Casey Toyota

‘19 Highlander - Fast and Easy We purchased a new 2019 Highlander from Casey Toyota, our second purchase from them. I have to say the first experience was not the best, but they hav We purchased a new 2019 Highlander from Casey Toyota, our second purchase from them. I have to say the first experience was not the best, but they have been great to deal with on service so we gave them a second chance. This time we dealt with Lisa DeVore and Miles Casey and the process was wonderful! Both where easy to deal with and really listened to our needs. Fast, simple and painless processes. Now we would definitely go back to them for our next purchase. More

Mark is the best car salesman ever Mark is the best car sales associate I have ever met and after purching 10 cars in my life I will never use another car sales associate. I was referre Mark is the best car sales associate I have ever met and after purching 10 cars in my life I will never use another car sales associate. I was referred to him by a friend who also purchased 2 cars from Mark in past. He is knowledgeable courteous and very friendly. More

Good purchasing experience with Casey I was looking for a used car for my son and had looked online and at all dealerships within the Hampton Roads area & had visited a few of them. I trav I was looking for a used car for my son and had looked online and at all dealerships within the Hampton Roads area & had visited a few of them. I traveled from Chesapeake to Williamsburg to look at a car we had seen on the internet. Upon arriving Lisa DeVore greeted us. She was very friendly and professional. We looked at the car we came to see and also she showed us a few others. The following day we came up with my son so he could look at what they had to offer. One of the selling points for us was the 2 year/200K warranty offered on the used cars. Most other dealers did not have this to offer or any warranty on cars with the mileage we were looking at. In the end we ended up purchasing a car that had more mileage and was higher priced than what we budgeted for but with the piece of mind that the engine and tranny will be covered for the next 2 years was a huge selling point for us. Hopefully we will not need to use the warranty but if we do I expect Casey will stand behind it. I would recommend Casey & Lisa to anyone in the market for a used car. More

Horrible experience I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon th I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon then told me they didn't have the the tires in stock. He was sorry. I asked to be transferred to a service manager, and Brandon hung up on me. I called back and spoke to Stephanie, and asked to speak to a manager. She told me that they were on vacation. I then asked to speak with Miles Casey and was told that no he couldn't help. Stephanie then transferred me back to Brandon, who then couldn't tell me what was going on with the car and then hung up with no good bye. I bought my car from Casey Toyota, and that will be the last thing I spend there. More

1st Time Buyer - Great Experience Prior to my experience with Casey Toyota, I had never purchased a car on my own before. Luckily, I was in great hands! I had seen a vehicle online, Prior to my experience with Casey Toyota, I had never purchased a car on my own before. Luckily, I was in great hands! I had seen a vehicle online, however, when I went to the dealership Eric informed me that the car I was interested in was actually in Newport News. He offered to have the vehicle transferred to Williamsburg within the next couple of days. Two days later I test drove the car with Lisa and loved it. With no hassle, Lisa let me make my requests during the negotiation process and got me a great deal! She was kind, efficient and an absolute pleasure to work with. By the time I got to finance it was later on in the evening, but John got me in and out quickly. I hope that all of my future car buying experiences can be like the one I had last night. Thank you to Eric, John & especially Lisa!! More

Got a 2020 Toyota Corolla - love it and love the staff It's to be expected that staff would take good care of a customer or potential customer. But there has been a lot of follow-up, which I really apprec It's to be expected that staff would take good care of a customer or potential customer. But there has been a lot of follow-up, which I really appreciate. More

Great experience Eric was great to work with and had us in and out in about 30 min. He sold us the Camry xse off the showroom floor. Eric was recommended by my broth Eric was great to work with and had us in and out in about 30 min. He sold us the Camry xse off the showroom floor. Eric was recommended by my brother in law after he worked with Eric a few weeks prior. I like Eric’s no BS approach and didn’t try to fill us with false hope. We told him what we wanted and he made it work. Danny in finance was great also he was polite, friendly and streamlined the finance process. All three of my vehicles are Toyotas and all are serviced at this dealership, but this was the first time I have purchased a vehicle from them. I will Be back in a couple years for a new tundra as Eric has already sold me on the new tundra hybrid that’s coming. More

Very straightforward and pleasant experience Dealership could have been better organized in equipment and with communication between sales people. I was looking at a car and was unable to test dr Dealership could have been better organized in equipment and with communication between sales people. I was looking at a car and was unable to test drive because battery was dead and no jumper cables were available. Then by the time jumper cables were found, it turned out another salesman had an appointment for someone to see the vehicle and I could not purchase. More communication is needed between employees at the dealership. More

Technology expert David Lowey has outstanding knowledge and strives to meet the needs of his customers. His goal is to get the job accomplished. He sets the standard f David Lowey has outstanding knowledge and strives to meet the needs of his customers. His goal is to get the job accomplished. He sets the standard for others in the industry to follow! More

One of the best sales Reps I've dealt with in 50yrs The experience we had with Lisa was great. She is extremely knowledgeable with the ins and outs of the 2019 Tacoma, which we purchased. She went out o The experience we had with Lisa was great. She is extremely knowledgeable with the ins and outs of the 2019 Tacoma, which we purchased. She went out of her way to make us feel at home. There was no pressure at any time to make a purchase. Having to wait for almost 2 hours for the credit department, which was not her fault, she helped make the wait bearable and we enjoyed quite a few laughs together. Kudos and accolades to Lisa. More