Casey Kia - Service Center

HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could or My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ .. More

Very great salesman helped me pick the best car for me. Couldn't have done it without him …. Thank you!!! Couldn't have done it without him …. Thank you!!! More

Horrible experience. I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less t I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less than empathetic. Started off telling me what she was not going to do for me and went downhill from there on a car purchased from Casey Kia that was 2 years old and has low mileage. More

I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More

These words courteous, communicated, and efficient. They also showed me the patio area to relax in. They also showed me the patio area to relax in. More

Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates. Good communication regarding car service / repairs. Capable and friendly service associates. More

My experience with the recall and an unrelated repair went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome went smoothly. My Kia and I had the best care with Casey Fitzgerald in charge. She kept me informed of every step and gave me options. Her awesome attitude helped me feel at ease over all that was being done. The repairs and recall were done in a timely and professional manner. This was a great experience. More

Casey Kia is a very well managed dealer that provides good,timely service to customers. good,timely service to customers. More

My vehicle required an inspection. Everyone involved was very kind, helpful, and friendly. It was a very pleasant experience. Thank you! Everyone involved was very kind, helpful, and friendly. It was a very pleasant experience. Thank you! More