Casey Kia - Service Center

Casey KIA was determined to make me happy, so along with KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was KIA corporate, they are replacing the part under warranty even though they cannot duplicate the issue. My experience with Southern KIA Lynnhaven was the polar opposite. They were completely oblivious to what I needed fixed and only concentrated on charging me for all kinds of weird premium services I had no interest in. If you want to buy/service a KIA, save yourself the the time and head to Casey KIA, I wish I would have bought my vehicle here initially. I think I would have been better off. Update on Casey, Francine got me in with an appointment the very next business day and had my vehicle working awesome. I was not charged as my work was under warranty. I was able to use their convenient shuttle to go to work and was even picked up to get my vehicle. Bottom line here, I am VERY happy with Casey KIA's no nonsense, all business, consumer driven approach. Francine, thanks again. Even though you were clearly having a busy day, you made sure I was taken care of. More

I came into the Service Department to have a keyless remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes befo remote that I had purchased elsewhere programed. Ms. Stewart informed me that the cost would be $52 and change, and that it would be 20 minutes before anyone could do it and that it would take another 40 minutes to accomplish the task. The price seemed high but Ms. Stewart expained that the car had to be hooked up to the computer and the remote had to be programed through the computer. Approximately 35 minutes later, Ms. Stewart brought me my keys and remote. She stated that the old remote did not work and did I want it thrown away. I stated that I did. Ms Stewart then indicated that there would be no charge and for me to have a good day. Thanks to Ms. Stewart my day got much better!!!! More

I came in with my tire indicator light on. They determined that I had a screw in my right front tire. They took out the screw and plugged the hole very quickly and Francine told me there was no ch determined that I had a screw in my right front tire. They took out the screw and plugged the hole very quickly and Francine told me there was no charge for it. I always come to Casey Kia for service and ma never disappointed. They always do a great job. More

I thought that it was unusual that the service guy told me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. I me that even though my owner's manual says that I should change my oil every 7000 miles, he said that was wrong and I should change it more often. If I needed to change it more often, why doesn't my manual tell me that??? More

Christine and Francine helped to get me in and out as fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality fast as possible. THEY ARE AWESOME, and always seem to try to get everyone taken care of as fast as possible!! Always A+ customer service and quality. More

I purchased my Kia from this dealer and have never had a reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price reason to complain about the service I have received. Mr. Nettles is always very upbeat and a positive person in your service department. The price is acceptable but everything has gone up to the point that I will not call any Great. I have recommended this dealer to others. More

Unable to complete service in one day, despite 9 am appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement p appointment and 8:35 am drop off. Rental car provided (paid by service department). Needed to return one week later due to ineffective replacement part. Again, transporation (i.e., loaner vehicle) provided by dealer/service department. Drop-off was at 9:15 am and personal vehicle was available (and fixed!) by noon. More

My girlfriend and I were just going to have an oil change and we came out with a whole new vehicle, a 2011 Kia Soul! Truth be told my girlfriend's 2000 Kia Sportage was on its gasping last breath and it scar and we came out with a whole new vehicle, a 2011 Kia Soul! Truth be told my girlfriend's 2000 Kia Sportage was on its gasping last breath and it scared me to both ride and drive in it. The brakes were nearly non-existent and that was just the tip of the iceberg of needs it was starting have. Tim Lee was amazing and really gave us a comfortable no obligation of our options since we were already thinking of buying something this year it didn't hurt to listen to what he could offer us, he was someone we couldn't help but like and feel that he has a high level of integrity and genuine kind nature which means a lot when a lot of money is on the line. He wanted us to have a safe and affordable deal when we were ready! Next person was the awesome Simone Johnson, she was a gem and made me and my girlfriend feel like we were going to be in good hands and that she'd make sure we got what we needed financially and at a reasonable payment that was perfect for us no pressure at all! BUT the sweetest thing was the treatment we got from Bill Nettles who was doing the oil change along with some other things to the old car, he realized that we were looking around at vehicles and that our old vehicle was at death's door so all he had completed was the oil change but forgone the other stuff to save us money till he was certain that we were taking a new vehicle. He also said that it was probably a good thing to go with a new vehicle cause the one we got is looking bad and not safe to drive off the lot. He'd rather we use the money towards the new Kia then waste it on the old. Turns out the breaks on the old vehicle went out and nearly scared the Kia worker driving it. It was time and we were at the right place with the right people who were nothing but honest, friendly, and very helpful beyond anything I have ever experienced. They have helped us through tough financing issues and were always on our side, even driving all the way to Gloucester to tag on our new license plate. More

NEVER HAVE I EVER had such an ease of an experience at a dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her de dealership! I recently relocated from Florida, so had to get my inspection decal and all that fun stuff. Francine went out her her way to have her department accomodate in a impressive timely manner and went above and beyond to buff out a small scratch that accumulated during my relocation. I did not expect such great service, nor could I ask for better service. I feel as though I now have a personal friend at my new local Kia dealership. More