Back

Casey Kia - Service Center

Newport News, VA

3.8
170 Reviews

170 Reviews of Casey Kia - Service Center

Sort by
January 25, 2020

Appoint making was easy, great reminders via text and phone. The overall experience was great. I will definitely drop my car off for services again. More

by njylfe
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Jan 25, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of service needs. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 18, 2020

Very great people!! They greet you when you drive up and take good care of you. My service writer, Joey is awesome!!! He is a great person and does everything great! More

by glendalabama
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jan 22, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Joey Duncan. It is our goal to exceed the expectations of all of our customers with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 14, 2020

I was assisted courtously and timely. My complaint is with my driver seat being moved and my radio station changed. No need to adjust seat other than forward or backwards. No need to change the radio! Do More

by Brown
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
January 14, 2020

Love the friendliness, efficiency of the service. Everything is handled porfessionaly as well! Waiting area is comfortable. The service team keeps you updated on needed maintenance. More

by Jsateren
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
Jan 16, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of my service department and staff. It is our goal to exceed all of our customer's expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 01, 2020

Always friendly people. The waiting area is comfortable and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. More

by shflbout
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christine
Jan 03, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 01, 2020

Casey Kia is a very good dealership. From the sales force to the finance team to the service department, everyone acts in a professional manner. We love our new Kia. More

by The Earnhardts
Recommend Dealer
Yes
Employees Worked With
Kristen
Jan 03, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

December 20, 2019

Appreciate unexpected extras! For Christmas I told my 90 -year-old father I would get his car inspected and pay for any repairs or maintenance.As soon as I drove in,I was attended More

by Sonny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Dec 21, 2019 -

Casey Kia responded

WOW!!! Thank you so much Sonny for the five star review! We are extremely grateful for the opportunity to take care of the service needs on your father's car. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 18, 2019

Good availability of appointments, waiting room is nice (TV a little loud) . Greeted promptly with a smile, welcomed to service area addressed directly by name very nice touch. More

by goin2margaritavil
Recommend Dealer
Yes
Employees Worked With
Katie, Joseph Butkiewicz, Pamela Denny
Dec 18, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

December 12, 2019

Went in because of a recall issue. It was easy to schedule the appointment. Got us in and out on time! I really appreciate that. More

by Marvin46thomas
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Dec 12, 2019 -

Casey Kia responded

Thank you so much Marvin for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Sincerely, Roberto A. Dial- General Manager

December 09, 2019

I was at the dealership for service. I ended up buying a vehicle. Charles did a great job! Be advised Mr. Casey Charles is one of your best assets. More

by Rage7850
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Casey Kia responded

Thank you so much for the five star review! Congratulations on your purchase! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. It is our goal to exceed all of our customer's expectations. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

...
9
...