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Casey Kia

Newport News, VA

4.8
1,507 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,507 reviews

July 05, 2024

HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could or More

by S.Jay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katelyn Newsome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Delagarza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica does show her sympathy which is appreciated
Jul 05, 2024 -

Casey Kia responded

Thank you for the review. I apologize for your unsatisfactory experience. We strive to provide five star service! I am happy to help resolve this situation. Feel free to call me direct @ 757-988-2243 to discuss your concern. Sincerely, Ed Colton Service Manager Casey KIA

Jul 05, 2024 -

S.Jay responded

I called , got no answer or answering machine . Multiple times!

July 03, 2024

Charles was AMAZING . he was very professional . he helped me get a car that was great for me . i would definitely come again and recommend him to anyone in search for a c More

by ahniyaaa.wrightt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Casey Kia responded

Thank you so much Ahniya for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

June 22, 2024

Charles Archer is amazing, he showed us the cars we wanted to see, he gave us all our options with vehicles and finance options, he was able to get us to a down payment and monthly payment that we were More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Casey Kia responded

Thank you so much Jessica for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

June 14, 2024

Charles was very helpful, this is the second car we have bought from him and he always makes sure we get what we want and also is very knowledgeable on his cars! More

by Eannw7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business for the second time! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

June 12, 2024

Charles Archer was wonderful to work with. He is professional, attentive and helped me find the best vehicle for our needs. This is the second car we have purchased with him, and the third wit More

by Theresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Casey Kia responded

Thank you so much Theresa for the five star review! We are extremely grateful for the opportunity to earn your business for the third time! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

June 03, 2024

He was very helpful and considerate when picking out a car for me. He let me take my time and answered all my questions. More

by Rita Ramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Casey Kia responded

Thank you so much Rita for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

June 01, 2024

Mr. Archer is an awesome salesman. He os honest and knowledgeable. Great job! Well done! More

by purc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

June 01, 2024

Great service, very informative, was able to provide me with everything I was looking for plus more. Offered a great deal with a better rate. Made me feel comfortable about buying the car when I was not in More

by marjorie.purcell89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

marjorie.purcell89 responded

Fantastic all the way around

Jun 01, 2024 -

marjorie.purcell89 responded

Great service. Very informative and able to provide everything I was looking for and more! Made me feel comfortable about buying the car when I wasn’t in the market for one, but really needed one.

Jun 04, 2024 -

Casey Kia responded

Thank you so much Marjorie for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and James Barnes! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 31, 2024

Absolutely the best experience I have ever had buying a car! Hands down! The best transparency in a car salesmen and truly had my best intentions in mind. He met every single expect I wanted in my car with More

by Tori Harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Casey Kia responded

WOW!!! Thank you so much Tori for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

Jun 04, 2024 -

Tori Harris responded

Once a customer, always a friend! Thank you guys for everything truly a blessing!

May 25, 2024

Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know! More

by anh081402
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermont Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quentin Reyes
May 27, 2024 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

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