Casey Kia - Service Center

Scheduled Service I just had my scheduled service and everything went off like clockwork Thank you Christine (my service tech). For a quick and friendly service. I love I just had my scheduled service and everything went off like clockwork Thank you Christine (my service tech). For a quick and friendly service. I love my Cadenza. Thank you Casey Kia. What great customer service More

Great customer service The service team has always given me stellar service, which begins the minute you drive in. I feel confident leaving my vehicle in their hands, knowin The service team has always given me stellar service, which begins the minute you drive in. I feel confident leaving my vehicle in their hands, knowing the repairs will be done properly and trusting that I won’t be charged an exorbitant amount. Seeing as I am not in the car industry, they make sure I understand exactly what needs to be done. Great team!!! More

Good and Reliable Service at an affordable rate I get my SUV serviced by Katie Gilbert at Casey Kia and I appreciate the service they provide. It is Trustworthy and Reliable. I also Love that Pam va I get my SUV serviced by Katie Gilbert at Casey Kia and I appreciate the service they provide. It is Trustworthy and Reliable. I also Love that Pam vacuums my car when I arrive. A very Nice perk :) More

Great Service When my vehicle's dealer is backed up with maintenance and they can"t accommodate me due to my tight schedule, they have sent me to their partners at When my vehicle's dealer is backed up with maintenance and they can"t accommodate me due to my tight schedule, they have sent me to their partners at Casey KIA and always I have been taken care off. Thanks for the support! More

Excellent service I always receive excellent service. Everyone is courteous and professional. I feel very confident that any service performed will be done correctly. T I always receive excellent service. Everyone is courteous and professional. I feel very confident that any service performed will be done correctly. Thank you for always taking care of my vehicle. More

It was good It’s a great experience and quick The only thing they said was that it was going to be vacuumed out and it wasn’t I had to leave to go to work but It’s a great experience and quick The only thing they said was that it was going to be vacuumed out and it wasn’t I had to leave to go to work but didn’t notice till I got in the car But it’s ok More

Friendly efficient service Associates are friendly and helpful. Associate kept me updated the entire time I was there. I have no issues with my service. Will come back in the f Associates are friendly and helpful. Associate kept me updated the entire time I was there. I have no issues with my service. Will come back in the future. More

My Kia was towed in with a flat tire Joey my service advisor and the young man that changed my tire were both friendly and very professional. I take my Kia there to be serviced routinely Joey my service advisor and the young man that changed my tire were both friendly and very professional. I take my Kia there to be serviced routinely since I purchased it from them. By far since I purchased my Kia in 2016 this service advisor has been the best. We always discuss what the car needs and when. He helps me to know which item is more important when my money is tight and helps me in planning for my next visit what I should be looking at for budgeting purposes. More

Over after 5 years I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be I have used this location to service my Kia Optima since 2014, which is when I moved into the area. My last experience has ensured that I will not be using these services moving forward. Generally, I understand and accept that no one person or business is perfect. But nothing drives me farther from a business than associates that do not accept responsibility for their shortcomings. I dropped my car off around 1:30 PM for service that should have taken about 2 hours (Service dept.'s estimate, not mine). I utilized the courtesy shuttle service to return to work. Most people would assume if you took the shuttle to work, you would need it to get your car. Apparently not the associate I was assigned to. I called the service department around 5:20 hoping for an update on my car, but my associate was nowhere to be found by the person that took my call. It was another 15 minutes before I received a return call in which the associate carried the conversation as though everything was fine. When I asked about not receiving a call, he said he called me around "3 something" and that my phone just "rang and rang." No apology, no accepting responsibility. In the 5 years I have been a customer, I have received numerous calls and voicemails attempting to procure my business (e.g., "it's time for an oil change, please call us back to schedule an appointment."). But this one time in which my business has already been secured, my phone did not send a caller to voicemail? Further, was my business not worth a follow up call at 4 or 4:30 or anytime BEFORE the shuttle service ended? Apparently no. Ultimately, I had to pay for myself to be transported to my wife's workplace and forced her to be inconvenienced with my son in tow to ensure I would have my vehicle for work the next day. In my line of work, time is literally money and your integrity is everything. Nothing grates my being more than someone lying and shirking responsibility. Seems the same cannot be said here. More