Casey Kia - Service Center

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a mechanic could perform a complete check. When I came in this morning, they told me that the mechanic had to go out of state and wasn't available. When I questioned why they hadn't called, she said "They don't come in until 8. I didn't have time to call everyone." Well, I was the FIRST appointment that morning with that mechanic. And if the mechanic had had to go out of state, I doubt they didn't know until that very morning! So basically, Casey don't give a xxxx about wasting their customers time and money! I'll certainly never buy from any Casey dealer or take any vehicle for service there again - and I'd recommend that you not do so either. More

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! recalls everything is up to date, I was pleased! More

We have always been treated well at this dealership....by everyone. All that my husband and I have come in contact with are helpful and friendly. everyone. All that my husband and I have come in contact with are helpful and friendly. More

Everyone is so nice. Even though I did not purchase my car from them I felt more at home then from where I did originally. Thank you Casey🤗 car from them I felt more at home then from where I did originally. Thank you Casey🤗 More

They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corpor covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corporate saved me from these unethical people. Save yourself the grief. Buy your Vehicle online from a reputable dealer. And schedule maintenance in Richmond. More

Christine Allen/Service Consultant is the BEST! I Always receive excellent service! Christine even has my car washed & vacuumed for me. I have had Christine as my Servive Consultant for a previous Kia I own receive excellent service! Christine even has my car washed & vacuumed for me. I have had Christine as my Servive Consultant for a previous Kia I owned as well. I must say all my service needs are taken care of in a positive, friendly and professional manner! Even when the service department is slammed busy Christine Allen takes care of her customers in a timely manner! More

Casey Kia has a great service department!! Service Advisor Christina Allen works diligently to get get you in and out quickly making sure you are treated fairly! She knows what should be covered under Advisor Christina Allen works diligently to get get you in and out quickly making sure you are treated fairly! She knows what should be covered under your warranty and makes sure it’s taken care of! More

Always perfect service. Casey Kia gets it done. Staff is knowledgeable and friendly. Customer service is superb. Always does the right thing. Great experience. Highly recommend. is knowledgeable and friendly. Customer service is superb. Always does the right thing. Great experience. Highly recommend. More

Great customer service. Facility was clean and the staff was very professional. My car was ready sooner than expected! I was able to pick it up and return to work. was very professional. My car was ready sooner than expected! I was able to pick it up and return to work. More

If you’re a new (traveler) customer I wouldn’t recommend More