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Casey Kia
Newport News, VA
1,507 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,507 reviews
October 02, 2024
Very pleasant experience with Mr. Charles. He gave us time, respect and also very informative. Thank you for the great experience. Charles. He gave us time, respect and also very informative. Thank you for the great experience. More
by angelsnegra
Employees Worked With
September 25, 2024
Let me just say Charles Archer made my new 2025 Kia K5 new car experience an absolutely wonderful experience. He was kind and very polite. He also was very knowledgeable about the car buying experience an new car experience an absolutely wonderful experience. He was kind and very polite. He also was very knowledgeable about the car buying experience and my car. Thank you so much Charles! More
by Stella!
September 21, 2024
Charles is the best salesperson! He is so knowledgeable, kind and compassionate individuals we have ever purchased a car from! From the moment we met, through answering countless q He is so knowledgeable, kind and compassionate individuals we have ever purchased a car from! From the moment we met, through answering countless questions, understanding our budget, and everything in between! Thank you Charles for a great experience! We will be back! More
by Jackie
Employees Worked With
September 16, 2024
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me! I had a great experience, Kaitlin took really good care of me! More
by Shania McCracken
September 16, 2024
I am very grateful to have him on my team, I wouldn’t ask for anyone else!! He gets the job done and makes sure you aren’t confused or lost on what’s going on. I had an idea of what I wanted but he gave me w for anyone else!! He gets the job done and makes sure you aren’t confused or lost on what’s going on. I had an idea of what I wanted but he gave me what I needed and more. Id recommend him to all my friends and future kia customers. More
by vannagwyn1
Employees Worked With
September 10, 2024
Jaclyn, thank you so much for allowing us to pick what we wanted and helping us thru the process. Thank you for never overstepping our decision and providing us with what we asked for. You are an amazing sal wanted and helping us thru the process. Thank you for never overstepping our decision and providing us with what we asked for. You are an amazing salewoman, and you took our value into consideration. You are the only reason we came back, but you respected our space in figuring out if we wanted to go with you. While everyone else was trying to pressure us into saying yes on day one. Thank you for being awesome, and thank you for making my time at that dealership less painful than it needed. My wife loves her new car and I'm happy you were able to find her the car with all the bells and whistle she wanted. We look forward to our next purchase in the future! More
by Demetrius James
Employees Worked With
Jaclyn Mowen
August 24, 2024
Charles Archer is the best salesperson our family has ever worked with. The whole demeanor and professionalism at this dealership is top tier. Would certainly recommend to all my friends and family. ever worked with. The whole demeanor and professionalism at this dealership is top tier. Would certainly recommend to all my friends and family. More
by arcewendy
Employees Worked With
August 23, 2024
Charles always makes sure we are satisfied we have bought three cars from him and gets us in and out he has a very personable attitude and makes you feel welcome thanks again Charles I’ll be back bought three cars from him and gets us in and out he has a very personable attitude and makes you feel welcome thanks again Charles I’ll be back More
by catholicknight39
Employees Worked With
August 14, 2024
All I can say is SIMPLY AMAZING. I was very hesitant about this whole car buying ordeal but Mr. Charles made it very painless. He heard exactly what I wanted and did everything he co I was very hesitant about this whole car buying ordeal but Mr. Charles made it very painless. He heard exactly what I wanted and did everything he could to help me. I can not thank him enough for putting in the work to get me EXACTLY what I wanted rather than just selling me something to get me off the lot. More
by lasheena.outlaw
August 06, 2024
Working with Mr. Archer was one of the most stress and pressure-free auto buying experiences we’ve had. His knowledge of the vehicles was excellent, making it very ea Archer was one of the most stress and pressure-free auto buying experiences we’ve had. His knowledge of the vehicles was excellent, making it very easy to narrow our choices and make a quick decision on the perfect vehicle for us. His professionalism and no-nonsense assistance is clearly what Casey KIA cultivates, and it’s what will bring us back should we need another car. More
by Cindy D
