co by Danny Lopez. We expressed that we were NOT interested in GAP insurance to both our salesman and to Danny. Danny let us know that GAP was in the contract and I let him know we did not want it. At no point did we hear anything about our GAP insurance options, maintenance options, etc. like we typically would when signing for a new car. He proceeded to tell us that it could be canceled after 90 days after we expressed that we did not want or need GAP. I called Wells Fargo, our lender, to confirm that GAP was indeed required and that I could not cancel it for 90 days. The agent at Wells Fargo let me know that there was $1200 worth of GAP insurance added to the loan and that it was definitely not a requirement nor would be there a 90-day waiting period before canceling. We ended up having to contact our salesman who was able to get us the refund paperwork for the GAP insurance since I no longer wanted to speak or work with Danny due to his untruthfulness in the matter. Sure enough, the refund paperwork had the box marked "changed mind." I absolutely did not change my mind - I had made it very clear from the beginning that we were not interested. Incredibly disappointed that someone in Casey's finance department would take advantage of clients for their own personal gain. It was not a misunderstanding - it was outright dishonesty that could have cost us an additional $1200 had I not called Wells Fargo. Don't let a friendly facade fool you. I can only assume many others have been taken advantage of as well. More

This is my second time dealing with Casey Toyota, and both times I had the pleasure of dealing with Howard. He was very helpful, treated me with respect, and above all didn't rush me. Howard went beyond both times I had the pleasure of dealing with Howard. He was very helpful, treated me with respect, and above all didn't rush me. Howard went beyond to make sure I was happy and satisfied with my purchase. This would have to be the best buying experience I've ever had buying from a dealership. Thanks Howard , I'm sure we'll do biz again, Signed Marvin Robinson More

I emailed Casey abt a used car; got a call from them, learned car was still available; set appt for later that day; drove 80 mins. and were told on arrival the car had been sold the night before. Incredi learned car was still available; set appt for later that day; drove 80 mins. and were told on arrival the car had been sold the night before. Incredibly frustrating, my attempts to follow up to at least relay to the internet or general manager have been unsuccessful to date; seemed very cowardly that the mgrs didn’t tell us of the error themselves but instead left the bad messenger responsibility to another salesperson. Bad experience all around. More