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Casey Kia - Service Center

Newport News, VA

3.7
170 Reviews

170 Reviews of Casey Kia - Service Center

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August 24, 2022

They finished the job on the first day. I am satisfied with the job done. More

by kaysha.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Casey Kia responded

Thank you so much Kaysha for the positive review. We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

August 23, 2022

Excellent good service fast service people treat u good fast service take care of. Recalls More

by Lonnie Heckstall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Casey Kia responded

Thank you so much Lonnie for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christina Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

August 15, 2022

Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint More

by Charlieboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Riddle
Aug 16, 2022 -

Casey Kia responded

Please contact me direct @ 757-933-2243 to discuss your concern. Look forward to speaking with you. Ed Colton Parts & Service Director Casey Kia

August 05, 2022

Van was in for check engine light oil change and state Inspection payed over a hundred dollars for diagnostic test for them to tell me it was a 02 sensor same thing it had been in for before and they clai More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Casey Kia responded

Thank you so much CJ for the positive review. I apologize that we were not able to take care of your check engine light during your visit. I will follow-up with my Service Manager to make sure that everything has been resolved. Sincerely, Roberto A. Dial -General Manager

July 18, 2022

Fantastic customer service. Convenient location. I will buy all my future vehicles as Casey Kia More

by sinewave65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Sincerely, Roberto A. Dial -General Manager

June 02, 2022

I did not have any issues getting my kia serviced. Wait times was less then 2hrs More

by carmichael514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Duncan
Jun 08, 2022 -

Casey Kia responded

Glad Joey was able to help you out. Thanks for continuing to service with us at Casey Kia!

April 28, 2022

Outstanding Dealership as far as their Free oil changes for life, and free VA State Inspections for life. There is a great Service Advisor Becca Crist there, that is professional and very excellent in More

by Yoseftinney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca Crist
May 30, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

March 12, 2022

Excellent in every way . Prompt. Cost effective! Clean! Christina is great ! Techs are great! Waiting area is great! More

by Omccobg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 02, 2022

Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody More

by Darrellsnyder64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
Mar 07, 2022 -

Casey Kia responded

Thank you so much Darrell for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen and the rest of my service staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2022

Christina lets me kniw how long the work will take, the cost up front and she always finds coupons ro help me out. More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Feb 20, 2022 -

Casey Kia responded

Thank you so much Bev for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager