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Casey Kia - Service Center

Newport News, VA

3.8
170 Reviews

170 Reviews of Casey Kia - Service Center

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June 22, 2019

Great and fast experience I had a whole bunch of stuff to get worked on my car. They offered a local shuttle for me while I wait . I didn’t have to use but the service only too More

by Coffield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They call him Joey , Joseph Butkiewicz
Jun 24, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for your positive feedback and allowing us to service your vehicle. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

June 20, 2019

Exceptional Customer Service I called and was helped by Ms. Cassandra after expressing my vehicle concerns. She was very thorough and courteous. When I arrived for my scheduled ap More

by Brandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra, Joseph Butkiewicz
Jun 24, 2019 -

Casey Kia responded

Thank you so much Brandy for the five star review and your positive feedback, We are extremely grateful for the opportunity to service your vehicle. Thank you for the positive endorsement of Cassandra and Joe B. It is our goal to provide all of our customers with radical hospitality and treat you like family! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

May 28, 2019

Above and beyond!!! This service department is great! They treat me like family and are always honest with me about my repairs. They demonstrate a lot of respect between More

by McMurray88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Pamela Denny
Jun 08, 2019 -

Casey Kia responded

WOW!!! Thank you so much for this wonderful review! We are extremely grateful for the opportunity to take care of your vehicle. I value your feelings about your experience with my dealership! Thank you for your kind words and endorsement of Pamela Denny. She is a hard worker, and enjoys making sure that she takes care of each customer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

May 23, 2019

Oil change and inspection. I was getting information on refinancing my car to get the monthly payments down. I was able to get a complimentary car wash. Great service. Thanks. More

by Lenora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz
May 25, 2019 -

Casey Kia responded

Thank you for your wonderful review Lenora. I am happy that you received excellent customer service from my staff. It is our goal to treat all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

April 30, 2019

Fantastic Service I took my recently purchased vehicle in for an oil & filter change, first free service and an issue with the window tint. Christine and Roberto were More

by Carmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2019 -

Casey Kia responded

Thank you Carmen for the wonderful review. It is our goal to exceed our customer's expectations for great customer service. I will thank Christine for doing a great job during your visit. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

April 24, 2019

Excellent service It was a wonderful experience everybody was helpful When my car had you stay a few days they quickly put me in a courtesy car I was totally thankful More

by Rab513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole
May 04, 2019 -

Casey Kia responded

Thank you so much for the wonderful review of Nichole and Tina. It is our goal to exceed our customer's expectations for great customer service. Thank you for allowing us the opportunity to take care of all of your automotive needs and service your car! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

April 12, 2019

Great Experience as Always Once again the customer service by Joey D exceeded my expectations. I was even directed to a coupon on the website that saved me a bit of money. You g More

by Customr4Lif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Duncan, Joseph Butkiewicz
May 04, 2019 -

Casey Kia responded

Thank you for your wonderful review and positive endorsement of Joey Duncan. We are extremely grateful for the opportunity to take care of all of your automotive needs. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

March 16, 2019

Worthless Warranty Do not purchase the warranty here you’re better getting car shield or carchex. I’ll never ever purchase another vehicle from Casey Kia and I’m working More

by Kfinch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Butkiewicz
Mar 21, 2019 -

Casey Kia responded

Hello Ms. Finch. I am sorry you feel this way. You do have a very good Warranty through KIA Motors. Every warranty has terms and conditions. Unfortunately we were not able to help you with your engine failure for the lack of maintenance and/or ability to produce maintenance records. We of course did everything we could to help get the repairs done. Please let me know if there is anything we can do in the future. We are always willing to help all of our customers. Joseph Butkiewicz Service Manager.

February 19, 2019

Not satisfied I came in for a recall and ended up spending money because I left and my car went dead and Kia didn't want to help for free. More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joey Duncan
Mar 21, 2019 -

Casey Kia responded

I'm sorry this occurred during your visit. Todays vehicles are electrically demanding and battery state of health is important. We try to test every battery as it comes in our door so we can make our customers aware before they leave their vehicle. Please contact me directly if I can help in the future. We appreciate your business. Joseph Butkiewicz Service Manager.

December 15, 2017

I love this dealership-excellent customer service! Everytime I come in for service I have such a wonderful experience. Everyone is so pleasant and I always get my car serviced very fast. Great team; I More

by BabYGurL757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz, Katie Gilbert, Pamela Denny
Dec 15, 2017 -

Casey Kia responded

Your satisfaction is our greatest importance! Thank you for bringing your vehicle to Casey Kia! Your review is encouraging and will guide us to continually improving our customer service. We hope to see you again!

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