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Casey Kia - Service Center

Newport News, VA

3.7
170 Reviews

170 Reviews of Casey Kia - Service Center

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April 01, 2023

I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Ki More

by Phil8649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Duncan
Apr 24, 2023 -

Casey Kia responded

Thank you so much for the five-star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial- General Manager

February 06, 2023

Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a More

by dotncgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Colton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Makowski
January 02, 2023

Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... More

by Safrazier3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Duncan
Jan 02, 2023 -

Safrazier3 responded

Joey's customer service is awesome. Had a problem with keeping air in 1 tire. Joey had completed my oil change and tire rotation and putting air in the 1 tire. I asked if there was a problem with the tire and he told me to call him if the problem came up again. It did, called him 3 times and he never called back. Had to get it fixed else where.

Jan 02, 2023 -

Safrazier3 responded

Joey's customer service is awesome. Had a problem with keeping air in 1 tire. Joey had completed my oil change and tire rotation and putting air in the 1 tire. I asked if there was a problem with the tire and he told me to call him if the problem came up again. It did, called him 3 times and he never called back. Had to get it fixed else where.

December 30, 2022

As usual I received prompt excellent service and my car was finished when promised. Love the service I get here. More

by Betsy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Casey Kia responded

Thank you so much Betsy for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 27, 2022

Was given conflicting information about the necessity of my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was More

by harrisnai17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2022

Becca Crist has also been invaluable to me. She helped me with my repair order for my insurance so we could finally get my part approved from my accident I had in my vehicle. Becca is amazing More

by ZacnBray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Crist
Nov 16, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

November 09, 2022

We've been pretty happy with Casey Kia service since we bought our car there in 2015, but our most recent state inspection visit left us feeling ripped off. They placed an order for two new tail light ass More

by TMF
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca, but our concern is with the management
Nov 09, 2022 -

Casey Kia responded

Sorry for the break down in our process we will have this issue resolved by days end . And again very sorry for the misunderstanding. Ed Colton Parts & Service Director Casey Kia 757-933-2243 .

September 24, 2022

The dealership was well organized. Service was on time. Service people were polite and friendly. More

by jthebear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Riddle
Sep 26, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 19, 2022

Was not notified that free oil changes had “expired” Cost a lot of money Ugh More

by lkincade528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss any concern's you may have. Ed Colton Parts & Service Director Casey Kia

September 06, 2022

Casey KIA is the best among the car dealing industry. My car was serviced twice by this company, and ever since I didn’t encountered any problem. My only issue with them is keeping up with time . More

by kamelrasheed17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Riddle, Gene Riddle
Sep 26, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your automotive needs in the future. We will continue to work on our times to improve your customer service experience. Sincerely, Roberto A. Dial- General Manager

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