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175 Reviews of Casey Kia - Service Center
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May 31, 2023
My experience with the recall and an unrelated repair went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome attitude helped me feel at ease over all that was being done. The repairs and recall were done in a timely and professional manner. This was a great experience. More
by Elle
Employees Worked With
Casey Fitzgerald
May 25, 2023
It took me 3 times to get my car recall fixed. Not acceptable and the other 2 times they tried to sell me services I didn't want or need. Not acceptable and the other 2 times they tried to sell me services I didn't want or need. More
by Supersgt
Employees Worked With
Joey took care of it this time, the other folks I don't know , Joey Duncan
May 08, 2023
My vehicle required an inspection. Everyone involved was very kind, helpful, and friendly. It was a very pleasant experience. Thank you! Everyone involved was very kind, helpful, and friendly. It was a very pleasant experience. Thank you! More
by Bob
Employees Worked With
Casey 5 Stars
April 01, 2023
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Ki They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!! More
by Phil8649
Employees Worked With
Christina Allen, Joey Duncan
February 06, 2023
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership. More
by dotncgirl
January 02, 2023
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... More
by Safrazier3
Employees Worked With
Christina Allen, Joey Duncan
December 27, 2022
Was given conflicting information about the necessity of my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was money driven and the other wasn’t. I don’t like that because now I’m not sure which is true. More
by harrisnai17
Employees Worked With
Christina Allen
