Casey Kia - Service Center

Overall awesome experience I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warra I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warranty than what I had. He showed me the 2017 Kia Sportage. Went over the entire car and showed me features I didn't know were there. I learned a lot about the vehicle today He went over all the upgrades that would be offed upon signing for the car. I am now the proud owner of my 2107 Kia Sportage!!! Thank you so much Charles and Roberto for a wonderful car buying experience More

Excellent Customer Service Taylor Powell's excellent customer service skills made my service appointment enjoyable without a lot of hassle. I highly recommend going to Casey Ki Taylor Powell's excellent customer service skills made my service appointment enjoyable without a lot of hassle. I highly recommend going to Casey Kia for service. More

Customer Service My service visit to Casey Kia on Monday was excellent. Every time I have dropped or waited for my car is waited for my car, the experience has always My service visit to Casey Kia on Monday was excellent. Every time I have dropped or waited for my car is waited for my car, the experience has always been pleasant. I would like to commend Taylor Powell for being so helpful and kind. He is truly a professional and one of a kind employee. I would also like to commend Pamela Denny. I missed by 7:30 appointment, so I called and she got me right in. Both employees were excellent. I have bought serval cars from different dealerships but the Casey Kia is by far the best one I have been in! Mr. Roberto Dial knows the end and out of his dealership. Very professional dealership always. More

EXCELLENT CUSTOMER SERVICE FROM ADVISOR KATHERINE GILBERT TIRE REPAIR UNDER WARRANTY PLUS REPAIR FRONT BRAKE PADS ETC FIRST TIME A FEW WEEKS AGO CAME IN FOR BROKEN WIRE TO BRAKE SENDING UNIT AND TO PURCHASE TIRE REPAIR UNDER WARRANTY PLUS REPAIR FRONT BRAKE PADS ETC FIRST TIME A FEW WEEKS AGO CAME IN FOR BROKEN WIRE TO BRAKE SENDING UNIT AND TO PURCHASE 2 NEW TIRES. More

Awsome Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top notch service! More

Ask for Katie Gilbert Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with m Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with my used vehicle and installed a new transmission. Katie's customer service was superb. Thank you again Katie. Sincerely Chris .. More

Pleasant, Relaxing, Meticulous Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however, I enjoy going to Casey Kia because of the welcoming personality and exceptional service provided. All employees are polite and a joy to speak to as they show a great interest in the needs of their customers. The service is very thorough and of great quality. Only "problem" would be the somewhat longer time it takes for service. This, however, is compensated with complementary snacks, coffee, and delightful conversations with the employees, making up for the time quite well. More

UPDATED, Thank you Joe: Treated as a burden. I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my informati I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my information and updated it and asked what I needed done. I gave the employee all the information and we scheduled my car for that same day at 5pm. My issue was a flat tire with a hole and bulge on the outer side wall of the tire. I informed this employee that I had a tire warranty so that she could note that in the computer. I also brought up the fact that I didn't have a spare, and wasn't provided one when I purchased my car new from a different Kia. LONG STORY SHORT, They should have had all of this information in the system prior to my arrival. I have 5 kids and my husband works until 4:30, when asked what time needed , I replied, "the last appointment available". SO, knowing what I needed and having all my information, it should have been easy to make sure my tire was in stock at that location and the service dept had time to do the work...right? I ended up having to reschedule. I was given the same appointment time on the very next day, to which I arrived 15 min early. At first all was well and going as it normally should. However NONE of the information i had previously given was there. So when the service adviser told me what my total would be and that if they couldn't fix it in time he would let me use a car to get home, I informed him that there was no charge because I had a tire warranty. This is when it gets uneasy. The adviser looks at me and says " Well, your gonna have to give me more than that". I said , I purchased my car new from a Kia dealership, the warranty is in my name/vin number. He then goes on to become visually annoyed and starts sounding condescending. things like, "well now parts are about to close" and "were gonna have to hurry this up". With a final "we don't have time for this". I was composed up until the last statement to which my eyes teared up and I became extremely embarrassed and felt like I was burdening him. So I stood up flushed and angry and told him that was he was really rude and I will take my car elsewhere. He looked confused so I repeated my self, telling him he shouldn't have been rude, to bring my car back out and I would leave. I walked outside to remove myself from the situation and waited about 10 minutes before the service adviser (not in my car) comes out to confront me. I told him 3 times I didn't want to talk to him,he just kept trying to get me back in there, again I say to him "just give me my car" to which he snapped back "WELL GO GET IT THEN"! I looked crazy at him and at this point I'm furious. I Snapped back, "I used to work at a F@#$!NG Chevrolet Body Shop, I know that customers aren't supposed drive themselves in the service area BUT I will go get it if you want me to!" (I shouldn't have cursed). (AND the garage door was shut so I couldn't have driven my car out myself anyway.) The whole time we are arguing outside I'm on the phone with my husband who hears the entire conversation and is more mad than I am at how I'm being spoken to. After a few minutes of this the adviser finally goes to get my car, as he walk away I told him I will definitely be leaving a review of this experience. When he brings my car out, his demeanor has changed and he apologizes, he tells me he put air in my tire so that I can at least make it back home, and he was sorry again. I will be calling triple A. And the New Van we inquired about the previous week, will be purchased elsewhere also. UPDATE: Joe the service manager took this matter very seriously and went out if his way to make things right, we are satisfied with the work performed and the extras like the courtesy tow wash and detail. He assured my husband the matter had been dealt with and apologized for the occurrence even happening. I did not go back myself, but my husband said he is pleased and the service was great. More

Very good service Charles was very good at his job and gave very good service. I would go back to Charles to buy another vehicle he did well tell me about the cars I Charles was very good at his job and gave very good service. I would go back to Charles to buy another vehicle he did well tell me about the cars I drove . More

Service of my Kia Sorento When I first started coming to Casey Kia a few years ago the first person that I came ini contact with was Taylor Powell. He set the tone for my custo When I first started coming to Casey Kia a few years ago the first person that I came ini contact with was Taylor Powell. He set the tone for my customer service experience. He was very polite and welcomed me to the center. He made sure that I understood the things that were going to be done to to my car. He escorted me to the customer lounge to wait for my car and he gave me updates as necessary while I waited. Each time that I would come there for service he would be the one to greet me and show me what representative would be assisting me. I look forward to seeing him because I know that I am going to get that great customer service experience. A couple weeks ago when I went in for an inspection and oil change, I got out of my car and Taylor greeted me by saying "Hello Ms Prunty, it's nice to see you again." He proceeded to show me to the person that would be assisting me. This spoke volumes to me. He remembered my name! Not just another customer but he made it personal and I was overjoyed to know that the people I trust my car with and spend so much money with acknowledge me as more than just a paying customer. Not everywhere you go shows you this much respect. They should but they don't. Casey Kia is a car dealership that I would recommend to anyone to buy a car from or get service to their car done. More